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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been purchasing stock from the qogita marketplace for nearly two years now. In the early days, they took on a lot of feedback to make it easier for UK sellers to purchase through them. The main on... See more
Really impressed, great service, amazing product range with great prices & easy ability to scale from small order to big wholesale volume. Was fortunate to be able to visit Qogita HQ the changes... See more
Company replied
Qogita has been a game changer. It has been so much easier for us to grow our business using Qogita. They have made it really easy to purchase well known brands without the worry of authenticity... See more
Company details
- #48 of 49 best companies in Wholesaler
Written by the company
Qogita is Europe’s largest B2B wholesale platform; allowing retailers to buy from a vast network of brands and trusted wholesalers. We cater to a large range of organizations, from small retailers to large brands. With Qogita, you can generate higher margins and greater turnover whilst reducing labor cost by using our technology infrastructure. We're a technology company that simplifies business-to-business trade.
Written by the company
- 500+ suppliers in one catalog
- A one-of-a-kind platform where wholesalers put their offers together in one place. No more rejection from wholesalers! Access over 500 vetted wholesalers across Europe; you're pre-approved to buy from our entire network. Enjoy wholesale pricing without the upfront investments. No subscriptions or signup fees.
Authenticity guarantee
Authenticity guaranteed with a money-back promise on counterfeit or decoded goods.
We only offer authentic, EU clean goods. We guarantee the originality of all products sold via Qogita and have strict buyer protection and support mechanisms in place so you can purchase with confidence.
Contact info
1 Poultry, EC2R 8EJ, London, United Kingdom
- support@qogita.com
- www.qogita.com
100% Authentic Products
3.8
Great
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 2 weeks
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Easy service
Easy service. Realbility of products received. It souldbe better if order could be received earlier
26 January 2026
Reply from Qogita
Thank you for your words!
Unreliable!
Unreliable!! Order fully paid by November 20th, still no movement of the goods by Jan 19th! 40 days after the payment half of the ordered quantity rejected…. Just general responses without any specific information or no responses …. Pay, stay and pray ….
19 January 2026
Unprompted review
Reply from Qogita
Hi Pavlina,
Thank you for taking the time to share your experience.
We’re sorry for the delays and communication shortfalls. This is not the level of service we aim to provide, and we fully understand how frustrating long lead times and uncertainty can be.
While we’re glad your Account Manager was ultimately able to support you through the process and ensure the goods reached you, we recognize that the overall experience fell short. Your feedback has been shared internally so we can improve communication, response times, and order handling in similar cases.
We appreciate your patience and hope we can deliver a smoother and more reliable experience with any future orders.
Best regards,
Zuza
Thank you Ines!
After an initial issue with my order, Ines C took the time to properly review the evidence and ultimately resolved the matter fairly. Communication improved as the case progressed, and the final outcome was handled professionally. I appreciate the willingness to correct the listing and reach a resolution.
19 January 2026
Unprompted review
Reply from Qogita
Thank you for your kind words!
Very happy with our first purchase
Very happy with our first purchase. We ordered over the Christmas period and expected delays but to our suprise everything arrived within days. Would highly recommend
12 January 2026
Reply from Qogita
We are happy to hear that! Thank you
Very disappointing experience.
Very disappointing experience.
I placed a wholesale order and realised within 24 hours that I needed to cancel. Despite their own website stating that orders are processed and shipped within up to 3 working days, I was told cancellation was “not possible” immediately after payment.
Support repeatedly cited a blanket no-cancellation policy, while also admitting they cannot track whether an order has actually been picked or packed. This means buyers are locked in the moment they pay, even if the request is made almost immediately and before shipment.
There are also no returns, so once you pay, you carry all the risk. I found the responses scripted, inflexible, and not customer-focused, especially given the short timeframe involved.
If you’re considering ordering, be absolutely certain before paying — there is zero room for error and no goodwill shown if you need help shortly after checkout.
12 January 2026
Unprompted review
Reply from Qogita
Dear Wilfred,
Thank you for sharing your feedback. We understand how disappointing it can be when circumstances change shortly after placing an order, and we appreciate the opportunity to clarify.
