Radisson Blu Reviews 303

Radisson Blu - Bristol city centre 1 night stay with upgrade to a city view room (I.e higher floor)
After checking in online and paying, we arrived to be told initially that we had not paid (emailed invoice shown as proof). It was then disputed that we had not paid for the upgrade. Again the emailed invoice stated the full amount had been paid; apparently their system did not show the full amount had been paid. It was suggested that we pay a deposit to cover the missing amount. Both invoice and bank transaction were provided as proof of payment so we refused to pay again for the upgrade. Eventually given a room key BUT on checking the bank 10 minutes later a further £10 was charged against our card without authorisation. We went straight back down to reception and demanded to see a manager. Told that the manager was in a meeting so I refused to leave the reception area until they were available. Within 2 minutes a member of staff showed up and was apologetic but said it would be 2 - 3 days to get a refund. This certainly has nailed down the fact I will never book with them again.

No customer service, rude and dishonest staff.

For our recent trip to London, we booked a "Premium room" at the Radisson Blu South Kensington location. Our room was pretty run down and some of the furniture was old and seemed worn out. The room was otherwise clean and OK. The location was our draw as we planned to visit several sights in the area. Unfortunately, the room in question had no plugs near the bead for CPAP equipment. We asked about these moments after checking out our room and was told, that’s just how some rooms are. We informed the staff that we have CPAP medical devices and needed power for them to sleep properly. I asked for an extension cord and they said they would look for one. A while later I went back down and they had found and old beat up power strip. Back in our room two of the plugs did not work at all, and the other two caused sparking and shorts inside the power strip housing. I immediately unplugged it and took it to the hotel staff and informed them it was defective and a fire hazard to the hotel. I was told that was all they had and they offered no other options or suggestions. We asked if there was another ‘Premium room” available that we could switch to and look at for outlets. They said yes, but it would cost more. After viewing the rooms and picking one that would work, we asked how much the change would impact our reservation and were informed that it would be an additional 100 pounds. This was frustrating but it seemed our only option to get the power plugs we needed, so we agreed. Later, after we had moved rooms, they told us that it was not 100 pounds, but 100 pounds per night. Now we feel really taken advantage of and lied to for bait and switch tactics to fleece travelers out of much more money for the room for the two nights we were staying. If we were going to pay that much for a room, we would have picked a more upscale hotel. The one good thing was the breakfast buffet we paid for was quite good.

Choosing this hotel, you are taking pot luck on if you get a good updated room or a bad run-down room with stained carpet for the same price. If you run into any issues, they will blame you and say was your responsibility to investigate further. If you have to use any medical devices to sleep, go elsewhere or expect to run into hidden charges added to have the privilege of more power outlets.
Update: we have asked the hotel about the unfortunate series of events. They have failed to offer anything other than “apologies for the inconvenience”. They ask for another opportunity to improve the experience, however unless they offer something a bit more tangible, I no longer trust them and will look elsewhere. There are several well rated hotels in the area to choose from.

My recent experience with Radisson Rewards has been one of the most astonishing displays of customer-service ineptitude I have encountered from any global hotel group. What should have been a simple, easily resolved issue has instead revealed a loyalty programme that is uncommunicative, evasive, process-driven at the expense of common sense, and seemingly indifferent to both customer experience and basic accountability.

Radisson Rewards’ handling of my recent booking has been nothing short of astonishing. I booked a Sydney property through Radisson months in advance while it was still part of their portfolio, only to discover—upon arrival—that my reservation had been silently deleted from their app because the hotel had exited the brand. Radisson provided no notification of this transition whatsoever, leaving me to arrive at a hotel I knew nothing about, with none of the elite benefits I had booked under and with no explanation until I chased them. This was a clear operational failure that created entirely avoidable inconvenience, confusion, and disruption.

What followed was an even more troubling display of customer-service ineptitude (via their Instagram messaging system, since the customer relations team do not response to any emails).

Despite repeatedly explaining the issue, Radisson responded with templated, irrelevant policy statements, ignored the core problem, sidestepped the question of compensation, and ultimately ceased engaging altogether. This wasn’t a complicated situation, it required only basic accountability and a simple gesture of goodwill. Instead, Radisson chose evasion over service, and rigidity over common sense, demonstrating a loyalty programme more interested in hiding behind terms than supporting loyal guests.

