Quartzize Reviews 

2,101
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers consistently praise the staff, including salesmen, surveyors, and fitters, for their professionalism, efficiency, and friendly demeanor. Many highlight the exceptional skill and attention to detail of the installers, who often go above and beyond, leaving kitchens clean and tidy. People are thrilled with the finished product, noting that the worktops and overall kitchen transformations look fantastic, beautiful, and of high quality, often exceeding expectations. However, some people were dissatisfied with the after-sales service, reporting difficulties getting issues resolved, such as tap problems or cracks in worktops, and feeling that the company refused responsibility. A few other people also felt that the initial installation had significant flaws, including poorly fitted components, incorrect tap installations, or missing parts, leading to ongoing problems and dissatisfaction with the final finish.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the professionalism, friendliness, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the... See more

Product

Users describe ambiguous interactions with product, with many customers expressing delight with their new... See more

Quality

Consumers find quality to be ambiguous, with many praising the excellent workmanship, attention to detail,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fitter Des did an excellent job fitting my worktops & new sink/taps & transformed my kitchen. However...I am left with a dripping tap. Repeated requests to fix it resulted in the sink/tap company se... See more

Rated 5 out of 5 stars

Used Quartzize as part of our kitchen makeover, so pleased with the results. The overlay worksurface looks fantastic and finishes the kitchen off beautifully. Will & Chris, our fitters, were so frien... See more

Rated 5 out of 5 stars

We waited nearly three years before committing to Quartzize because we thought it might be a con. We should never have worried ! From the salesman, through the surveyor and the office, everyone was pr... See more

Rated 5 out of 5 stars

Our two fitters Steven and Nicola went above and beyond in installing our Quartz counter tops. The day they arrived we were having horrendous stormy weather. The precise cutting of the tops had to b... See more


Company details

  1. Kitchen Renovator

Written by the company

Quartzize specialise in kitchen makeovers, predominantly quartz overlay worktops. These can be fitted over your existing worktops and come with many benefits. - Generally 40% cheaper than granite. - Can be fitted in just a day. - Less mess to deal with as your existing worktops stay in place. - Hygienic and stain resistant. - More durable. For more information please visit our website http://www,quartzize.co.uk or call us on 0800 862 0295 for a free no obligation quotation.


Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 12% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(2,101)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Sheer brilliance !

We recently had the pleasure of working with Des and Arron from Quartzize, and we can’t recommend them highly enough!

They transformed our kitchen in just 12 hours, and the results are nothing short of unbelievable.

Their attention to detail and professionalism truly set them apart.

Not only did they complete the makeover efficiently, but they were also incredibly friendly and approachable throughout the process.

Des and Arron went above and beyond, showing kindness and thoughtfulness that made the experience even more enjoyable. If you're looking for talented kitchen fitters who deliver outstanding results with a personal touch, look no further than Des and Arron!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Used Quartzize as part of our kitchen makeover, so pleased with the results. The overlay worksurface looks fantastic and finishes the kitchen off beautifully. Will & Chris, our fitters, were so friendly and helpful and made the whole experience easy and stress free, even contacting us later in the day to make sure everything was still OK and we 100% happy.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid to avoid disappointment

No stars or minus would be more appropriate
This company trades under different names and deliver the same poor service
Salesmen do not work for company so the install date chosen does not apply when booked and then they lie that they never promised that date and when you do set a date there is not guarantee anyone will turn up as they do not employ their own fitters all sub contractors so they turn up when they want to
Also worktop delayed as something missing for 2 weeks but not informed they made excuse installer at dentist when not and delay problem written in black marker on back of worktop delivered by Joe doors for Quartzize worktops
Installers were fine and unaware they were supposed to turn up to fit
So around 3 months later tops fitted but poor quality marked and chipped so they blame installers
who never made the work tops only fitted
was unhappy still even though fitters came back in there own time to try and rectify but the company did not get back to me they just sent an email saying any damage or repairs I hade to pay an extra £200 plus for insurance or if they came back I would have to pay the labour charge so nothing was done
They want payment up front for their product up front so they are OK and tell you to pay the fitters separately so they can blame them and not take responsibility and then expect you to pay an insurance to cover their poor quality goodseven though they charge over £600 a Sq metre for overlays
They will reply to this blaming me but I have the receipts
I would advise using a local small family business for better service and not a call centre franchise

1 July 2025
Unprompted review
Quartzize logo

Reply from Quartzize

Good Morning,

Thank you for your feedback. We would like to clarify that all of our installers are self-employed but work solely for us, and we take full responsibility for their work. We are a family-run business and do not operate any franchises.

Regarding your concern about chipped worktops, our standard 6-year guarantee covers manufacturing defects, while an optional extended warranty covers accidental damage. Worktops that appear chipped several months after installation are usually the result of accidental impact rather than a manufacturing defect.

To help us assess the situation, please email clear photographs of the affected areas to customercare@quartzizeworktops.co.uk
. Once we receive these, we will review the issue and advise on possible next steps.

Quartzize Worktops is a family-run business, and we take pride in the quality of both our products and our installations. We aim to resolve any issues fairly and professionally.

