Quote Detective Reviews 

1,675
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and patient in assisting with insurance needs. Many highlight the excellent customer service, noting smooth, stress-free interactions where everything is explained clearly. The overall service is consistently described as impressive and efficient, with quick response times and a straightforward process. However, some customers noted concerns regarding pricing, such as initial quotes increasing or unexpected additional fees. A few also experienced inconsistent customer service, citing long wait times, unresponsiveness, or staff lacking knowledge, which occasionally led to policy setup problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents for their... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the helpfulness and... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the company for offering very good and... See more

Response time

Reviewers mention positive feedback about response times, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more

Company replied

Rated 5 out of 5 stars

Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more

Company replied

Rated 5 out of 5 stars

I am really happy that Hassan ali from quote detective help me out with my private hire insurance. He was very kind and helpful. He made sure that he answers all my questions and offer me really good... See more

Company replied


Company details

  1. Car and Motor Insurance Agency
  2. Insurance agency
  3. Insurance broker

Written by the company

Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,675)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service agent Rose Ashley.

Customer service agent Rose Ashley.

Amazing service helped me through a stressful time and sorted all my issues and got my policy validated.

Amazing service

30 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you vey much for leaving this review, we are glad to hear Rose could help you and hopefully you receive this level of service for many years to come. Many thanks
-Liv

Rated 5 out of 5 stars

Mr Williams Huw

Mr Williams Huw, helped us a lot with our insurance. He is the best staff member , very dedicated and very very helpful. He is the BEST. Thank you so so much.

30 June 2026
Unprompted review
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Reply from Quote Detective

Thank you so much for leaving us this review, we are so glad to hear Huw could help and he will be thrilled to read this. If you ever need anything in future feel free to ask for Huw. Many thanks
-Liv

Rated 5 out of 5 stars

All good great service

All good great service

27 June 2026
Unprompted review
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Reply from Quote Detective

Thank you so much for leaving us this review, we are glad to hear you have received great service and hope this continues for yourself. Many thanks
-Liv

Rated 5 out of 5 stars

V Good experience

V Good experience

26 June 2026
Unprompted review
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Reply from Quote Detective

Thank you so much for leaving this review, we are glad to hear you received a good experience and hope this continues for yourself.
Many thanks
-Liv

Rated 5 out of 5 stars

Kelsey was great today helped me…

Kelsey was great today helped me resolve thing fast thanks

25 June 2026
Unprompted review
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Reply from Quote Detective

Kelsey will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient

25 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this Fabulous review!
We are glad to hear we could help swiftly and hope this continues for yourself.

Thanks,
Charlie-Jaye

Rated 5 out of 5 stars

I’m really happy to give me you service…

I’m really happy to give me you service you are explaining very nicely clearly if they have more than 5 i can give you are very kind very good customer service uswell

23 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this lovely review. We are pleased to hear that you had a good experience. Should you need anything further during your policy term please don't hesitate to contact us.

Kind Regards,
Charlie-Jaye

Rated 1 out of 5 stars

Do not buy any policy from this people…

Do not buy any policy from this people they are really impersonating FBI detectives , they have asked me silly questions ,like what my wife driving, or what panties I am wearing, or if I can give them my insurance number ? I have told them I can provide the share code from DVLA instead , never heard to provide insurance number ,he said I have a claim of 22k on my name which was never true , he tried to bump the price , I just got myself new policy for 2150£, with all the claims declared , the other broker did not asked me your detective mental questions. The guy on the phone was called Thomas Henstridge. Avoid this broker at all costs ,or it will cost your life savings .

24 June 2026
Unprompted review
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Reply from Quote Detective

We're really sorry to hear you were disappointed with your experience. Customer Service is extremely important to us and would appreciate the opportunity to discuss this further and resolve any concerns. Please contact our team directly.

Kind Regards
Charlie-Jaye

Rated 5 out of 5 stars

Great deal, great costumer service

I had a great experience with the costumer service today
They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clearly so i can understand everything. 100 star review for him! Really appreciated your help 🙏

23 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for leaving this review, so glad to hear Marshal looked after you well and hope this continues throughout your journey with us. We will happily pass this on to Marshal and his manager for praise. Have a great day
-Liv

Rated 5 out of 5 stars

Kelsey was brilliant and very helpful

Kelsey was brilliant and very helpful. Got what I needed straight away.

