Queen Of Charms  Reviews 

140
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered a charm neck-less with hummingbird pendant and at the time there was none in stock. However upon reply to accept a refund option as the neck-less i order had a very high sentimental value t... See more

Rated 5 out of 5 stars

Bought a bangle as a gift for my mum. Paid extra for gift wrapping and postage to Poland. It arrived there a week later together with a little message from me and two chocolates. Perfect. I am very... See more

Rated 5 out of 5 stars

I thought ordering a single item at Christmas time all the way from the UK to Canada would be a difficult event. Instead I was absolutely thrilled. The charm made arrived in the time they stated even... See more

Rated 5 out of 5 stars

Found Queen of Charms by accident whilst surfing the web looking for a gift for a friend. They had just what I wanted & excellent prices to boot! Quick, easy, smooth transaction. Extremely fast delive... See more

Company details

  1. Jewellery shop

Information provided by various external sources

QUEEN OF CHARMS is an online shopping experience equal to that you will find in any high street store. Queen of Charms have a huge range of fabulous designer jewellery, costume jewellery and charms available to browse and buy online, from top designer brands such as Dyrberg Kern, Me & Zena, Amore & Baci, Giorgio Martello, French Connection, Dyrberg Kern, Babette Wasserman, Tutti & Co, Dogeared, Spark, Rosie Fox, Simon Carter, Elsie Belle and Ollipop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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4.9

All reviews

(140)

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Rated 5 out of 5 stars

wonderful and free chocolate too!!!

I am so happy with my purchases. They are both totally gorgeous and unique. Beautifully wrapped in pink tissue and cadburys chocolate too, what more could a girl ask for!! Will definately be ordering again.

7 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Suzy! x

Rated 5 out of 5 stars

Speedy & cheerful!

I placed my order on Friday afternoon and it had been delivered on Saturday morning (although I wasn't it to sign for it as I never expected it SO QUICKLY!!)
The parcel was very well packaged and it had CHOCOLATES in it - what a FAB surprise!
WILL DEFINATELY USE YOU AGAIN, A PLEASURE TO DEAL WITH - THANK YOU :) xx

6 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for taking the time to send us your fabulous review Alexandra! x

Rated 5 out of 5 stars

Excellent!

Fast delivery, nicely wrapped. Would defiantly use again.

6 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you Ann :-) x

Rated 5 out of 5 stars

Did what they said

Good price, delivered on time.

5 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your feedback Sue - we really appreciate it :-)

Rated 4 out of 5 stars

very easy and accurate.

I went online looking for Dogeared jewellery and queen of charms came up as a discount seller. The website was easy to use and nicely presented. The payment section was easy and straight forward to use and the goods arrived within a day under a week. All very easy. My only comment would be to improve the speed at which you send out the goods. Most companies send out immediately and the goods are with you within three days. Other than that the shopping experience was very good and I will definitely be using them again.

4 December 2011
Unprompted review
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Reply from Queen Of Charms

Hi Fatma

Thank you for taking the time to give us your feedback, we really appreciate it and I'm glad you found the website easy to use. With regards to the delivery time, your order was placed at 5.42pm on Friday 25th, all orders placed by 3pm are dispatched the same day - our offices are closed over the weekend so your order was dispatched at 9.21am on Monday 28th and was delivered and signed for on 30th, therefore delivery was only 2 days which, you have to agree, is pretty fast!

Kindest regards

Vicki Brown
Customer Services

Rated 5 out of 5 stars

Excellent service and customer care

Ordered beautiful necklace and it arrived the following day.
I had to phone up with an enquiry and they sorted it out straight away. I will definately use this company again

30 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your feedback Vanessa, we really appreciate it :-)

Rated 2 out of 5 stars

Not impressed

I bought 2 pairs of earrings both by Tutti & Co
Very nice earrings but 1 broke before I could wear it
I am not happy

22 November 2011
Unprompted review
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Reply from Queen Of Charms

Hi Judith

I'm so sorry to hear this has happened. If you send the damaged earrings back to the address on the card that was enclosed with your order and put in a note of your order number I will organise a replacement pair of earrings to be sent out to you straight away and refund your returns postage.