Rated 5 out of 5 stars

Best of the Best Quartsize I…

This is the best of the best company I have dealt with from the sale to the installation and I must admit that trades people involved were excellent and above par.
In fact I state that Adam and Billy were were professional and took pride in what they did installing the quartz and splashbacks in my kitchen. Fully professional and no hassle not even an ounce of bother. They are best of the best and includes their Sales portables gas safe fitters to disconnect and connect the gas 4 rung hobs. All waste and rubbish excess will be removed next week.
It’s such pleasure to upgrade my kitchen. Thank you all at Quartsize.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Quartzize for kitchen upgrades

Approached Joe's Doors to have my kitchen tops fitted with Quartzize Tops and to replace my kitchen sink, taps, cooker, hob and extractor fan with new.
Jake did a fantastic job of fitting the tops, cooker, hob, sink and taps. He took his time, carefully measured everything and did not rush the job. The result is absolutely amazing. Quartzize.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Had fabulous worktops fitted by…

Had fabulous worktops fitted by Quartzize, Jake the fitter did the most Amazing job, paying great attention to detail he was polite and very helpful.
The kitchen was left clean and all the rubbish removed for an arranged collection.
First class service I would highly recommend
Transformed the kitchen very pleased

21 August 2025
Unprompted review
Rated 1 out of 5 stars

The worst company we have ever dealt…

The worst company we have ever dealt with. Booked an appointment for today, Teresa Paige at 2.00. Changed our whole day around to be ready. Never arrived. Phoned, spoke to Beth at 15.13. She stated that Ms Paige was running late and that we had cancelled appointment. Beth stated she would contact Ms Paige and call us back. No return call. Phoned at 14.24, asked for CEO, transferred to Beth. She stated that she had called us back, my iPhone disagrees, and that we had cancelled and rebooked for October. A complete pack of lies. If anyone wants to deal with this company, don’t say that you have not been warned.

21 August 2025
Unprompted review
Quartzize logo

Reply from Quartzize

Dear Mr. Payne,

We are writing regarding the appointment scheduled for 21st August with our representative, Theresa. On the day, Beth called you at 2:10pm to let you know that Theresa was running slightly behind schedule and would be approximately 10–15 minutes late.

During the conversation, you mentioned that the appointment had been cancelled due to your wife being unwell and that you were planning to reschedule for October. At that time, we explained that there was no booking for October in our diary, and you indicated that you would call back to confirm a new date.

Shortly after, you contacted our colleague Jo asking for an update on Theresa. Jo explained the situation based on my earlier call, and the conversation became difficult. Beth then took the call to clarify once again.

We understand that these situations can be frustrating, especially with changes in health or schedule, and we always aim to provide clear communication and support. Our goal is to work with you to ensure any future appointments are arranged at a convenient time.

Rated 5 out of 5 stars

Kitchen facelift

Our upgrade to our kitchen was handled beautifully by Quatzize. The customer services are all excellent, kind and friendly. Most importantly they are efficient. My worktops were fitted by Jake, he did a first class job, everything looks amazing. He left everywhere clean and tidy and he was pleasant, friendly and helpful. A great way to improve the kitchen.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Jake

Jake was absolutely unbelievably clean and tidy. The worktops are perfect and a great job done. Cleaned up after as wellThankyou Jake

13 August 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience all the way…

An excellent experience all the way through from initial contact with Dan, the sales consultant to Tomass and Milosh, the fitters and then disposal of rubbish at the end. All very professional, workmanlike and a with keen eye for detail. All very friendly and accommodating. I'm very pleased with the result and the materials are of a high standard.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

From Steve the salesman to Paul the gas… magic

From Steve the salesman to Paul the gas filter and Jake who fitted my worktops ,all was excellent Jake texted me said he would come at 7/45 and right on time he set up in the garden and set to work ,I went out for a few hours and when I came home he was clearing up kitchen was spotless as was the garden I fell in love with my new worktops it was like I had a new kitchen so thank you 🙏

11 August 2025
Unprompted review
Rated 1 out of 5 stars

WORKTOPS CRACKED, 2 REPAIRS, MEANINGLESS GUARANTEE NO REPLY TO SETTER QUOTING SECTION 49 AND 52 OF CONSUMER RIGHTS ACT

I had worktops fitted on 3 sides of my kitchen and windowsill, that fitted to the windowsill was a very different shade, eventually Quaretsize replaced it, then I noticed cracks in 3 areas, I sent photos and was asked to pay £50 for repair despite them being within the guarantee period, the cracks were disguised but not long after reappeared, after several emails they were again repaired, within a day they reappeared. I complained and have had no reply, I sent a letter by tracked delivery on 23rd June quoting Consumer Rights act 2015 and have had no reply. The fitter who did the work said "you can hit this with a hammer and it won't break - not that you would" I distinctly remember him saying that, we are being ignored in our complaint, all the cracks are near joins, could it be when they were cut that the damage started? I would never recommend this company

23 June 2025
Unprompted review
Rated 5 out of 5 stars

marble quartz worktops

Had marble quartz worktops, new hob and sink fitted by Jake yesterday. Amazing attention to detail and fitted to perfection.
All staff from the delivery drivers to office staff have been so helpful and accomodating.
Highly recommend.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Quality of Workmanship

Jake and his colleague were very professional and friendly, efficient and skilled. I am really really happy with the finish and how they went about the job. Really tidy too both during and clearing up afterwards. I would highly recommend

6 August 2025
Unprompted review
Rated 4 out of 5 stars

Very professional company

Very professional company and Jake and his colleague who came to fit the worktops were polite, efficient and cleaned up after they had finished .We are very pleased with the result . The only reason I have put 4stars rather than 5 is that we were left with all the off cuts to dispose of. Jake told us that we should have been told at the first visit that we could arrange for rubbish to be collected. We cannot remember ever being asked about that.
I would recommend this company to give your kitchen a makeover.

4 August 2025
Unprompted review

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