Fitter Des did an excellent job fitting my worktops & new sink/taps & transformed my kitchen. However...I am left with a dripping tap. Repeated requests to fix it resulted in the sink/tap company se... See more
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Quartzize specialise in kitchen makeovers, predominantly quartz overlay worktops. These can be fitted over your existing worktops and come with many benefits. - Generally 40% cheaper than granite. - Can be fitted in just a day. - Less mess to deal with as your existing worktops stay in place. - Hygienic and stain resistant. - More durable. For more information please visit our website http://www,quartzize.co.uk or call us on 0800 862 0295 for a free no obligation quotation.
Contact info
Units 2 & 3, SA10 6SN, Neath, United Kingdom
- 0800 862 0295
- sales@quartzize.co.uk
- www.quartzize.co.uk
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Replied to 12% of negative reviews
Typically replies within 48 hours
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Two happy old folk.
Been two pensioners in our 80s we were a little apprehensive, about having this work done, but there was no need. From the purchase, the survey and the fitting very thing went like clockwork. Even the small delay for the gas engineer ( which was down to me) the work was completed in less than a day. Everything I was told would happen did ,even down to removal of the waste. Jake the fitter was outstanding .His work was clean and he made sure everything was tidy when he left . All calls made to me from the office and the follow up call from Tal polite and easy for me to understand, as were all the calls to and from the company. I would have no hesitation in recommending this company.
Amazing kitchen facelift!
From the beginning of the process, right through to completion, the customer experience has been nothing short of 1st class! The team taking care of us, post survey, particularly Tal and Claire, our account managers, Kimberley (kitchen fitter) and Adam (quartz fitter) all did an amazing job, just exceptional!
Kimberly discussed all aspects of the install with us and made some suggestions for better aesthetics for our kitchen makeover. On-time everyday and cleaned up during and after every day, Kimberly pays attention to detail, all the way through, treating our home with the utmost respect at all times.
Following Kimberly, Adam came to fit the quartz worktop, super efficient, clean and very professional.
I cannot fault the service and the outcome from an outstanding team of individuals. Highly recommended to anyone looking for a cost effective way to bring their kitchen up to date.
Full price half a kitchen no care
Left same review on Joe’s doors as it’s the same people.
First the salesman (joes doors)was the surveyor. Did the drawings. This is where it went wrong. He never took into account any regulations in his measurements.
They came out (Quartzize now)The gas fitter removed the hob expected back same day to refit it. The guys fitted the pre cut quartz tops to the measurements in the plans.
Gas fitter cancelled said he’d be back next day. The fitting team (paid in cash) said they couldn’t leave without us signing the completion note. Not knowing what was to come we did it.
Next day gas fitter came and wouldn’t fit the hob. The cut hole was too close to the wall and the clearance to the extractor too close. Things the surveyor should have known. This feels like a scam
We had a charity bbq that weekend. And despite lots of calls they did nothing other than say they did their bit. No returns of calls or emails. They said sell the gas hob and use the money towards an electric one.
They only got in touch after we asked the bank to dispute the card payments. Then they rang us once, offered to fit an electric hob. This is weeks down the line by then we had to buy a plug in and play hob, as no electrician would fit it due to hole being too close to the wall. They used our photo evidence to tell the bank they had offered a solution and we had declined it.
I’ve offered to pay 50% of the cost, as they only did half their job.
No response, rang twice this week. The lady dealing with the initial complaint no longer works there. Still waiting for a response. Which is unlikely now as the bank have sent the money back. We are now in a situation where we have paid a lot of money for half a job and had to actually buy a hob at our expense. A company that gives no hoots about customers if they have their money. I would avoid them like the plague. I have to go to trading standards now. It’s a disgrace. They will most likely remove this review. It’s what they do.

Reply from Quartzize
Everyone friendly and helpful from…
Everyone friendly and helpful from fitters to customer service
Shocking experience
Shocking experience . 4 visits to get the kitchen correct.plus left side panels off the plans.Therefore left the kitchen looking poor quality and unfinished .
I am still having problems.i would shop around
High Costs & Poor Customer Service
Quote extremely high. Quoted £4400 for 2.6 sq.m of 8MM overlay, plus 5M upstands. Signed the contract on the day and paid a whopping 45% deposit. I called the office 2 days later to ask if costs would be reduced as, on surveyors advice we changed to a different sink option - which would be less time and work, therefore cheaper! I was told no, when I complained, I was told I would get a call back but only got a call back when I chased up with several emails. Having lost confidence in this company, I have requested the order to be cancelled & my deposit to be returned but have been told I can't cancel as materials already ordered! This is very hard to believe as I called the office the same day as the engineers visit and was told by the salesperson that it would be 6 weeks before the installation. I have emailed the Customer Service team and so far have only received an automated reply to say they will respond within 72 hours! That email was sent 5 days ago. Anyone considering using this company, please please read all reviews, take note and be aware.