Kindest regards
Vicki

Rated 4 out of 5 stars

Good service, Rubbish product

I decided to purchase a dogeared necklace for my sister as I have one myself and love the dinkiness. My necklace was bought from another site a few years ago it has a dragonfly & very small chunky heart but when my sisters arrived the necklace chain seemed very cheap along with the heart been a lot larger and thinner therefore not looking anything like mine. I'm presumed the item was a fake but I'm not sure if they have changed the designs and chains but eitherway it didnt look worth the money.
Emailed Queens of Charm the day the delivery arrived and sent back the Monday. Received great customer service when explaining I wasn't happy with the product and received an email after my goods were returned to say I would receive a refund.

Would definetly purcahse from them again.

Thanks

22 November 2011
Unprompted review
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Reply from Queen Of Charms

Hi Lindsay

I'm so sorry that you weren't happy with the Dogeared necklace you bought. I can assure you that we only sell genuine Dogeared jewellery which comes direct from Dogeared themselves. I have forwarded your comments to Dogeared and I' waiting for a response from them.

Kindest regards

Vicki
------------

Hi Lindsay

I've had some feedback from Dogeared with regards to the quality of the necklace - please see below:

"The 2 necklaces your customer has purchased, the sisters kind heart from you, and the double charm with dragonfly and baby heart are completely different styles.

The heart charms would be different because they are different designs and different size castings.

Without seeing a photo of the necklace she bought previously, it is not possible to further comment on how they may be different.

If she would like to send an image of the necklace bought before I will be able to comment in more detail.

It is possible they had different chains but they are consistent within the styles.

As previously noted, Our chains may have varied slightly over the years depending on the supplier we used, but our high production standards are always adhered to.

We have been making our handmade jewellery for 20 years now and this is the first complaint I have seen regarding chain quality, sorry.

Hope this helps.

Kind regards,
Stephanie"

Rated 5 out of 5 stars

brilliant service charms and prices

customer service, charms and prices really really good and the personal touches make all the difference - will recommend to others - thank you Queen of charms

21 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Judith and for recommending us! Word of mouth is the best advertising we can hope for! :-)

Rated 5 out of 5 stars

Fast transaction, great charm, highly recommended! A+++

The website is easy to navigate and has plenty of charms on offer, with many up to date styles too.
I received the item in super speed and it came with a personal touch that I thought was really sweet.
I would definitely recommend this site to anyone looking for hassle free purchase with plenty of choices!

21 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Kari :-)

Rated 5 out of 5 stars

Absolutely brilliant!

This is what a shopping experience should be like! Fab product, extremely speedy delivery and fantastic communication.

19 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your fabulous review Imogen :-)

Rated 5 out of 5 stars

Fast delivery, as described and lovely touch of two little chocolates,will be back.

When i look on the website i was very impressed i love jewellery and have just bought Tutti & Co so wanted the matching earrings. Ordered one day arrived the next, just fantastic. Wish they sold Vivienne Westwood!

16 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Linda - it's also good to hear what else you would like to see on our website :-)

Rated 5 out of 5 stars

Excellent service - best price!

Replacing a pair of much loved earrings and delighted to find them on this site at the best price and delivered next day, prettily wrapped with a couple of chocolates! Wonderful service - thank you!

15 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Gail x

Rated 5 out of 5 stars

Superb Service!

Item rcvd really quickly & so beautifully packaged. Really impressed!

11 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for taking the time to post your lovely review Jo :-)

Rated 5 out of 5 stars

Impressed

Fast delivery, beautiful packaging, will definately use again
Thank You

5 November 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Mandy :-)

Rated 5 out of 5 stars

really good service

Really good service, loved the added touch of chocolates and really well wrapped.

28 October 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Emma :-)

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