QVC UK Reviews 372,650

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. #98 of 201 best companies in Online marketplace
  2. #42 of 85 best companies in Beauty supply store
  3. #290 of 624 best companies in Clothing Shop
  4. #170 of 283 best companies in Fashion accessories shop
  5. #253 of 373 best companies in Gift shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
4-star
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1-star

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Rated 3 out of 5 stars

l deliveries are nothing to…

I know Yodel deliveries are nothing to do with QVC but Yodels Grumpy Gardener delivery service is awful and I've not been up dated since my order was put in. It took a phone call to QVC to help me. I NEVER have problems with Evri and I feel Grumpy Gardener will lose customers because of this. Perhaps they should follow your advice and go for Evri. Well done QVC for good delivery service. Shame about Grumpy Gardener.

1 May 2026
QVC UK logo

Reply from QVC UK

Hi Jenny,

Thanks for your feedback. I'm sorry to hear about your experience with Yodel's Grumpy Gardener delivery service. We'll pass your comments onto our courier team. We're glad to hear that our team was able to assist you and that you have had positive experiences with Evri. We appreciate your understanding and your kind words about our delivery service.

QVC Customer Care

Rated 5 out of 5 stars

All as expected

All as expected

13 April 2026
QVC UK logo

Reply from QVC UK

Hi Margaret,

Thanks for your review! We're delighted to hear everything was as expected.

QVC Customer Care

Rated 5 out of 5 stars

Received the goods as described when…

Received the goods as described when ordering the item, never had any issues when ordering from QVC

4 April 2026
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Reply from QVC UK

Hi Customer,

Thanks for your lovely review! We're thrilled to hear you've had a great experience with QVC and that your order arrived as expected. We look forward to serving you again soon.

QVC Customer Care

Rated 5 out of 5 stars

Always great value and great delivery…

Always great value and great delivery service and always very pleasant

21 April 2026
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Reply from QVC UK

Hi Frances,

Thanks for your lovely review! We're thrilled to hear you find great value in our products and enjoy our delivery service. Your kind words mean a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

This is the second top I have of Kim’s

This is the second top I have of Kim’s
I like the sleeves and the slight flare at the bottom and it’s not too long and I like the material
love them

20 April 2026
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Reply from QVC UK

Hi MRS JANET GOULD,

Thanks for your lovely review! We're thrilled to hear you love Kim's tops, especially the sleeves and the material. It's great to know the fit is just right for you.

QVC Customer Care

Rated 5 out of 5 stars

Love shopping with qvc

Love shopping with qvc, quick, easy, what you see is what you get. Excellent

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Jude,

Thanks for your wonderful review! We're thrilled to hear you love shopping with QVC and find it quick and easy. Your satisfaction is our top priority, and we're glad to know we're meeting your expectations.

QVC Customer Care

Rated 5 out of 5 stars

Good choice of exceptionally well…

Good choice of exceptionally well priced items. Really enjoy the presentations during the day. Items are delivered quickly and the 60 day money back guarantee is so useful.
Much of my shopping is done at QVC

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Lesley,

Thanks for your wonderful review! We're thrilled to hear you enjoy our presentations and find our items well-priced. It's great to know our 60-day money back guarantee is useful for you. We appreciate your loyalty and look forward to serving you again soon.

QVC Customer Care

Rated 5 out of 5 stars

Love my products

Love my products

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Evelyn,

Thanks for your lovely review! We're thrilled to hear you love your products.

QVC Customer Care

Rated 4 out of 5 stars

Items bought have been good

So far items I’ve received have all been good where appropriate they were of good quality. Delivery has also been good.

13 April 2026
QVC UK logo

Reply from QVC UK

Hi GREAVES,

Thanks for your positive feedback! We're delighted to hear that you're happy with the quality of our products and the delivery service. We strive to provide the best for our customers and it's great to know we're meeting your expectations.

QVC Customer Care

Rated 4 out of 5 stars

good service

Ordered on the automated line, which was quicker and easier, goods were delivered quite quickly and were fine.

4 April 2026
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Reply from QVC UK

Hi Susan,

Thanks for your review! We're glad to hear you found the automated line quick and easy, and that your goods were delivered promptly and in good condition.

QVC Customer Care

Rated 5 out of 5 stars

Been shopping with QVC for many years…

Been shopping with QVC for many years now and love it, especially the tsv's.

Thank you.

20 April 2026
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Reply from QVC UK

Hi Carol,

Thank you for your lovely review! We're thrilled to hear you've enjoyed shopping with us for many years and love our TSVs.

QVC Customer Care

Rated 5 out of 5 stars

Choosing and ordering was so…

Choosing and ordering was so easy(perhaps too easy) and a prompt delivery. Well done

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Eirian,

Thanks for your lovely review! We're thrilled to hear that you found the ordering process easy and the delivery prompt. Well done to you too for choosing QVC!

QVC Customer Care

Rated 5 out of 5 stars
QVC UK logo

Reply from QVC UK

Hi Moll,

Thanks for your lovely review! We're thrilled to hear you love Kim & Co clothes. Your support means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Problem solved

Great customer service

13 April 2026
QVC UK logo

Reply from QVC UK

Hi Pauline,

Thanks for your kind words! We're thrilled to hear you had a great experience with our customer service.

QVC Customer Care

Rated 5 out of 5 stars

Every one at customer service is so…

Every one at customer service is so helpful and friendly

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Jean,

Thank you for your kind words! We're thrilled to hear that our customer service team has been helpful and friendly. Your feedback means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Easy

Easy, professional and very smooth.
Nothing too much trouble for customer satisfaction
Love it

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Tracey,

Thanks for your wonderful review! We're thrilled to hear you had such a smooth and professional experience with us. Your satisfaction is our top priority, and we're delighted to know you love it.

QVC Customer Care

Rated 3 out of 5 stars

Disappointed customer

I ordered a pair of Kim &co shorts and I got a t shirt instead did not send back as the cost for returning wasn’t worth it liked the top so I just ordered a other pair of shorts which I did get this time so think QVC need to double check there orders before sending out hopefully it won’t happen again

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Lynn,

Thanks for your feedback. I'm sorry to hear about the mix-up with your order. We're glad you liked the top and received your shorts the second time around. We'll pass your comments onto our products team to ensure orders are double-checked before dispatch.

QVC Customer Care

Rated 5 out of 5 stars

Root Booster always help my new plants…

Root Booster always help my new plants to get better root growth and this helps with the flowers later

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Kate,

Thanks for sharing your experience! We're thrilled to hear that Root Booster is helping your plants thrive and produce beautiful flowers. Your feedback is greatly appreciated.

QVC Customer Care

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