Qogita Reviews 

Expedient response and good customer service

Amazing buying experience! 5 stars customer support and service! Thank you Qogita! You are the best!

Excellent cooperation, Laura Austraska It's great to work with her.

I have been working with this company for 2 years and I am very satisfied. The parcels usually arrive within 7 days. The products are original and have long expiration dates. The support team is also very helpful and assists with all issues related to orders.

We are really happy with qogita

Everything works perfectly and the best is that we have support to solve fast any issues

I pay for delivery but they didn’t deliver it to my home address. They just leave the product in DHL point to collect and they didn’t let me know about that, they send me email saying that my order was delivered when wasn’t. And when I contacted them they said is waiting to be collect 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️, was so frustrating for me because was a big box and heavy to be collect .So it definitely wasn’t good experience for me .

I am writing to formally express my dissatisfaction with my experience with Qogita. Since the beginning of our business relationship, I have encountered repeated issues that reflect poorly on the company’s professionalism, communication, and service standards.

My first concern relates to my interactions with Othman, the assigned account manager. I received frequent unsolicited sales calls from him, yet when I required actual assistance after placing my order online, he did not respond to my questions or provide the necessary support. His focus appeared to be on pushing sales rather than assisting with customer needs. When I raised these concerns directly, I received no meaningful help. This lack of follow-through and support is highly unprofessional.

The order I eventually received was also problematic. The products delivered were close to expiry, which directly contradicted Qogita’s stated claim that items would have at least half of their shelf life remaining from the manufacturing date. This discrepancy was unacceptable and resulted in significant inconvenience.

The return process was equally disappointing. I dealt with Ines and Athina, and the experience was frustrating. Despite providing all requested information multiple times, I was repeatedly asked for the same details. Their email responses often failed to address my specific concerns, prolonging the resolution unnecessarily.

In addition, I was informed several times by Ines that the collection of the returned goods would take place on March 4th, and this was confirmed repeatedly. However, DHL arrived on March 3rd instead, stating that the booking was made for that date. The courier also arrived at a different time than expected, causing further inconvenience and disruption to my day. This clearly indicates a breakdown in communication and coordination.

Hoping to give Qogita another opportunity, I placed a separate order three weeks ago, even before the above issue was fully resolved. Unfortunately, that order has now been delayed by more than a week. This marks two consecutive negative experiences.

Overall, my experience has been characterized by inaccurate product claims, poor communication, delays, and unsatisfactory customer service. The promise of saving time through streamlined sourcing has not been fulfilled; instead, I have experienced wasted time and operational disruption.

Based on these experiences, I cannot recommend Qogita. I strongly encourage the company to review its quality control, communication processes, and customer service standards to prevent other customers from facing similar issues.

Variety of products to order from. prices are not bad either. customer service is great. I missed to add my address on my first order and reached out to customer support, i initially had to run around for 2 days to get my issue sorted until my case was handed over to Dana Grzibovska, my issue was sorted instantly. big thanks to Dana and the team

Ottima esperienza. Merce originale ed assistenza top

Very quick deliver. The products were very good packed. I will definetly order again.

Order number:4BR2D26 We are extremely disappointed with our experience.
After purchasing products through the platform, we received multiple customer complaints regarding poor scent performance and unusually short longevity of certain perfumes. One case involved a specific order where the product did not resemble the expected scent profile and lasted approximately 20 minutes. In addition, we have received similar negative feedback from customers regarding other branded fragrances supplied via this platform.
Given the nature of the concerns, we formally requested an investigation into product authenticity, batch traceability, and quality control documentation.
Instead of addressing the seriousness of the issue, we were redirected to a standard claims procedure with strict time limits (10–18 days after delivery). As any reseller knows, authenticity and performance issues often only become apparent after products are sold and used by end customers, which naturally takes time.
We were not provided with substantive answers regarding supplier verification, sourcing transparency, or quality assurance measures. Referring businesses to a generic help center article does not demonstrate accountability when product authenticity and brand integrity are at stake.
For companies that rely on trust, compliance, and long-term customer relationships, this level of support is concerning.
We strongly advise other resellers to exercise caution and to thoroughly assess risk exposure before sourcing high-end branded goods through this platform.

Where do I start with this one… my opinion is very mixed with Qogita…

When I first signed up it was more to browse see the prices, MOV’s etc, then I got a call from someone asking when i was planning on making a purchase, I told her I wasn’t looking to do it yet, I was just figuring out my business plan and was just looking around.
She then proceeded to call me every 2 weeks to the point where I said I don’t mean to be rude but I didn’t think signing up would come with this much contact! She apologised and hasn’t actually called since, but she messaged on WhatsApp so said if I have any issues to message her there.

