QVSDirect.com Reviews 

353
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I bought some light bulbs from QVS, and they looked really good, but I got the wrong ones. When I called the Bromley store to inform them of the problem, the chap was very helpful and knowledgeable,... See more

Company replied

Rated 5 out of 5 stars

Found what I wanted on QVSDirect.com after trying B & Q and other retailers could not supply an LED headlamp to replace a lost item. I was disappointed with the postage charge when trying to order to... See more

Rated 5 out of 5 stars

Took 1 day to arrive. Read reviews carefully before purchase. Bought to replace a similar thst was over 20 years old. Used existing wiring of smaller plate. It is still firmly in place...after 1 week.... See more

Rated 5 out of 5 stars

I purchased a portable AC and the process was seamless. finding what i wanted on the website was easy and user friendly, payment portal was I am used to on similar e commerce sites and the delivery wa... See more

Company details

  1. Appliance shop
  2. also in
  3. Heating service
  4. Lighting Shop
  5. Tool shop

Written by the company

QVS Direct - Lighting, Heating, Cable, Ventilation, Consumer Units, Lamps, Bulbs, Fans, Sockets, Switches, Security, Hand Tools, Power Tools and Equipment, Trunking, Aerials, Pond Equipment and much more electrical supplies at below trade Prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

353 reviews

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4.8

All reviews

(353)

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Rated 4 out of 5 stars

First class service, good value for money.

The short length of cable I needed was not available at my local store, but came promptly by post. I would probably organise myself better to order click and collect next time in similar circumstances, but it was more convenient to pay the carriage charge on this occasion.

1 February 2016
Unprompted review
Rated 5 out of 5 stars

excellent service

needed difficult to find spotlights on website ordered the same via the net
made a mistake with my address and billing details rang the company and met a most helpful member of staff who corrected my details over the phone. my order was delivered in less than 24 hrs Thank you

31 January 2016
Unprompted review
Rated 5 out of 5 stars

Amazing service

Ordered goods at 1pm one day and they were delivered approx 24 hours later. Goods were as I expected and well packaged. Well done!

29 January 2016
Unprompted review
Rated 1 out of 5 stars

No reply to emails for back order!!

I put an order in to this company on 21/01/16 and on the website all items were in stock. Received an email straight away stating my order has been dispatched only to receive another email an hour later saying it had been back ordered as one of the items were out of stock and would be sent on the 26/01/16 when the item returns in stock. I email for a refund so I could order elsewhere and had no response. I thought I would give them a chance being a reasonable sized company to which I would assume I would have had my delievery today 27/01/16. Still no sight of my items! I emailed three times yesterday to confirm if my order had been dispatched and had no response.
This company will happily take your money and offer free next day delivery if you spend over £45 and still keep you hanging about.

27 January 2016
Unprompted review
QVSDirect.com logo

Reply from QVSDirect.com

Dear Craig, please allow me to apologise for the delay in responding to your emails. Due to server maintenance, we are a little behind and still catching up on emails. However, our phone operators are available Monday - Friday 8:30am - 5:30pm and Saturdays 8:30am - 1:00pm. Phone calls are completely free of charge and are usually answered within a couple of minutes. In the mean time, please respond with an order reference number so that we may cancel this for you straight away. We apologise for any inconvenience caused.

Rated 3 out of 5 stars

Good company with quick delivery but particular items were poor quality

I bought 2 Tesy wall panel electric radiators but the mounting was not, in my opinion, secure. Also they were fitted with moulded continental style 2 pin plugs which were not referenced on the internet advertisement. They had no earth wire but no electrical installation requirements at all in the leaflet and no statement in words that they might be double insulated. I sent two emails asking about returning them and after several days have not had a reply.

22 January 2016
Unprompted review
QVSDirect.com logo

Reply from QVSDirect.com

Dear Mr Mayne, Thank you for taking the time to provide feedback on your order. I'm so pleased that we were able to provide you with a quick and efficient delivery service. I'm very sorry that you were unhappy with the quality of the Tesy heater. Our customers are usually very pleased with this product so it's possible that there has been a one off manufacturing fault with the mounting brackets. We'd be happy to source some spare brackets for you if you think there may be a problem. I can assure you that the heaters are double insulated and there is no need for an earth wire. The heaters are sometimes manufactured with a continental plug for the convenience of European customers but can simply be removed. I apologise if this wasn't made clear in the documentation. If you'd like to discuss this further, please contact us on 0800 197 65 65.

Rated 3 out of 5 stars

Very prompt, goods as described but packaging was substandard.

I'd have no hesitation using QVSDirect.com again but I have to hope that dispatching an aerial in a blue plastic bag which was too small (it split, risky loss of contents) and which offered no mechanical protection (I had to bend metal to get the aerial back into shape) was a one off aberration.

21 January 2016
Unprompted review
QVSDirect.com logo

Reply from QVSDirect.com

Dear Mr Andersson, Thank you for taking the time to provide feedback on your order. I'm so pleased that you were satisfied with our quick service and quality products. I am very sorry that the packaging was unsuitable for transit. Our warehouse manager has been informed and the packing staff will receive refresher training next week. This feedback enables us to constantly improve our service and we thank you for taking the time to share it.

Rated 5 out of 5 stars

Excellent service start to finish

This was the first time I had used QVS Direct and it was so easy to order and the delivery of my order was swift sent through Parcel force who told me when it would be delivered.......Brilliant Highly Recommended Company

19 January 2016
Unprompted review
Rated 5 out of 5 stars

Satisfied customer.

Bought 3 under counter lights for our kitchen. Excellent product for the money half the price Of DIY warehouses. Fast efficient delivery 2 days. Would highly recommend.

16 January 2016
Unprompted review
Rated 4 out of 5 stars

Very good experience

I ordered an extractor fan.
The order was delivered the next day.
The fan seems to work ok and as advertised. Whether it will give me a long service I obviously don't yet know.
The only slight problem is that the fan was a replacement and the cable entry was in the wrong place. I had to make a new opening in the back of the fan. It would have been helpful for the image of the fan on the QVSdirect site to have shown the cable entry position.
I wouldn't hesitate to order from QVS again.

14 January 2016
Unprompted review

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