Radisson’s actions (and inaction) reveal a programme that:

• cannot maintain accurate booking records,
• does not inform customers of major changes,
• hides behind terms instead of providing service,
• does not value VIP-tier loyalty,
• and appears incapable of resolving even simple, straightforward customer issues.

If this is how Radisson handles operational failures - especially for long-standing VIP members - then travelers should NEVER rely on the Radisson Rewards programme for anything involving elite status, stay credits, or customer support.

Based on this experience, I cannot recommend Radisson or its loyalty programme.

(Radisson Blu, New Delhi Paschim Vihar)
VERY SKEPTICAL about the sudden wave of recent 5-star reviews on Google.
Many come from users with no prior review history, and I think I know why.

During breakfast, a kind but rather insistent hotel employee approached us and asked for an immediate review. She even offered to “search for it” on my phone and then personally clicked 5 stars across all categories (overall, rooms, service, location) before I could respond. She also wanted to take a photo of the posted review; we had to politely refuse more than once, at least three times, saying we’d prefer to do it later.

As for the hotel itself: it’s an older property. Our room was large and comfortable, but it felt a bit dated and worn. The bathroom especially could use renovation to meet true international 5-star standards.

However, many other positive sides. The staff are genuinely very kind and helpful, and the daily room service is excellent. Breakfast is a real highlight: generous variety, high-quality food, and very attentive servers. The water in the rooms is in reusable glass bottles, kudos for this, much better than most other hotels in India.

It’s unfortunate, though, that guests are being pressured into giving inflated ratings. For a respected international chain like Radisson, this practice really undermines trust.

Booked a "Premium" room for two nights at Radisson Blu South Kensington. Given a room that was badly in need of updating: multiple stains on carpet, dilapidated furniture several decades out of date. Still, it appeared clean and we chose this hotel for proximity to the V&A above all. Then we discovered NO OUTLETS on the bedside wall, making it impossible for spouse and I to plug in our medical CPAP devices. We asked the front desk for a solution. After a long wait, we called and asked again. They finally provided one old extension cord that was a) too short, and b) dangerous/defective when we tried to it. The plug of the extension cord threw a loud and visible spark from *inside* the plug when we connected to an outlet! The hotel had no other options but to move us to a room with functional outlets at bedside--for which Radisson charged us an extra 100 pounds per night! We wasted our entire first evening in London and incurred significant additional expense, just to be able to sleep safely! When I asked them why *any* room in this hotel didn't have outlets to support medically necessary devices, I was told that I should have booked through Booking.com (instead of via the Alaska Airlines site) in order to know about the deficiencies in the Premium room--which is both untrue (I checked the description on Booking.com), and VERY SHABBY treatment indeed to put the burden of discovery on the guest about hotel safety and accessibility! The only good thing I can say about this hotel is the breakfast is passable. Bottom line: inability to support medical devices is unacceptable in any hotel in 2025, and the Radisson's price-gouging over a safety deficiency is utterly inexcusable.

Heathrow Hotel was ok for overnight before a 5.20am check-in, however, getting out of the car park 2 weeks later at the end of our holiday was a nightmare. We'd been told we could just drive out, but at the barrier they tried to charge us over £500 for parking, we had to go back in to Reception twice to find out which buttons to press, then call them again from the barrier to let us out.

Great, pool was nice but other person did a 💩 in it which took everybody to the only other pool, making it insanely busy. Also as eating breakfast my family had to split up just so we could get some lounge chairs by the pool. But sport and restaurants were really great also nice location in Gran Canaria

Having stayed here for 2 weeks I found breakfast was always lukewarm teacups chipped and no English breakfast teabags. The windows surrounding the hotel full of pigeons Pooh. Could not see out of the balcony windows. Cheap toilet paper room never cleaned thoroughly. The majority of staff didnt speak the native language. Never a 5 star hotel

