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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional customer service and the helpfulness of the staff. Customers consistently praise the quick response times and the efficiency of the support team, often noting how their issues were resolved swiftly and professionally. Many people appreciate the personalized and caring approach of the staff, which made a significant difference in stressful situations. The overall service is described as excellent, with users feeling well-supported and satisfied with the solutions provided. However, some customers also noted concerns regarding the website, particularly the lack of clear information about free QR code limitations and expiration policies. A few other people also felt that the company's practice of making dynamic QR codes dependent on their servers, which then stop working if a plan ends, was problematic.

What people talk about most

Customer service

Users describe positive interactions with customer service, consistently highlighting the team's helpfulness,... See more

Response time

Customers consistently report positive experiences with response times, highlighting the efficiency and speed... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the support team for their efficiency,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Website

Reviewers highlight ambiguous aspects of the website, particularly concerning the functionality and cost of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QRStuff’s QR Code creation site is top-notch! I absolutely love the built-in analytics — being able to track each QR code’s performance is a game changer. But what really sets QRStuff apart is their i... See more

Rated 5 out of 5 stars

This company has one of the best customer support teams I have encountered. Currently, my small non-profit is using their free QR Code maker. When I had an issue (of my own making) they were extre... See more

Company replied

Rated 5 out of 5 stars

Since I've started using QRStuff back in 2021, I've found nothing but an user-friendly website, great product and excellent customer support. They came to my rescue when I had a QR code that was print... See more

Rated 5 out of 5 stars

I was incredibly stressed about this issue, and the help I received truly made a difference. I genuinely appreciate the support and how helpful the team has been—it definitely doesn’t go unnot... See more


Company details

  1. Software company

Written by the company

QRStuff.com is a leading online platform for creating and managing QR Codes. Our user-friendly tools enable individuals and businesses to generate dynamic QR Codes for a wide range of data types, including URLs, emails, WiFi access, and more. With industry-specific solutions, we support marketing campaigns, customer engagement, and data sharing, helping you turn everyday interactions into digital opportunities. Whether for small businesses or large enterprises, QRStuff provides customizable QR Code solutions that are secure, reliable, and trackable. Start creating, customizing, and managing QR Codes today with QRStuff—your trusted partner for all things QR.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Helped me with an important work issue :)

They helped me very quickly and effectively with a work-related problem. Great customer service!

21 October 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Great to hear you had a positive experience Marcin, Annette is the rockstar who would have assisted you.

Rated 3 out of 5 stars

I used to really like and trust this…

I used to really like and trust this site, but all the codes I created expired in a short time. We spent a lot of money on printing, now everything is wasted and useless. On top of that, for the working QR codes, it's giving a ridiculous warning like 'daily limit reached' and not opening them. Don't generate QR codes from this site. Instead, get them from somewhere more secure, even if it's paid, so they won't expire.

15 October 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Dear Huseyin,

I am sorry to hear about your experience with QRStuff.

Unfortunately, I cannot find a support ticket attached to your name anywhere. If you had emailed support@qrstuff.com then my colleagues would have provided a resolution for you. I also cannot find a subscription under your name.

I suspect that you have created QR codes anonymously and thus they have reached their imposed scan or time limits. This is easily solved, if you subscribe we can track down the anonymous codes and assign them to your account.

I think if you do find our products and services valuable, and have used us for many years for free, then its not unreasonable for us to charge a nominal fee for those products and services.

Best,
Declan

Rated 5 out of 5 stars

Quick Resolution!

What could have been a catastrophe on my part was resolved quickly thanks to the great customer service. We were in a bind with an expired QR code on an invite/postcard. With great information and support, I was able to upgrade our account and our mailing was sent on time.

3 October 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Thanks for the positive feedback Krista, glad we could help you out :)

Rated 5 out of 5 stars

I am extremely satisfied with their…

I am extremely satisfied with their support. I had mistakenly used the wrong URL on my QR code and couldn’t find the correct version in my saved folders. However, their support team managed to resolve the issue by generating new QR codes with the correct URL. Otherwise, I would have had to discard thousands of product labels, and the labels that were used would have directed customers to the wrong URL. I’m very grateful for their support.

3 October 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Thanks for the positive feedback - Annette, our customer support lead has been a superstar recently.

Rated 5 out of 5 stars

I was skeptical at first after my QR…

I was skeptical at first after my QR code expired but after contacting the help email address they were super helpful and we able to restore my codes and provide me with more helpful information.

24 September 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Thanks Lincoln :)

Rated 1 out of 5 stars

DO NOT CREATE YOUR CODES ON THIS…

DO NOT CREATE YOUR CODES ON THIS PLATFORM
The site states it is free and permenant but they expire after 7 days.
Never had an issue in all th years but now suddenly all codes hyave expired and we have to pay to have them reinstated.
Create youtr codes for free using adobe on your browser.

12 September 2024
Unprompted review
QRStuff logo

Reply from QRStuff

Sorry to hear you had a difficult experience - we have had some teething issues updating our code and product but have now resolve all of these issues. If you would like us to take steps to rectify your personal situation please get in touch.

Rated 4 out of 5 stars

Came good in the end.

Had some difficulty getting an issue resolved initially, and took a while to get a response at times. However, issue was finally resolved and their communication improved greatly. Recommend.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

QRStuff customer service is awesome!

QRStuff customer service is awesome! I had a situation which needed to be remedied asap and they responded quickly and resolved it before any issues came up with our customers. Thank you QR Stuff!

3 September 2023
Unprompted review
Rated 5 out of 5 stars

A really great tool

A really great tool that I've been using for over five years. The interface isn't the most user friendly, but the app does the job and I have never had any issues with it.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Twelve Stars

Twelve stars! The language on their website makes you feel like you're talking to a human who cares, and not a legal team. They get back to you, fix problems quickly, and (provided you reactivate your account) your old codes will still work, even if you had a lapse in payment. It also affordable and user friendly! Which is great, because I'm a new business owner. Thanks, Team!

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I have been getting accustomed to receiving poor customer service these days (due to the pandemic and its ill-effects); when I reached out to QR Stuff for assistance, my expectations were not very high. The issue was time sensitive and connected to a fundraiser to help people in Uganda. I sent the customer service department an email asking for help with a complicated issue and within hours, a customer service representative named Annette responded and fixed my issue! She was professional, efficient, and kind. I have dealt with QR Stuff for a year now and all of my experiences have been positive.

12 January 2022
Unprompted review
Rated 5 out of 5 stars

I have used QRStuff for years

I have used QRStuff for years - and tried many other QR generation services. I've gladly upgraded to the paid services. My minimal interaction with support (good products usually don't need it) has been very helpful and pleasant.

12 September 2021
Unprompted review
Rated 5 out of 5 stars

Good stuff at QRStuff

This software is easy to use and the kind representative Annette was courteous and able to help us save a little bit of money by helping us with the non-profit rate. Every little bit helps in the non-profit world.

17 November 2020
Unprompted review
Rated 5 out of 5 stars

Customer service and the tool are awesome

The tool is very easy to use and the batch processing is great for creating thousend of QR. The customer service is great, they have gave me a solution for every problem that I have faced with their tool.

20 October 2020
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

The tools are easy to use and offer a wide variety of options. I would have continued my subscription had I not discontinued the work I was doing requiring the tool. When my subscription automatically renewed, I asked for my subscription to be canceled and for a refund and both were accommodated without hesitation. I definitely recommend this company!

15 October 2020
Unprompted review

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