Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quilter are a great company. Recommended by our Financial Advisor. We have several policies with Quilter. The app is great - easy to see and follow investments and see growth. All documentation is eas... See more
Company replied
After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more
Company replied
This company provides an app which gives me an immediate update on my financial investments. I can look on a daily basis and there is a full breakdown in front of me. It couldn't be easier. Recent... See more
Company replied
Company details
About Quilter
Written by the company
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contact info
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, United Kingdom
- DigitalFeedback@Quilter.com
- www.quilter.com
4.5
Excellent
12k reviews
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excellent advice and fast transactions
9 March 2026
Unprompted review
Reply from Quilter
Hi David,
We are pleased to hear that your transaction was completed quickly. Thank you for taking the time to share this.
Bobbie @ Quilter
The staff are a joy to speak to
The two staff from Customer Care Centre were so very helpful and very knowledgeable. Nothing was too much trouble and they were a delight to speak to. They certainly were efficient and dealt with my withdrawal exceptionally quickly.
16 March 2025
Unprompted review
Reply from Quilter
Hello,
Thank you for taking the time to leave this review. Its great to hear that my colleagues in our Customer Service Centre were helpful during your call to us.
Bobbie @ Quilter
Reply from Quilter
Hi Martin,
Its great to hear that you are happy with the service you have received from us. Thank you for sharing this.
Bobbie @ Quilter
Terrible customer service service…
Terrible customer service service continually for many years now. Will be leaving the site as soon as possible
4 March 2026
Unprompted review
Reply from Quilter
Hello,
I'm extremely sorry to hear that you have had a negative experience with us. We are constantly striving to provide excellent customer service and therefore really appreciate you taking the time to provide this feedback. I have been unable to locate your account on our systems using the above information. Please can you contact us at UKFMCustomerInsights@Quilter.com and we can certainly investigate the issues you have experienced further. Please include your account number when emailing us to help us locate your account.
Bobbie @ Quilter
The company is very professional inspiring confidence.
The company is very professional with outlining your plan. The website is very easy to navigate with the information displayed in clear formatting. I have been extremely satisfied with my advisor, who is always reachable with any advice required. The performance of the company in investing my money has produced an excellent yield, especially with current volatility.
16 March 2026
Unprompted review
Reply from Quilter
Good evening,
Thank you for taking the time to leave this review. We are pleased to hear that you find our website easy to understand and navigate. Its also great to hear that you are happy with the performance of your investments.
Bobbie @ Quilter
easy and informative
3 March 2026
Unprompted review
Reply from Quilter
Hello,
Thank you for taking the time to leave this review. We are pleased to hear that your transaction was easy to complete.
Bobbie @ Quilter
My financial advisor Matt is brilliant
My financial advisor Matt is brilliant. He explains all of the different investment options to me and always answers my questions clearly. He could not be more helpful.
16 March 2026
Unprompted review
Reply from Quilter
Hello Clare,
Its great to hear that you are happy with the service you have received from your adviser. Thank you for sharing this.
Bobbie @ Quilter
Excellent service
Excellent service. Easy to use. Transaction went smoothly. Confidence in the website due to the security measures.
5 March 2026
Unprompted review
Reply from Quilter
Hello,
We are really pleased to hear that you are happy with the service you have received from us. Thank you for sharing this.
Bobbie @ Quilter
Excellent Service you can trust
22 February 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for leaving us a review. It's great to hear that you've enjoyed our service! Kym @ Quilter
10/10 for customer service
Had an online problem that couldn't be resolved immediately. Rather than prevent the action taking place, the representative manually took me through the required application, and it was a pleasure dealing with him. He was professional but so personable.
9 March 2026
Unprompted review
Reply from Quilter
Hi Susan,
Thank you for sharing your experience and I'm really glad to hear that my colleague was able to assist you and guide you to a resolution. Kind regards, Kym @ Quilter
Quilter and Chris Kelsey has my retirement safely in hand.
My IP Wealth advisor Chris Kelsey has brought all my pensions into one retirement investment. Through Quilter and FINLI investors, Cris continues to support me annually. I receive updates on my investment options and reviews on my concerns or investment opportunities regularly via email and I can call him should I wish to make changes. I am a long way off where I would like to be but with the help of Chris and Quilter, I have a clear understanding of what I need to do to achieve my comfortable retirement.