In the end I’d had that many issues ordering from suppliers sending expired stock, I bit the bullet and bought through Qogita.

I spent £700 something on my first 2 orders, one was makeup and the other skincare, when they came a ridiculous amount was out of date, I was able to keep around 16 items of makeup and the skincare around 6/7.

I raised a claim and they did alright! The process to raise a claim is a bit long but in the end I had my money back for faulty items in around 2/3 days.

I placed another order, now I’m fast approaching my deadline which is Sunday, (I’m ordering on the Monday so cutting it close!) my delivery came Wednesday morning… again all out of date barring 6 items!!! Baring in mind I’d ordered £450 worth of stock, raise the issue and received a refund for the out of date stock the same day. Now I’m in a position where I can’t really launch on Sunday as planned and am a bit stuck!.

Qogita aren’t the full problem, they state all suppliers are vetted and undergo random checks, I really don’t think this is the case, how can all 3 orders have extremely expired products, and guaranteed nothing is done about this! And the suppliers just keep sending old stock trying their luck that a seller won’t check before reselling.

Qogita have been helpful themselves with refunds, communication and all seem very nice however it’s not ideal, not great, and probably not the company I would move forward with due to this experience, may be used in a dire situation but who knows.
Very disappointing.

We’ve had recurring quality/compliance problems with Qogita suppliers: multipacks split and sold as single units, missing or damaged barcodes, expired products, security tags left attached, poor repackaging, and price stickers still on items. Packaging is also often careless—large bottles thrown in the same box with small creams and other fragile products—leading to damage that could easily be avoided.

Supplier issues are normal in any marketplace, but lately it’s getting noticeably worse. Products are marked as shipped but don’t arrive, suppliers ship only part of the quantity without cancelling the rest, and items aren’t properly marked as out of stock/unavailable. This turns every order into a time-consuming claims process and can delay launches by weeks.

Transparency would help a lot: supplier reviews or performance indicators, clearer supplier visibility (including whether we’ve ordered from them before), and better “shipping from” information (supplier ID + country). We’ve even received products with packaging we can’t sell in our market, with no way to know in advance.

The platform has potential, but supplier reliability and lack of visibility are making it hard to trust.

Also, there is no way to contact a supplier, which is insane. You are working with people that tomorrow might dissapear and you have no way to contact them.

I would only recommend qogita as a backup we have started using them for 10% of our supply. Then moved to 2% as it is so unreliable.

Suppliers would literally throw 100 items in a box and give it a day. Then qogita offers you 15% discount for items which you cannot sell. Thank you for a 15% discount on my 150 euro toothbrush that has destroyed packaging. Who would not buy this? Such a great deal.

There is also no way to source samples from here. Which is also a major limiting factor. Dermocosmetics require samples. Unless you are selling for amazon there is no reason to use Qogita for brands that require samples to sell.

Changing to 1 star, as yet another order arrived with missing items. Sellers experience no repercussions for marking items as sent and not including them in the box.

good communication, quick response to emails, fast delivery

Thanks to Dana Grzibovska for promptly providing information on the Amazon supply chain. All documents were received and approved. The verification was successful.
I recommend the Qogita platform!

I only received part of my order and I haven't been updated when the remaining items will be shipped.

J’ai eu une expérience très positive en commandant via Qogita. La plateforme est claire, bien structurée et facile à utiliser, ce qui rend le processus d’approvisionnement simple et efficace.

Les prix sont très compétitifs par rapport à d’autres fournisseurs, et la commande s’est déroulée sans difficulté. La communication était fluide et la transaction s’est faite dans un cadre professionnel et sécurisé.

Pour les entreprises à la recherche d’un fournisseur grossiste fiable avec une tarification transparente, Qogita représente une option solide.
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I had a very positive experience ordering through Qogita. The platform is clear and easy to navigate, which makes sourcing products efficient and straightforward.

Pricing is highly competitive compared to other suppliers, and the ordering process was smooth from start to finish. Communication was clear, and the overall transaction felt secure and professional.

For businesses looking for reliable wholesale sourcing with transparent pricing, Qogita is definitely a strong option.

very good supplier

Amazon doesn't accept their invoices be aware specially new Amazon sellers. I have lost nearly £2k in inventory anybody want to but I will sell to them 20% less than the original price

Qogita is bad service with lying photo on platform you see an article you receive an other, unnaceptble with this big company…. Two order I make two order have problem