Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more
Company replied
I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more
Company replied
I am really happy that Hassan ali from quote detective help me out with my private hire insurance. He was very kind and helpful. He made sure that he answers all my questions and offer me really good... See more
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Company details
Written by the company
Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies
Contact info
Top Floor, Cwmbran House, Mamhilad Park Estate, NP4 0HZ, Pontypool, United Kingdom
- 01495362913
- contact@quotedetective.com
- www.quotedetective.com
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faith dealt with my query fast and…
Faith dealt with my query fast and sufficiently very happy with her customer service
10 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Faith will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
I want to thank you for Carly for her…
I want to thank you for Carly for her help and patience...thank you so much
10 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Carly will be thrilled to read this and will be passed on to her and their manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Charlie-Jaye
Very helpful
Carly was very helpful, explained situation and sorted out issue
9 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this lovely review, Carly will be thrilled to see this. We hope we can continue to help with anything you need.
-Liv
I were worried about my insurance…
I were worried about my insurance policy and asked to customer service to have a look on uploaded document for a review.
And got to Carly on livechat and resolved my request on time. Thanks to Carly.
9 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, we are glad to see Carly could help and will happily pass this along to her and her manager for praise. Have a lovely day
-Liv
fake quotation on marketplace
worst customer service million of question fake quotation on marketplace and does not accept any ncb they just trying to get most money out of you
9 June 2026
Unprompted review
Reply from Quote Detective
We are very sorry to hear you have experienced this and would love a chance to fix this if we can. Im not finding a live policy against your name so are you able to please email us some information to find you please send this to contact@quotedetective.com and we will look into this as a matter of urgency.
-Liv
Raheel's help exceptional
Raheel was brilliant in dealing with a query/issue with my policy. All sorted within a short space of time and very happy with the service
8 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, we are so glad to hear Raheel could help you and if you need any further help please don't hesitate to contact us. Have a lovely day
-Liv
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Becky will be thrilled to read this and will be passed on to them and their manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Jaimie was excellent..her customer…
Jaimie was excellent..her customer service was quick efficient and very helpful...also very patient thank you for your help
5 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Jaimie will be thrilled to read this and will be passed on to herself and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
I am very happy with the customer…service received
I am very happy with the customer service that I received today from Jamie. He quickly resolved the matter and was very professional and efficient.
4 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Jamie will be thrilled to read this and will be passed on to him and his manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Great communication patient and solved…
Great communication patient and solved my issue with professionalism
3 June 2026
Unprompted review
Reply from Quote Detective
Thank you for leaving us 5 stars and for using Quote Detective.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Carly
I had small issue to confirm if the…
I had small issue to confirm if the finance was accepted, thanks to Carly that check also the address where vehicle parked was able to find the right document sometimes glich in the system happened is good to know that you can call snd speack with real people. Thanks
3 June 2026
Unprompted review
Reply from Quote Detective
Carly will be thrilled to read this thank you, I will pass this on to her and her manager for praise. We are happy to see that Carly was able to help you.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Charlie-Jaye
Claire is lovely helped me to sort some…
Claire is lovely helped me to sort some issues I had with some documents and resolved it very fast thanks Claire
3 June 2026
Unprompted review
Reply from Quote Detective
Thank you for leaving 5 stars and for using Quote Detective. Claire will be thrilled to read this and will be passed on to her and her manager for praise.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Carly
PROFOUND CUSTOMER SERVICE
I would like to express my sincere thanks to Shannon Davies at Quote Detective for the outstanding customer service she provided.
From start to finish, Shannon was incredibly helpful, attentive, and professional. She listened carefully to my circumstances, took the time to understand my needs, and explained everything clearly and specifically. Her knowledge and expertise were evident throughout, and she handled every question with confidence and patience.
What stood out most was her ability to listen with genuine care and conviction, ensuring that I fully understood my options and felt supported throughout the process. In a world where great customer service can be hard to find, Shannon truly went above and beyond.
Thank you, Shannon, for your expertise, professionalism, and dedication. You are a real credit to Quote Detective, and I would not hesitate to recommend both you and the company to others.
2 June 2026
Unprompted review
Reply from Quote Detective
Good Morning,
Thank you for leaving a lovely 5 star review, Shannon will be thrilled to read this and I will pass this on to her and her manager for praise. We are happy to hear that Shannon was able to help you and that you felt supported throughout, our top priority is great customer service. If there is anything else you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
First time getting taxi insuranceI…
First time getting taxi insurance and I was pleased to get through to Hannah who made it easy and straightforward to tell me how and what to do . Professional company and helped me well and it was a pleasure. thank you. very good insurance
19 May 2026
Unprompted review
Reply from Quote Detective
Thank you for such a lovely review for Hannah who will be thrilled to read this. We will pass this to her manager for praise. If you require any further assistance with anything please just reach out and our customer service team are here to assist you, we try to make the journey as smooth as possible for all our customers.
Kind Regards
Carly
Mathew Morris and Max Boyer…
Thank you Mathew Morris and Max Boyer for helping me get a great insurance deal. Took the time to answer every questions I had and I am so grateful for the efforts and even getting me a cheaper quote than I originally got. Very highly recommended.
12 May 2026
Unprompted review
Reply from Quote Detective
Mathew and Max will be thrilled to read this and we are happy to read how helpful our staff were to you. Great Customer Service is our top priority and we will pass this to their manager for praise. Thank you for using Quote Detective and if you ever need assistance our friendly advisors are here to help.
Kind Regards
Carly
Mr Huw,was very professional but above…
Mr Huw,was very professional but above all very nice, friendly, helpful and supportive..
He was quite happy to help out with my issue.
Top man you are , Mr Huw.
Cheers.
28 May 2026
Unprompted review
Reply from Quote Detective
Huw will be thrilled to read this. Thank you for choosing Quote Detective for your insurance needs. We will pass this to Huw's manager for praise.
Kind Regards
Carly
Carly 👏
Carly was fantastic. Very knowledgeable and quick to respond to questions and queries.
26 May 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this great review, Carly will be thrilled to see this as will her manager. If you ever need anything please feel free to contact and im sure Carly or anyone from our team will be happy to help.
-Liv
Hasan was amazing
Hasan was amazing, very clear and thorough and got me a very good price for private hire insurance and made everything really easy, would definitely recommend the company and Hasan - 5*
13 May 2026
Unprompted review
Reply from Quote Detective
Thank you for leaving this 5-star review! Providing clear advice and excellent customer service is always our priority.
Hasan will be thrilled to read this!
Kind Regards,
Charlie-Jaye
Reply from Quote Detective
Thank you for leaving this Wonderful 5-Star review. Feedback will be provided to Hannah for praise.
Kind Regards,
Charlie-Jaye
It’s very good service the lady serving…
It’s very good service the lady serving me on the phone Rebecca she was very helpful she made everything smooth and easy for me thank you very much.
21 May 2026
Unprompted review
Reply from Quote Detective
Thank you for leaving this Fabulous review. Rebecca will be thrilled to read this!
Kind Regards,
Charlie-Jaye
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