27 January 2026
Unprompted review
Reply from Quilter
Hi Chris,
Thank you for taking the time to share your experience. It's great to hear that between Quilter and your financial adviser, you feel happy and confidence in the advice and support that you received.
Kind regards,
Kym @ Quilter
i am unable to see any doucuments or…
i am unable to see any doucuments or messages
10 March 2026
Unprompted review
Reply from Quilter
Hi Christopher,
I'm sorry to hear that you are experiencing issues when accessing documents and other correspondence online. Please can you email us at UKFMCustomerInsights@Quilter.com, including a screenshot of what happens when trying to access documentation and your account number. I will then be able to investigate the issue you are experiencing further. Thank you for taking the time to leave this review.
Bobbie @ Quilter
Quilter dealt with my requests
10 March 2026
Unprompted review
Reply from Quilter
Hi Sarah,
Its great to hear that you are happy with the service you have received from us. Thank you for taking the time to leave this review.
Bobbie @ Quilter
Quilter.
The whole process was dealt with most professionally by the staff at Quilter I have no issues with the service provided by Quilter.
7 March 2026
Unprompted review
Reply from Quilter
Hi Robert,
Thank you for taking the time to share your experience with us. We are pleased that you are happy with the service you have received.
Bobbie @ Quilter
Generally fine
Generally fine, but I missed a Direct Debit and tried to pay afterwards, but it was like ridiculously complicated, so gave up in the end. But other than that they are absolutely fine.
4 March 2026
Unprompted review
Reply from Quilter
Hi Colin,
Thank you for taking the time to leave this review. I'm sorry to hear that your experience with paying a missed direct debit was complicated. Thank you for taking the time to provide this feedback as it will help us improve our services going forward. If you would like us to contact you with some further information around this process then please do not hesitate to let me know by emailing us at UKFMCustomerInsights@Quilter.com. If you could please include your account number and the most appropriate contact details for you, this would be really appreciated.
Bobbie @ Quilter
Reply from Quilter
Hello,
Thank you for taking the time to leave this review. Its great to hear that your transaction with us has been quick and easy.
Bobbie @ Quilter
Reputable company but high fees.
I have no issues with Quilter's professionalism or trustworthiness, but I do think they are overpriced for what you get.
I paid nearly £600 in financial advice fees just to get my investments set up. For the amount I was investing, that felt like poor value, especially when platforms like Dodl offer ready-to-invest portfolios with no advice fee at all.
The ongoing costs told a similar story. Quilter's total annual charges came to around 1.11% (platform fee, managed portfolio charge, and fund costs combined), compared to roughly 0.46% on Dodl. That might not sound like much, but compounded over years, those fees eat significantly into your returns. On a £10,000 portfolio, that's the difference between paying £111 and £46 per year — and it only grows as your pot does.
I understand Quilter offers actively managed portfolios, and I expected that to come at a premium. But my Dodl account, which uses cheaper passive funds, actually outperformed Quilter's actively managed portfolio over the same period. So I was paying more for worse results.
If you're new to investing and want someone to handle things for you, there are far cheaper options out there that offer simple, low-cost portfolios without the hefty advice fees. I'd encourage anyone to compare the total cost of ownership before committing.
9 March 2026
Unprompted review
Reply from Quilter
Hi Adam,
Thank you for taking the time to do leave this review. Due to the nature of my response this will be emailed to you shortly. Please expect an email from UKFMCustomerInsights@Quilter.com.
Bobbie @ Quilter
Always 1st Class attention!
All transactions are completed within timescale advise - Used them via my Financial adviser for many years - between my F Advisor and Quilter - I have never had an issue
Always 1st Class
24 February 2026
Unprompted review
Reply from Quilter
Hi Alistair,
Thank you for sharing your experience with us. We are really pleased that your transactions are continuously completed within the advised timescale.
Bobbie @ Quilter
The app is very useful tool
The app is very useful tool. In enables you to track your investments and provides visibility when transacting.
9 March 2026
Unprompted review
Reply from Quilter
Hello,
Thank you for taking the time to leave this review. Its great to hear that you find our app useful with good visibility.
Bobbie @ Quilter
Great app which is easy to use
3 March 2026
Unprompted review
Reply from Quilter
Hi Jonathan,
Its great to hear that you find our app easy to use. Thank you for sharing this.
Bobbie @ Quilter
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