Quilter Reviews 

12,293
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting the attentiveness, knowledge, and high standards of the staff. Many people found the user experience to be excellent, with clear and easy-to-understand information and processes. The customer service is frequently described as efficient, helpful, and responsive, ensuring quick resolution of queries and transactions. However, some reviewers were not happy with delays, incorrect information, and a perceived lack of care for customers. A few other people also felt that response times were slow, and that the company's systems were not set up to handle external customer inquiries effectively.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting efficiency and clear... See more

User experience

Customers had positive experiences with user experience, consistently praising the clarity and ease of use of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many expressing satisfaction with the support... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more

Company replied

Rated 5 out of 5 stars

Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more

Company replied

Rated 5 out of 5 stars

My adviser Rachael has guided me through planning my retirement. She has been a fantastic support in helping me understand my pension options and has guided me through my first experience of long term... See more

Company replied

Rated 5 out of 5 stars

After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more

Company replied


Company details

  1. Pension office
  2. Financial Planner

About Quilter

Written by the company

We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.

The businesses within our group aim to provide high quality products and services for the whole of your investment journey.

About us:

• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

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4.5

All reviews

(12,293)

1,244 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Investment platform

Great Investment platform

Excellent platform with an App that is very easy to use and gives accurate detailed and up to date information

6 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Good afternoon,

It's great to hear that you have been enjoying the app, thank you for your review! Kym @ Quilter

Rated 5 out of 5 stars

Hassle free

Hassle free, quick and I am happy with service.

1 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Peter,

Thank you for sharing your feedback, it's really appreciated!

Kym @ Quilter

Rated 1 out of 5 stars

Steer clear!

Sadly we’ve had a terrible experience with Quilter. We’ve been trying to withdraw money from a trust for 9 months and Quilter have been incredibly unhelpful, making things as complicated as possible and not offering any guidance or advice. At this point it feels unethical - it is not their money, we’ve completed numerous forms and followed endless procedures but there always seems to be something else they need or they change the requirements of the documents submitted (eg they said digital signatures were ok, then 20 days later contacted us to say that actually they required wet ink). I have to question whether they are holding onto our money for longer on purpose so they can make more money from it. I am very unhappy with the way Quilter have handled things and once we actually have access to our funds would not be using them again. I’d recommend anyone thinking of using them to steer clear.

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Good Morning Isabelle,

I'm extremely sorry to hear that you have been unhappy with the service that you've received from us. I can certainly look into this for you, and ensure that your withdrawal is investigated and escalated where appropriate. If you are able to please email us at CustomerInsights@Quilter.com with your account number and most appropriate contact details, it would be really appreciated.

Kindest regards,

Kym @ Quilter

Rated 5 out of 5 stars

Quilter provide a great platform…

Quilter provide a great platform through which to manage my investments. The app is great - everything in one place

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Eddie,

Thank you for sharing your feedback, it's great that you've enjoyed using the app!

Kym @ Quilter

Rated 5 out of 5 stars

Good communication

Good communication, clear documentation.

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Alison,

It's great to hear that you've been happy with our correspondence and communication. Thank you for sharing your experience!

Kym @ Quilter

Rated 4 out of 5 stars

Efficient service

Efficient service

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jerome,

Thank you for your review! we really appreciate it.

Kym @ Quilter

Rated 5 out of 5 stars

Excellent service

Always a smooth transaction when arranging a withdrawal. Everything explained clearly . Staff and helpful and patient .

6 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Rona,

It's great to hear that you've enjoyed our service and found my colleagues to be helpful.

Thank you for sharing your experience!

Kym @ Quilter

Rated 4 out of 5 stars

Easy personal experience

Quilter made the personal transaction experience very clear and easy to follow. Much better than paying financial advisor £1500 for the same service!!!

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Good afternoon Bruce,

Thank you for your review, it's great to hear that we made the process easy for you!

Kym @ Quilter

Rated 5 out of 5 stars

Great service, quick and easy

This company provides an app which gives me an immediate update on my financial investments. I can look on a daily basis and there is a full breakdown in front of me. It couldn't be easier.
Recently, I needed to withdraw some funds, which I was able to by using the app. However, I didn't have a bank account set up and an agent guided me through the process on a phone call. She was excellent.
Very happy customer, Quilter, thank you.

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jane,

Thank you so much for sharing your experience and leaving us a review! It's great to hear that you're enjoying our service!

Kym @ Quilter

Rated 1 out of 5 stars

Old fashioned

Website doesn't list the basics which is helpful for the collective bond, since in trying to do a withdrawal, i have to complete a paper form to send in the post with original id and a bank statement.
Company needs to catch up with the modern times.

4 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Daniel,

I'm very sorry to hear that you have had a negative experience with us. We really appreciate you providing feedback about our procedures as your comments will help us improve our services going forward. Thank you again for taking the time to leave this review.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent clear website

Excellent clear website. Very easy to use. Always a good experience

7 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Damian,

Thank you for taking the time to share your experience using our website. Its great to hear that it was easy to use.

Bobbie @ Quilter

Rated 5 out of 5 stars

Ease of access and transactions

Ease of access and transactions, with clear, consistent documentation.

24 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Wayne,

Thank you for taking the time to leave this review. Its great to hear that your transaction was easy, with clear documentation throughout.

Bobbie @ Quilter

Rated 5 out of 5 stars

My private pensions are now altogether…

My private pensions are now altogether in one place and can easily be accessed via the app. I appreciate that certain investments can go down as well as up but as of now, I’m happy with a 49% increase in value in 3.5 years!

30 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ian,

Its great to here that you find your pension easily accessible using our app. Thank you for taking the time to share this.

Bobbie @ Quilter

Rated 5 out of 5 stars

It was simplicity itself to make a…

It was simplicity itself to make a withdrawal from my Quilter ISA.

22 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Baz,

Thank you for taking the time to leave this review. Its great to hear that you found it easy to complete your transaction with us.

Bobbie @ Quilter

Rated 4 out of 5 stars

So far so reasonably good

So far so reasonably good. I did not choose Quilter or their predecessors - they acquired my previous advisers with whom I was entirely satisfied. I had no choice in the matter at the time.

28 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Christopher,

Thank you for taking the time to share your experience with us. We are pleased it has been positive and hope it continues to be.

Bobbie @ Quilter

Rated 5 out of 5 stars

Money being invested sensibly

Money being invested sensibly, making good gains but losses are limited when market not so good. Easy to add monies. App easy to use to monitor progress of investments.

8 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning,

Thank you for taking the time to share your experience with us. Its great to hear that you find our app easy to use.

Bobbie @ Quilter

Rated 5 out of 5 stars

Quilter are so smooth and easy to deal…

Quilter are so smooth and easy to deal with, professional and informative.
They have made our money work and we are over the moon with the returns.
A company you can trust to have your best interests at heart

28 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Samuel,

Thank you for taking the time to leave this review. Its great to hear that you have had a positive experience with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent supports for my Quilter…

Excellent supports for my Quilter advisor. Clear explanation of how best to manage my finances

24 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Penelope,

Its great to hear that you are happy with the service you received from your Quilter adviser. Thank you for taking the time to share this.

Bobbie @ Quilter

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