QVSDirect.com Reviews 

353
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I bought some light bulbs from QVS, and they looked really good, but I got the wrong ones. When I called the Bromley store to inform them of the problem, the chap was very helpful and knowledgeable,... See more

Company replied

Rated 5 out of 5 stars

Found what I wanted on QVSDirect.com after trying B & Q and other retailers could not supply an LED headlamp to replace a lost item. I was disappointed with the postage charge when trying to order to... See more

Rated 5 out of 5 stars

Took 1 day to arrive. Read reviews carefully before purchase. Bought to replace a similar thst was over 20 years old. Used existing wiring of smaller plate. It is still firmly in place...after 1 week.... See more

Rated 5 out of 5 stars

I purchased a portable AC and the process was seamless. finding what i wanted on the website was easy and user friendly, payment portal was I am used to on similar e commerce sites and the delivery wa... See more

Company details

  1. Appliance shop
  2. also in
  3. Heating service
  4. Lighting Shop
  5. Tool shop

Written by the company

QVS Direct - Lighting, Heating, Cable, Ventilation, Consumer Units, Lamps, Bulbs, Fans, Sockets, Switches, Security, Hand Tools, Power Tools and Equipment, Trunking, Aerials, Pond Equipment and much more electrical supplies at below trade Prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

353 reviews

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4.8

All reviews

(353)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy service

I ordered a radiator at lunchtime on Wednesday and it arrived on Thursday morning. I was sent a text informing me it would be delivered between 11.10 and 12.10 which is was by a friendly driver. Very impressed.

27 November 2015
Unprompted review
Rated 5 out of 5 stars

On-line purchase

I did my order for an LED display light through the internet, the QVS site was easy to use for finding and purchasing what I wanted and I received my order through the post within a couple of days.

24 November 2015
Unprompted review
Rated 5 out of 5 stars

Happy

Quality product, good price, arrived next business day. Well packed so not a whiff of damage. This second order follows a similar experience earlier so happy to recommend.

23 November 2015
Unprompted review
Rated 5 out of 5 stars

Very Good

Very quick delivery, although the item was weel packaged we found it was slightley damaged (bent panel) however we did not have time to retern it.

22 November 2015
Unprompted review
Rated 5 out of 5 stars

Light fittings delivered on time

I ordered an RP65 twin 5' fluorescent and three Emergency lights - all to replace existing items that had failed.
They arrived the next morning, and the first one is now fitted and working.
Good service, price reasonable!

21 November 2015
Unprompted review
Rated 5 out of 5 stars

Bathroom Infrared Wall Heater

This is the firs time that I have used QVS.
I was dealt with in a friendly and efficient manner on the phone.
Goods arrived on the next working day as promised. I was very pleased with the product which arrived well packed and in perfect condition.

16 November 2015
Unprompted review
Rated 5 out of 5 stars

cable

prices of cable are competitive but pls keep update because copper price has drop

14 November 2015
Unprompted review
Rated 1 out of 5 stars

poor experience

Ordered 6 smoke detectors online to be collected from Basildon store. 12 days later no smoke detectors and Basildon branch know nothing about the order but would get back to me. 3 hours later no call, nothing.
I rang the head office and complained. A really nice lady said the Basildon did in fact have 3 smoke detectors but I would have to buy six more expensive detectors in order to get them the next day. It only cost a small amount more but the disgruntled customer satisfaction was more important.
Thank you to the nice lady from head office that sorted it out and arranged delivery the next day. I don't know what to say to Basildon branch at least not that can be printed on this site.

14 November 2015
Unprompted review
QVSDirect.com logo

Reply from QVSDirect.com

Dear Mr Crispin-Bennet, thank you for providing valuable feedback. I am sincerely sorry to read of the poor service that you received at our Basildon branch. This matter will be taken very seriously and investigated in full. I'm glad that Sarah in customer services was able to get some smoke detectors to you next day. I'm sorry that you had to order a more expensive detector in order for us to dispatch the order straight away. It's likely that this was the only detector in stock at our central warehouse at the time. As a gesture of good will, I have issued a refund for the difference between the standard detectors that you originally ordered, and the premium detectors you received. Kind regards, Louise Brain.

Rated 5 out of 5 stars

Fantastic value for money

I bought two wall heaters from this company after seeing the exact same product 3 times more expensive on Amazon!

The order was delivered within 24 hours free of delivery charges!

The heaters themselves are exactly as described and in my opinion fantastic value for money.

14 November 2015
Unprompted review
Rated 5 out of 5 stars

Electric sockets

Ordered 3 sockets and they arrived next morning, absolutely brilliant service and much cheaper than DIY store. Thanks.

13 November 2015
Unprompted review

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