Qogita operates as a B2B wholesale marketplace, where buyers are responsible for conducting their own due diligence before confirming an order, including reviewing product details, quantities, shipping addresses, country-specific restrictions, and applicable terms. As outlined on our platform and in our terms, all orders are final once payment is completed. We understand that you were aware of this policy and reached out to ask whether an exception could be made.
In any case, the supplier is notified immediately after payment, and your order was picked and dispatched the following working day. As fulfillment had already started on the supplier’s side shortly after you placed the order, a cancellation was unfortunately no longer possible.
Our support team followed the agreed process and carefully reviewed all relevant records before responding. While we always try to help where possible, we are limited once an order has entered fulfillment.
We’re sorry this experience was disappointing, and appreciate you taking the time to share your perspective.
Best regards,
Zuza
Reply from Qogita
Thank you!
Reply from Qogita
Thank you!
I was a customer on Qogita for almost 3 years
I WAS a customer on Qogita for 2 years+. I made 1 order at every 2 days.
I saw a lot of problems and many improvements, by time.
But, I got an order the other days, with EXPIRED products, and a month delay. After a lot of emails and trying to get a manager opinion, I realised that they stepped up a level and now the management team is not interested anymore of their clients benefits or opinion.
So, if my money isn't good enough, I'll pay them somewhere else. I'm ok, I lived until Qogita, I'll survive without.
PS: Thank you, Mart!
3 December 2025
Unprompted review
Reply from Qogita
Hello Liviu,
Thank you for taking the time to share your feedback and for being a loyal customer of Qogita. We appreciate the trust you placed in us over the past years and understand how disappointing this experience must have been.
We recognize how concerning it can be when products raise questions upon arrival at your warehouse, and we acknowledge that the delays and back-and-forth communication added to your frustration. While Qogita operates as a B2B marketplace working with third-party suppliers, we take all quality-related concerns seriously and review them carefully when they are raised.
For clarity, many cosmetic products with a longer shelf life do not carry a fixed expiration date and are considered suitable for sale until opened, as long as the recommended period after opening is respected. Based on this understanding, the items from your order were initially assessed as compliant.
That said, we fully understand your concerns and, as a gesture of goodwill, we proceeded with a refund for the products you reported.
Our goal is always to support our buyers wherever possible, while applying our processes consistently and fairly across all cases. Your feedback is valuable to us and helps us continue improving how we serve our customers.
Best regards,
Zuza
Reply from Qogita
Thank you!
Fast delivery
Everything under one roof, easily accessible. I was kept well-informed about the entire ordering process, from order to delivery. I received my order within a week.
24 December 2025
Reply from Qogita
Thank you for your kind words!
Their return policy is very bad and not…
Their return policy is very bad and not reliable once what you ordered is not what you intended to.Also you cant mix different color when you ordered say 500 pcs of a Product.Expect to get say Green color only when you order from the website.
16 October 2025
Unprompted review
Reply from Qogita
Dear Yakubu Amin Abubakar,
We’re sorry to hear about your disappointment and would like to clarify the situation for transparency.
The product you received matches the item that was ordered, including the 6 ml size, which is clearly stated in the product title and description on our website. Unfortunately, we’re unable to accept returns when the delivered product fully corresponds to the original order.
We understand that misunderstandings can happen, and we encourage buyers to carefully review product specifications and GTIN numbers before placing an order. Our support team is always happy to help clarify details in advance to avoid any issues.
If you have further questions or need assistance with future orders, please don’t hesitate to reach out to our support team at support@qogita.com.
Best,
Zuza
Terrible customer service, just read the reviews
Once again, they prove they are not worth the hassle. They will cost you more money from issues in the long run. They have a disclaimer that says the product images might not match the product received, but the GTIN will. I order a product and receive it, the next time it's sent, it's completely different. The next time it is sent, it's completely different again. As a result of this, it is used by the end customer differently. So, they all leave 1 star reviews and are unhappy as the product is not the same. I try to return the inconsistent products, but no one even responds to me. Shocking customer service and experience all around. Avoid.
22 December 2025
Unprompted review
Reply from Qogita
Hi James,
Thank you for taking the time to share your experience.