Reply from Quartzize
High cost & Very Poor Customer Service
Quote extremely high. Quoted £4400 for 2.6 sq.m of 8MM overlay, plus 5M upstands. Signed the contract on the day and paid a whopping 45% deposit. I called the office 2 days later to ask if costs would be reduced as, on surveyors advice we changed to a different sink option - which would be less time and work, therefore cheaper! I was told no, when I complained, I was told I would get a call back but only got a call back when I chased up with several emails. Having lost confidence in this company, I have requested the order to be cancelled & my deposit to be returned but have been told I can't cancel as materials already ordered! This is very hard to believe as I called the office the same day as the engineers visit and was told by the salesperson that it would be 6 weeks before the installation. I have emailed the Customer Service team and so far have only received an automated reply to say they will respond within 72 hours! That email was sent 5 days ago. Anyone considering using this company, please please read all reviews, take note and be aware.

Reply from Quartzize
We are delighted!
Quartzize - a truly professional company! From the initial discussions through measuring, templating and fitting, everyone we met was hand-picked - friendly, professional and importantly skilled! Karl our fitter did a tremendously good job — absolutely perfect and the end result is fabulous … we are delighted and will heartily recommend. Thanks a million!
kitchen makeover from Joe's doors
Had a kitchen makeover from Joe's doors
Quartile worktops are beautiful and fitted with prescion doors and accessories are stunning, the quality second to none and all the little extra touches they did was amazing and completed the look
Price was good too
But the star of the show was my fitter Chris who was so professional friendly, & he even cleaned up the mess wow amazing
All rubbish was removed from premises
Professional from start to finish,from…
Professional from start to finish,from sales person to meg on the phone.Andy fitted my new worktops and i love them.Very clean and professional
The transformation was smooth
The transformation was smooth , fast and very efficient. I love the worktops and they look and feel just like solid quartz worktops. I absolutely love the fact it was done in a day and have transformed my old and tired kitchen without all the upheaval and cost of a new kitchen, although that’s what it looks like. So glad I went with a proper company.
Great company to deal with and a…
Great company to deal with and a fantastic fitting job from Jake . Thank you it looks amazing !
Brilliant tradesman
Brilliant tradesman! Work was completed to a high standard, very satisfied with the end product. Thanks Jake!
Above and Beyond
Our two fitters Steven and Nicola went above and beyond in installing our Quartz counter tops. The day they arrived we were having horrendous stormy weather. The precise cutting of the tops had to be done outside and they erected a gazebo, but that was promptly blown away and broken. However, Steven would not let the weather beat him and continued to carry on regardless. The installation was completed perfectly, we have a lovely kitchen and our thanks go to both of them for their endeavour and sheer professionalism.
The whole process of choosing to do this has transformed with minimum impact and i would highly recommend.
The whole process of choosing, booking and installation of my new work tops was seamless and very organised.
The finished product is amazing. The fitter, Jake, arrived on time, very organised and completely focused on the work he was doing. He finished earlier than expected. The work tops look amazing and I'm so pleased with how it has transformed my kitchen.
Quartzize Worktop -wonderful experience thanks to Alastair
We were visited by Alastair of Quartzize. He arrived as scheduled. Alastair was extremely thorough in his explanation as to what the company could offer us. The samples provided were sufficient for us to make a choice in relation to a replacement work top. Alastair provided us with an extremely reasonable quotation for the work and arranged for a contractor to visit us to finalise our order. Alastair was extremely friendly, polite and professional throughout his visit to our home. He is an asset to this and any company who employ him. Thank you Alastair.
Very pleased with the whole outcome
Very pleased with the whole outcome. From ordering to measuring to fitting. Looks amazing just what l wanted
Had fabulous worktops fitted by a true…
Had fabulous worktops fitted by a true craftsman Jake, so pleased with the end result. Jake was very polite and respectful and ensured that everything was left clean and tidy. Would highly recommend.
Our kitchen
Had Chris and Justin fitting our overlay worktops I can't praise them enough,these two were polite and hard working.Thanks again for a good job.
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