QP Jewellers Reviews 

All in all, it's good.

The stones in every necklace is so pretty.

QP jewellers are scams. They take your money and do not provide the goods

I ordered in February and they have now refused to give a refund they owe over £800

Customer service have responded around 8 times now to sorry about the delay. We can t give you a timescale to refund your money

Scan artists who are obviously acting fraudulently

I wi see you in court

I ordered a ring, it took a long time.

First time ordering here. They kept me posted during delivery. The piece looks nice and matches what I saw.

The stone was very premium of the necklace. The delivery was also on time.

Made a request for an opal necklace for Barcelona. It took approximately a week to be insured and delivered.

Ordering was simple, it arrived early, and the packaging was careful. The price looks nice for what it cost.

I am very unhappy with this company. I received earrings as a gift around five years ago. They came with a lifetime warranty. The quality was not great and I have had to send them back for repair/replacement at least twice. After the third time, I asked for a replacement again, but there was a delay in receiving these due to issues with supply. I asked for a refund instead, as I was waiting months for the replacement. This still has not been processed nearly a year later, despite my chasing it up several times. There has been a complete lack of communication about this issue from QP jewellers. Please do not use this company

I ordered a ring on the 8th of December, with the expected arrival date of the 18th of December. It is now June and no ring has arrived. They have been unwilling to disclose any reason for the delay and will not provide any timescale for its resolution. They offered a 5% refund in February, and they still haven't paid it. I have chased multiple times and all I get is an AI response. They have offered no explanations and no further goodwill gestures, exchanges for other products etc. All their customer service lines have closed so you can't speak to anyone. I have reported to trading standards, not much more I can do and I doubt they will do anything. Do not use this company.

The garnet bracelet was delivered without any damage. It can be seen that there is a lot of effort in the personal design as well as the packaging. This product is definitely the most effective deal for the price and also possesses the attributes of a dependable customer service.

Ordering a sapphire pendant for my wife's birthday, I got my order in time and it was presented to me in a beautiful box. The quality of the gemstones is outstanding and the craftsmanship is very good.

Don't buy there. Made an order in Nov25 for Christmas, still not there (more than 6 months). Asked for a refund and they explained me that it's out of the 30 days policy so I can't have a refund and I have to wait for my order. The costumer service is replying on a weekly basis always with the same message: please wait..

I ordered a ruby and diamond bracelet as an anniversary present on April 11th. Estimated delivery day late was 13th May.
By the 20th May it still hadn’t arrived so I emailed to ask where it was (they hadn’t contacted me) as I needed delivery to be guaranteed. The reply I got back said they couldn’t say when it would arrive and couldn’t give a guaranteed delivery date although they were looking at the order every day as if that was supposed to help.
I rang the phone line for customer services and got a recorded message saying to leave my name and emai address and then the line cut off.
I have cancelled the order and asked for a refund but given the experience of others with this retailer I am going for a Mastercard charge back using the email about the delivery as evidence. If they don’t have any stock why would they offer them on their website and more importantly who on earth gave them the 5 star reviews on their website.

I have used this company before with no issues so did not feel the need to read reviews, this is on me. Placed an order for a necklace for my wife on 9th March as she had been having a bad time. Delivery was 9th April, later than i had expected but again thats on me as i did not check the small print. In short 9th April came and went with no update on a delivery date and they could not provide one. At this time i cancelled the order (i was offered a massive 5% discount). 6 weeks later i am still waiting on the refund only the standard response of "we are busy" (no suprise, i guess). In short do not use this company!!!

Very poor, sent broken earrings back paid for recorded delivery total cost now £410 no earrings can’t get in touch keep getting emails saying it’s is process contact number just cuts you off

DO NOT BUY FROM THIS COMPANY!! They will take your money and NEVER deliver your product. I paid in full in November and they STILL will not give me the product nor a refund. Avoid at all costs!

I purchased a Bryony Wave Tennis Bracelet
Tanzanite, Diamond, Solid 9ct Gold on the 2nd December 2025 and I'm still waiting for delivery after dozens of emails to the company. Don't use them they take your money and don't deliver.

Jewellery was not dispatch 6 weeks after order. Contacted QP numerous times via email and continually received delay excuses with no explanation or updated timeframe. Now in the process of trying to obtain a refund. Stressful, frustrating and disappointing as I was trying to purchase a necklace for my daughter’s 21 Birthday.

I ordered a chain and pendant in 30th November for a Christmas present, but it did not arrive until 19th January. On 27th January the pendant broke, so sent back and have been waiting ever since. It's now almost May and QP are unable to give me an ETA on replacement, but they will not refund me because it's over 30 days since the original order. The problem is that if they do eventually send a replacement we do not trust the quality, nor the customer service.