RAC Tyres Reviews 

601
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the online platform provides a smooth way to browse an extensive selection of products and schedule appointments with local garages easily. People consistently praise the friendly nature of the fitters, noting that the installation work is handled promptly and efficiently without any stress. However, some reviewers were not happy with missed appointments, leaving them stranded without a functional vehicle for work or daily life. A few other people also felt that customer support communication needed improvement when trying to resolve scheduling problems or missing order confirmations.

What people talk about most

Service

Clients share positive opinions on service, highlighting easy online booking and a great choice of tyres at... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great offers across a... See more

Staff

People report positive experiences with staff, highlighting that fitters and reception teams are friendly,... See more

Order

Customers had ambiguous experiences with order processes, reflecting both satisfaction and frustration. On... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and strong... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had 2 Uniroyal rain sport tyres fitted at JCS tyres in Burniston near Scarborough, purchased through the RAC. The tyres were good value at roughly £95 each, then got £10 off as part of a current pro... See more

Rated 5 out of 5 stars

Booked a mobile fitting through RAC Tyres, who passed it on to a local fitting centre. They were helpful and attended on the date booked, arriving well within stated time, and called before hand.... See more

Rated 5 out of 5 stars

Experienced a small blow out reported to the RAC had to leave my car in a lay-by overnight Manchester tyres were contacted rang to arrange a time to meet at the car fitted a new tyre in minutes pol... See more

Rated 5 out of 5 stars

Genuinely good. It was as Easy to order. Only negative side for me that due to my not very well understanding language I have to pay £30 additional charge for something what already was included in a... See more


Company details

  1. Tyre shop

Written by the company

Tyres fitted locally or delivered across the UK At RAC Tyres. We have mobile fitting options or local garage options to accomodate your needs. From Premium to Budget brands, we have a huge selection of quality and affordable tyres.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

601 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(601)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really not impressed, bad service

Purchased 4 tyres & balancing online via RAC 6 days ago for fitting 3 days ago. The tyres were specifically chosen for towing. Having driven 25 mile round trip x2 the tyres have yet to be delivered to the nominated garage. Spoke to RAC tyres only to be told that they needed to contact the courier for proof of delivery, after a few more telephone calls I was told that their supplier won't be able to deliver for another 6 days! Really not impressed. Poor communication and rubbish service on the part of the RAC

9 April 2025
Unprompted review
Rated 1 out of 5 stars

ALL READY TO FIT WRONG SIZE DELIVERED

RAC driver dropped off wrong size tye

Booking correct size
Invoice correct size

Driver just got it completely wrong complete waste of my time

TERRIBLE SERVICE WASTING PEOPLES TIME REMINDING CUSTOMERS TO MAKE SURE THE SIZE IS CORRECT THEN LOADING A COMPLETELY WRONG SIZE ON VAN

Never again

8 April 2025
Unprompted review
Rated 1 out of 5 stars

3 year old tyres sold as “new”.

I ordered a pair of tyres in good faith only to be told by the guy fitting them that they were actually 3 years old. When I raised this with RAC they claimed that tyres up to 5 years old are considered “new”. Well, not by me. As I only do a very low annual mileage it’s likely the tyres will deteriorate long before the tread is worn. If I’d known the tyres were 3 years old there is no way I’d have bought them. I thought I was dealing with a reputable, trustworthy company - unfortunately not.

28 March 2025
Unprompted review
RAC Tyres logo

Reply from RAC Tyres

Hello Chris, Sorry to hear about your experience however the issue encountered is normal for mail order tyres and is standard across the industry the only way to ensure a new "DOT" code tyre is to purchase a new tread pattern or to buy directly from the shelve/rack at a centre (which you will pay a premium for), sorry for any inconvenience caused. king regards RAC Tyres Support team.

Rated 5 out of 5 stars

No longer 'tyred' tyres

Very easy to order with a good choice on the site. Prices to suit all budgets. Personally, I chose mid-range tyres. They were Michelin made with another name. Good write-ups from others. Let's see how they do.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

I tried 3 different bank cards


I tried 3 different bank cards, all I get from their website is:

''Your address must match the address held by the bank of your chosen payment option.''

All 3 cards from all 3 banks match the address, I just bought from another retailer instead.

RAC now trying to get my comment removed by asking Trustpilot to ask me to provide a reference number.

How do I get a reference number when your website refuses to complete a transaction upon payment.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

I recently had an extremely disappointing experience with F1 Auto Centres. Despite having a confirmed booking, they claimed they never received the confirmation, which led to a wasted day and significant inconvenience as I was unable to drive my car. To make matters worse, they were unable to offer me another appointment for five days. Additionally, the refund process took an unexpectedly long time, and I received little assistance from RAC, who only processed the refund after a further five days. This whole experience has been frustrating and far from the level of service I expected. I hope F1 Auto Centres and RAC can improve their communication and customer support going forward

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy, ordered tyres online, I chose a fitting time and turned up. Tyres fitted immediately, great service from the tyre fitters. Good price on tyres 😄

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful and incompetent

Horrible service which damages the image of the RAC as a competent and professional organisation. I expected much better service than this from them. I paid over £600 for two new tyres plus fitting. The fitter did not turn up or answer any calls. RAC Tyres apparently couldn't contact the fitter either, yet seemed to think that sending him an email would do the trick. Utterly ridiculous and a waste of time. I have a special needs son who cannot get to school independently and I rely on having my vehicle. This means I have to rely on businesses that I pay to do the job that is expected of them. RAC Tyres failed in that expectation and have refused to compensate me for the loss that they have caused. I am considerably out of pocket. Needless to say I dont recommend them. Avoid.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great

After looking around I got the best price from RAC tyres. I never knew they even sold tyres. Mobile fitting for £24 was also really good and saved me a lot of hassle.

18 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look