The product you’re referring to exists in multiple variants under the same GTIN. On Qogita, products can be sourced from different suppliers, and depending on the supplier, a different variant may be shipped. While the GTIN remains correct, the packaging or product presentation can therefore vary.
I understand that this can create challenges when the received product differs from the expected variant. However, as the delivered item matched the listed GTIN, the product was considered compliant with the order details, which is why the claim could not be accepted.
To avoid customer dissatisfaction in these cases, we recommend you updating product listings to reflect the exact variant you currently have in stock, ensuring expectations are set correctly for end customers.
We appreciate your feedback and will continue working on improving transparency around product variations.
Best,
Zuza
bad expirience
I am writing to express my deep disappointment regarding the current status of my shipment, which has now been on hold for over two weeks. This delay is unacceptable, and it has caused significant disruption to my business operations.
Not only is my money tied up in a shipment that has not been delivered, but my business is also losing revenue as a direct result of this situation. I expected a much higher level of reliability and communication.
19 December 2025
Unprompted review
Reply from Qogita
Hi Alexandra,
Thank you for taking the time to share your experience.
We’re sorry for the delay and the frustration it caused. We understand how situations like this can affect business operations, and we regret that this experience did not meet the level of reliability and communication you expected from us.
I’m glad to confirm that our team has since been in direct contact with you and that the shipment has now been successfully delivered. While we’re pleased the matter has been resolved, we recognise that the delay itself caused inconvenience, and we take this feedback seriously. We’re actively working on strengthening our processes and communication to prevent similar situations in the future.
If you need any further assistance, please don’t hesitate to reach out to our support team.
Best,
Zuza
First order and 1 wrong item received !!
17 December 2025
Reply from Qogita
Hi Real,
Thank you for sharing your feedback, and we’re sorry to hear about your experience with your first order.
We understand how frustrating it can be to receive an order that appears incomplete. In cases like this, the issue can be investigated and resolved by submitting a missing item claim directly through the Qogita platform. This allows our support team to review the order, check the evidence, and assist accordingly.
We’ve already reached out to you directly with step-by-step guidance on how to submit a claim so our team can properly investigate the matter. Without a claim being submitted, we’re unfortunately unable to proceed with an investigation or offer a resolution.
Our support team is always ready to help, and we encourage you to contact us via your account or at support@qogita.com so we can look into this as quickly as possible.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Best,
Zuza
Well organized service
Well organized service, very fast and clear responses. The staff is always very kind and helpful, and doesn't hesitate to offer maximum assistance.
Overall, we are very satisfied.
15 December 2025
Unprompted review
Amazon & TikTok brand approval
I asked for brand authorisation letters from Qugita, they said they don't have it but that Amazon accept their invoices and they confirm in case Amazon contact them. So I asked him if I'll be able to cancel / return the goods if they don't accept my brand approval application and the rep from Qogita responded: "No. We don't work like that".
15 December 2025
Unprompted review
Reply from Qogita
Hello NG,
Thank you for taking the time to share your experience.
To clarify, Qogita operates as a wholesale marketplace and is not the brand owner. As such, we are unable to issue brand authorisation (Letters of Authorisation), as these can only be provided by the brand owners themselves. For this reason, we recommend reaching out directly to the brand. Please note that Qogita does not advertise or guarantee the provision of Letters of Authorisation.
Our invoices are used by sellers on platforms such as Amazon and TikTok and are designed to meet marketplace invoice requirements. However, brand approval decisions are made solely by the marketplaces and depend on criteria outside of Qogita’s control.
All orders placed on Qogita are final and non-returnable, including cases where a marketplace brand approval application is unsuccessful. We therefore strongly encourage buyers to complete their own due diligence, including verifying brand eligibility and approval requirements, prior to placing an order.
If Amazon or another marketplace contacts us directly for invoice verification, we are always happy to confirm the legitimacy of the sale.
Thank you for your feedback. I hope this clarification helps set clearer expectations for future orders.
Best regards,
Zuza
Ordering through Qogita
Ordering through Qogita has been altogether a good experience. I am happy to see that they take full responsibility for any damage or loss to the consignment during transit to the buyer. The prices are reasonable and offer a decent profit margin.
5 December 2025
Unprompted review
Reply from Qogita
Thank you for your kind words!
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