Radiator Outlet Reviews 

20,131
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,381 reviews, customers overwhelmingly had a great experience with this company, consistently praising the high quality and excellent value of products, noting their attractive appearance and accurate online representation. Many highlight the prompt and efficient delivery service, with items arriving quickly and well-packaged. Reviewers also commend the helpful and friendly customer service, appreciating the ease of ordering and assistance with exchanges. However, some customers experienced issues with order fulfillment, including missing or damaged items upon arrival, or orders not turning up as expected. A few other people also felt that the quality of brackets and fittings was not always up to standard, sometimes lacking necessary inserts or being misaligned. Additionally, some reviewers noted discrepancies between online product descriptions and the actual items received.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, good looks, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent quality of the... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering couldn't have been easier, full descriptions with everything they sell, and easy to contact if you need too. Price was good, and delivery was fast and efficient, their own van and driver, cou... See more

Rated 5 out of 5 stars

Fantastic selection of radiators on an easy to navigate web site. The radiators were delivered within a few days and the chap was kind enough to carry them into the garage for my wife (I was out.) As... See more

Rated 5 out of 5 stars

A great looking radiator, needed a low height to replace an existing one under a low window sill in a conservatory. This was exactly the right size. Comes with all the fixtures. Ordered corresponding... See more

Rated 5 out of 5 stars

Quick reliable service and great aftercare. I changed my mind on the colour and there was no problem exchanging it as I was swapping messages with a human for a start and nothing was too much troubl... See more


Company details

  1. #71 of 118 best companies in Heating service

About Radiator Outlet

Written by the company

Radiator Outlet – Your trusted UK-based heating supplier

Radiator Outlet is a well-established, UK-based company dedicated to providing top-quality radiators without compromising on affordability. Since 2015, we've been warming homes across the UK, earning the trust of thousands with our commitment to excellence.

We are a one-stop shop for budget-friendly radiators that deliver exceptional warmth and style. Our radiators are crafted with meticulous attention to detail, using high-quality materials and an unwavering commitment to maintaining impressive heat outputs.

In an era of rising costs, Radiator Outlet remains steadfast. We continue to produce radiators with the same high-quality materials, ensuring your home receives the warmth it deserves. Our radiators don't just heat your space; they're designed to complement your home's aesthetic, adding a touch of style to every room.

Unlike some competitors, we manage everything in-house. From manufacturing our radiators to storing them in our warehouses, we eliminate worries about delays and stocking issues. This ensures a seamless, trouble-free shopping experience for you, our valued customer.

Hassle-free 10-year warranty

Your journey with Radiator Outlet doesn't end when you buy. We stand by the quality of our products with a hassle-free 10-year warranty. Your satisfaction is our priority and our dedicated team is just a call or email away to address any concerns promptly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20k reviews

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4.7

All reviews

(20,131)

1,278 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality product

Good choice, variety and sizes of radiators available. Very easy to order with quick and efficient delivery, driver put the rads where we asked him to.
Quality of the radiators we ordered was excellent.
We've used Radiator outlet before and will use them again. Definitely recomend.

19 June 2026
Rated 4 out of 5 stars

Radiators - horizontal & Vertical

The radiators look good and are really nice, good quality and really speedy delivery. My only gripe is the brackets, not to the same standard as the radiators, they were not straight or square, hence when you looked at them from above as they were visible from the top of the radiator it is very bad.

11 June 2026
Rated 1 out of 5 stars

Horrendous customer service

No problem with the product but their delivery and customer service absolutely suck - avoid if you can buy elsewhere.

Ordered a radiator but, despite staying in all day, didn’t receive it. Checked the delivery company’s tracker to see it had been signed for just after midday.

Messaged the delivery company and Radiator Outlet but only the delivery company responded, saying they’d left it at my neighbours at 83. I’m no. 75! Explained that they are not my neighbours, to be told Radiator Outlet had given my number as 85.

Went to no. 83 who told me they hadn’t received a delivery and 85 were not in.

Chased radiator outlet the next day who did respond with a photo of 85’s doorstep (despite them saying they’d delivered to 83 as there was no answer at 85).

I did receive a call from Radiator Outlet, and they offered to send me another radiator, which I accepted.

The next weekend I went to no.85 again and they found the radiator, which had been left at the side of their house (in the rain).

I told Radiator Outlet that I’ve found the first radiator and they didn’t respond.

A couple of days later I got a call from the delivery company to arrange the collection.

I contacted Radiator Outlet another two times again, no response. Glad I did the decent and honest thing (even if I had to wait in again all day for a third time!) but their distain for their customers is very clear.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Really quick service.

Placed our order very late one night so it would arrive 2 days later, which was brilliant for our needs. However the following evening it arrived as the driver happened to be passing our area so popped it in.
Well packaged and delivered by a friendly, helpful driver.

17 June 2026
Rated 4 out of 5 stars

Gorgeous radiator, terrible delivery.

The radiator arrived promptly and looks beautiful. I‘ve knocked a star off because the delivery was dreadful. The radiator was just left it outside on the pavement. I had received no communication apart from knowing it was due that day. Nobody knocked on the door or rang the bell. My neighbour saw them just put it against my property boundary and walk off! I appreciate that Radiator Outlet would have used a delivery company, but they have to take responsibility for their expectations regarding the delivery service.

16 June 2026
Rated 2 out of 5 stars

4 out of 7 radiators arrived damaged

4 out of 7 radiators arrived damaged. The radiator outlet provided the option to relace them or provide a discount and keep the damaged radiators. I took the discount and kept them as i had already the plumber lined up to install them upon arrival. Had i returned them and waited for the new ones to arrive i would have been significantly delayed with the fitting. It would have been so much better if the radiators ordered had arrived damage free as they should have done. Other than that they look good for the original price paid.

16 June 2026

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