23 June 2026
Unprompted review
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Reply from Quote Detective

Thank you so much for leaving this review, Kelsey will be delighted to read this. Hope this great service continues for yourself.
-Liv

Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. It took an exhausting 1 hour and 40 minutes just to explain my situation to them. To make matters worse, the agent dealing with me was completely unprofessional. He kept going on and off the phone, repeatedly saying "give me 2 minutes," but leaving me waiting for 15 minutes instead. I eventually had to tell him to just call me back. While he did finally call back like he promised, the actual service was shambolic.
Despite spending nearly two hours on the phone making everything crystal clear, they still managed to completely ignore my instructions. Today, they sent over a Statement of Fact (as seen in image.png) with entirely incorrect details, wrongly listing my licensing authority as Reigate and Banstead Borough Council.

My actual authority is Transport for London (TFL), and I got my PCO licence a week ago. To waste hours of my time, leave me hanging on the phone, and then issue a legally binding insurance document with the wrong licensing body is total negligence. This company does not care about your time or your livelihood. Absolute joke.

23 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Good Afternoon, This is not the service we strive for and would like to investigate this asap and issue feedback where necessary. I cannot see anything attached in regards to the statement of fact but can you please email us your information so we can get these calls listened too and look at sorting your documents asap as i appreciate this can cause issues if not sorted asap. Please email us at contact@quotedetective.com or call our customer service team on 03332224005 so we can investigate this as a matter of urgency.
-Liv

Rated 5 out of 5 stars

Spoken to Hasan fab service

Spoken to Hasan to deal with taxi insurance. He was very patient and very polite and professional, explained everything clearly, an assett to your team. Very pleased he found us a deal. Thank you.

22 June 2026
Unprompted review
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Reply from Quote Detective

Thank you so much for leaving this review, we are so glad to hear Hasan provided great service and he will love reading this. Have a lovely day.
-Liv

Rated 5 out of 5 stars

The agent was very helpful

The agent was very helpful

9 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for leaving this review, we are glad to hear we were helpful and this continues for yourself.
-Liv

Rated 5 out of 5 stars

Great service

Hasan did a great job, explained everything clearly and sorted out my insurance in no time, answered all my queries promptly.

16 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving us 5 stars for Hasan and for using Quote Detective. This will be passed on to him and his manager for praise.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Carly

Rated 5 out of 5 stars

I feel very comfortable with your agent…

I feel very comfortable with your agent Mr Hasan. He is very kind and professional.

17 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for leaving us this review, we are glad to hear Mr Hasan took good care of you and im sure he will be pleased to read this. Have a lovely day
-Liv

Rated 1 out of 5 stars

Terrible insurance company they will…

Terrible insurance company they will slander you horrible Welsh lady thinks she is a police officer they will dobble the price an use your past for an excuse she preformed a google search and and a matter not related to driving decided to double my insurance asked silly question will never use again I went with Adrian flux was half the price and half the hassle :)

17 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

We are so sorry to hear you have not experienced great customer service with us and whilst i understand you have gone elsewhere we would still love the opportunity to try and make this right for you. We do run checks on all customers in regards to driving and claims as well as checks like IVA's and any criminal convictions as our insurers do rate on these depending on the situation. We do not judge any customers and if this has come across this way we can only apologize and look at getting this call listened too so we can provide feedback and if necessary training for the agent. Could you please email us at contact@quotedetective.com with some information so we can locate your quote and call so we can investigate this please.
-Liv

Rated 5 out of 5 stars

Very helpful

Very helpful

15 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for this review. Have a great day
-Liv

Rated 5 out of 5 stars

The way l was helped was so good it…

The way l was helped was so good it didn’t take that long.l was so happy.

9 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you so much for leaving this review, we are glad to hear we could help swiftly and hope this continues for yourself, have a lovely day.
-Liv

Rated 5 out of 5 stars

This was my first time booking…

This was my first time booking insurance as I am a first time driver and I had my experience with Aaron Corringan and he was an absolute star. You wouldnt even of known that he was recently employed with the company, it felt like he has been working there for a very long time.

He put me at ease with my purchase, he made sure I understood everything clearly and broke down every detail, so he made sure to check with his manager whenever he wasnt sure instead of telling me whatever I wanted to hear.

He was such a good help and out of all people, companies to go with, I am happy I went with Quote Detective. Thank you Aaron!

Big thank you to Huw as well!! Today on 11th June, I received a text message that concerned me and he helped me with the situation and solved it straight away. He put me at eased and made sure everything was sorted out for me and was very polite also. Thank you to you both !!

5 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Hi,
Thank you for the lovely 5 star review. Huw and Aaron will be thrilled to read this and will be passed on to his manager for praise and to Huw and Aaron. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly

Rated 5 out of 5 stars

Becky flowers was really friendly and…

Becky flowers was really friendly and very helpful setting up my insurance quick and easy. Very competitive in price. Highly recommend.

11 June 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Hi,
Thank you for the lovely 5 star review. Becky will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly

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