Hi, two days ago I spent the night at the Radisson Blu Stansted Airport returning from a flight that was severely delayed by Storm Amy. The room I booked was a superior room with a runaway view. The room itself was large and nice, certainly comfortable, but unfortunately I was disgusted by the lack of hygiene in the bathroom and the cup that bore the mark of the previous user. In the bathroom there was a hair on the wall near the bathtub, short and dark, while I have long, blond hair, and there was dirt around the knob to close the bathtub, dirt around Soap dispenser on the wall next to the bathtub, disgusting toilet. I took some photos and posted them in Google. Something like this shouldn't be seen in a hotel that calls itself 4*, and certainly not in a room labeled "superior." Anyone expecting to see a runaway from this room will also be disappointed, because I only had a view of the planes parked next to the terminal building. A very disappointing experience ( this room obviously wasn't cheap, but I spent only 8 hours in it because I arrived at 2:30 a.m.) and I wouldn't recommend this hotel to anyone who values cleanliness.

I cannot even believe this hotel is being operated as Radisson Blu. The experience we had today was one of the most disgusting experiences ever - and I have stayed in many hotels around the world.
We were shown our room and it was not habitable, damp smell and stains on the bed sheets. When we were looking and inspecting, we were greeted with a horrible individual working called Sam. She was so unpleasant and screaming at us like we were children for even checking the sheets. As if its even ethical to let your customers reside in this type of room overnight. I have never been screamed at like this in my entire life, so much so my husband has to intervene. They were in the room in my personal space shouting and screaming like you would a misbehaving child.
We were then told to come to the reception and this lady called Sam was still screaming from across the lobby reception at us. We said we would not leave without them cancelling our reservation, in which she still continued to scream in front of customers - and also threatening to call the police. It was one of the WORST experiences, as if I have committed a crime. Nobody warned me I couldnt pull the bed sheets back - in my mind I was staying in this room however after seeing this stain I did not want to stay there, which I believe should never be given to a customer.
I was away to enjoy a nice romantic getaway with my husband for my birthday and it was made to be the worst getaway ever.
It’s absolutely unacceptable and I definitely recommend AGAINST staying at this hotel. I have never seen customer service like this. Sam should have been removed with her aggressive and threatening behaviour immediately however instead she was allowed to stay in reception continuing to scream in-front of everyone. So unprofessional and very distressing.
We were forced to leave for just pulling back the bed sheet and threatened to call the police on us on multiple occasions. We then had to find somewhere else to stay - but anything was better than staying here.
100% stay away!!

While I and my wife experienced such an excellent service on arrival at our hotel in Birmingham we thoroughly enjoyed our show at the Alexander Theatre and the reception from the the staff was fantastic. When we arrived at Breakfast the following morning you really could not ask for any better service. I really enjoyed our stay and we will definitely be coming back next September for the Lord of the dance show at the theatre. This time because of your amazing hospitality there will be six of us. Looking forward to seeing you all again. Having read all the negative comments it all looks like booking through a third party where as I rang the Radisson direct and got the best help in booking my room and I know I will get the same experience when I do my booking for six of my family next year. Thanks to all the staff for the hospitality and support they gave us.

I was at Radisson Blu in Delhi India near the airport. Vishal, the concierge, helped me tremendously in rebooking a flight I missed. All the staff was great, but he stands out for his skill, time, and patience.

Radisdon blue heathrow.
Stayed here last year and loved it. We particularly enjoyed the truly amazing spa and steam rooms, it was stunning. We booked this hotel again for this specific reason. It was expensive& we were looking forward to a great start to our holiday, only to be told by reception, grimly, no spa, management closed it! Why would anyone close such a stunning facility? Insanity. Hotel is poor value, overpriced. Not worth the money. Dated rooms. I will never stay at a Radisson again. Downgrading is poor managerial choice! Am so disappointed.

Sadly I made an error with booking.com booking the Radisson Blu in Birmingham, my fault booked for 2026 instead of 2025.Booking.com did try and help but RB were and still so inflexible, I will never ever use this chain again in future.

🇬🇧 English
⭐☆☆☆☆
Extremely disappointing experience at Radisson Blu Basel.
Despite repeated promises from the staff, I never received a corrected company invoice for my four-night stay. Every time I called or asked at the front desk, I was told it would be delivered “today” or “within the hour” – but nothing happened.
The room was unbearable: no air conditioning, while the heated bathroom mirror made the temperature even worse in the middle of summer.
As a business traveler, I need reliable service and correct documentation. Radisson Blu Basel failed on both counts. What should have been a simple administrative matter has turned into a frustrating and time-consuming ordeal.
I cannot recommend this hotel for business stays.

🇳🇱 Nederlands
⭐☆☆☆☆
Zeer teleurstellende ervaring bij Radisson Blu Basel.
Ondanks herhaalde beloften van het personeel heb ik nooit een gecorrigeerde bedrijfsfactuur ontvangen voor mijn verblijf van vier nachten. Telkens werd mij aan de balie of telefonisch gezegd dat de factuur “diezelfde dag” of “binnen het uur” zou worden gestuurd – maar niets werd nagekomen.
De kamer was ondraaglijk: er was geen airconditioning, terwijl de verwarmde badkamerspiegel de hitte in hartje zomer alleen maar erger maakte.
Als zakenreiziger heb ik behoefte aan betrouwbare service en correcte documentatie. Radisson Blu Basel faalde op beide punten. Wat een eenvoudige administratieve handeling had moeten zijn, is uitgegroeid tot een frustrerende en tijdrovende ervaring.
Ik kan dit hotel niet aanraden voor zakelijke verblijven.

🇩🇪 Duits
⭐☆☆☆☆
Äußerst enttäuschende Erfahrung im Radisson Blu Basel.
Trotz mehrfacher Zusagen des Personals habe ich nie eine korrigierte Firmenrechnung für meinen viertägigen Aufenthalt erhalten. Jedes Mal, ob an der Rezeption oder telefonisch, wurde mir versprochen, die Rechnung komme “noch heute” oder “innerhalb einer Stunde” – aber nichts ist passiert.
Das Zimmer war unerträglich: keine Klimaanlage, während der beheizte Badspiegel die Hitze mitten im Sommer noch verstärkte.
Als Geschäftsreisender erwarte ich verlässlichen Service und korrekte Unterlagen. Radisson Blu Basel hat in beiden Punkten versagt. Was eine einfache administrative Angelegenheit hätte sein sollen, ist zu einem frustrierenden und zeitraubenden Problem geworden.
Ich kann dieses Hotel für Geschäftsreisen nicht empfehlen.

Radisson Blu Zurich Airport

Stayed here with my wife and daughter before an early flight to Amsterdam. The air conditioning didn’t work, and since the windows don’t open, the room was unbearably hot. Despite several requests to fix it (including a visit from housekeeping) and a promise to move us, nothing was done. Ended up sleeping in what felt like a sauna. Hotel looks modern and even has a food-delivery robot, but dining options are limited and overpriced. I’ve stayed at Radisson in the USA and loved it, but this one was a big disappointment.

Leeds
Second time.
Any issues are always resolved quickly and lovely friendly staff.
Love this particular hotel. And choose this now anytime I visit here.

Save yourself the hassle and stay somewhere else. Booking was fairly easy, although you do need to register, which is frustrating and a little slow.

I’ve been charged twice for the room and have contacted the customer services - with no reply.

Hilariously, they sent me a customer satisfaction survey, which I took the time to fill out, explained how I had been charged twice and have had no response from that either.

I booked a room and realised about 30s later that I booked the wrong day. I cancelled the reservation successfully and in fact received the cancellation notification before the confirmation email. I can access the details of the room reservation that I completely, however the one I cancelled displays a “something went wrong” error message.

When relying on computer system to handle your booking and replace people needs to work otherwise customers like me won’t come back.

It amazes me that the absolute basics cannot be achieved by some of these companies.

I will be writing to the hotel now, followed by trading standards if I don’t get a response and will be charging the chain for my time.

This is all unnecessary, but it seems this is what you need to do now-a-days to get attention.

It's impossible to book a room direct you have to register. Activate your account then it states there's an error.
Far easier book with booking.com !
Was far quicker and same peice