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Rated 5 out of 5 stars

Of course the wick has been a life savior to my aunts rest and safety at night. The team behind the product great and reliable also very professional and courteous, thank you again for your service... See more

Company replied

Rated 5 out of 5 stars

Navigating the medical world and insurance on behalf of my grandmother has been exhausting to say the least. Thank goodness for the team at RA Fischer for making our RA Fischer a little bit easier. Je... See more

Company replied

Rated 1 out of 5 stars

Mine have not been in a timely manner. I understand that Medicare is new with this program and am expressing a great deal of patience with this matter. They have to have a paper for permission to... See more

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Rated 5 out of 5 stars

I can remember the countless pairs of shoes that were destroyed by my slippery feet and the countless sheets of paper that either folded onto itself and/or ripped due to my sweaty hands. My RA Fischer... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Medical Equipment Manufacturer
  3. Physiotherapy equipment supplier

Written by the company

RA Fischer Co. is a family-owned medical device company with more than 75 years of history helping patients and caregivers access practical, non-invasive treatment solutions. Our focus is simple: provide trusted products, clear guidance, and real support for conditions that can deeply affect comfort, confidence, and quality of life. Our core products include The Fischer, an FDA-cleared iontophoresis device for treating hyperhidrosis, and The PureWick™ System, a non-invasive at-home solution for managing female urinary incontinence. The Fischer helps treat excessive sweating of the hands, feet, and underarms using tap water and a mild electrical current to temporarily reduce sweat production. Designed for at-home use, The Fischer features non-metal silicon-graphite electrodes, customizable Direct and Pulsed Current settings, an intuitive interface, and configurations for hands, feet, underarms, or all three. RA Fischer Co. also helps patients navigate insurance coverage for The Fischer. Coverage depends on the patient's provider and plan, but our team assists with prescription collection, documentation, benefit verification, and claims support to make the process easier. For urinary incontinence, RA Fischer Co. supports patients using the PureWick™ System, which uses a soft external wick and gentle suction to draw urine away from the body into a sealed canister. For eligible patients, Medicare Part B may cover monthly PureWick™ wick refills, and our team helps with eligibility verification, documentation, and refill coordination. From treatment education to insurance guidance and ongoing product support, RA Fischer Co. is committed to helping patients feel more comfortable, confident, and in control at home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

186 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

I need some advice.

I have been using this machine since April of this year. i use it every 2 or 3 days. Although I have seen a slight improvement, my hands and feet are sweating almost the same as when I first began using it.I watched the you tube videos and I am doing everything correctly as far as set up and use. I have also added baking soda to the water. I want this machine to work so badly. I set it on 13.5 for 20 minutes at MD2. Anything above 13.5 and I experience itching at the waterline. So many people have experienced success with it and I want to also. Please tell my what I am doing wrong. Thank you.

5 August 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hi Judy, don't worry, we'll have your personal Treatment Specialist reach out to answer your questions. It may be an issue with your local water content - known as 'soft water' - but don't worry, we'll help you identify the issue.

Rated 5 out of 5 stars

answered all my questions and provided…

answered all my questions and provided additional application instructions promptly

30 July 2019
Unprompted review
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Reply from RA Fischer Co.

Hi Victoria, thanks for your review! We're always here to help should you have any questions. Also, did you know we have an awesome YouTube channel full of how to's and tutorial videos? Check it out sometime! http://bit.ly/RAFischerYouTube

Rated 5 out of 5 stars

I’ve had the MD-2 device for only about…

I’ve had the MD-2 device for only about 2 weeks and already seeing results! Jason was super helpful in answering all my questions and helping throughout the whole process, thanks Jason!

21 July 2019
Unprompted review
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Reply from RA Fischer Co.

Awesome! So glad to hear it, Nabil. Please let Jason know if you have any more questions. Have a great rest of your week : )

Rated 5 out of 5 stars

The iontophoresis machine has been a…

The iontophoresis machine has been a great solution to my daughter's hyperhydrosis on her hands. It is quite effective. It isn't always the most fun activity (it is uncomfortable), but the results last pretty long, so she only has to use it about every other week, which isn't bad. We are grateful we found a non-medication solution.

18 July 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hi Kera, thanks for your review! If you have any questions about your daughter's treatment, feel free to contact her Treatment Specialist. You want to make sure that the intensity is set to a level that's tolerable, and so you may want to adjust the intensity. Remember, we're always here to help!

Rated 5 out of 5 stars

I did not know I would reach out for…

I did not know I could reach out for help until I saw a YouTube video and the girl mentioned calling the provider of the machine to help. I called and the representative was very helpful. I’ll be starting anew and trying her suggestions!

16 July 2019
Unprompted review
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Reply from RA Fischer Co.

Glad to hear it, Gracie! We have a ton of great tutorial and educational videos on our YouTube channel, which you can find here: http://bit.ly/RAFischerYouTube

Rated 5 out of 5 stars

Does not affect breastmilk supply!

I had to wait to use this machine because I was pregnant... however, after 4 treatments.. first one was at 5 for 30 min.. because it hurt.. and then the second time I slowly bumped it up from 5.5-11.. for 30 min .. and the 3rd and 4th times, I used it on 12.5 for 20 min... my hands have felt so much drier and my husband even commented on how they feel different. I have been doing every other day... Also note that this has not affected my milk supply for breastfeeding purposes. I look forward to continuing with this machine and even using it on my feet.

10 July 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hi Erika, thanks so much for taking the time to share your story! Glad to hear you're seeing results. And so happy to hear that you and your husband still hold hands : ) Hopefully now that they're drier, you'll be doing even more hand holding!

Rated 5 out of 5 stars

Wonderful Product

I've had this condition all of my life and nobody seemed willing to help until my dermatologist recommended RA Fischer to me. After the first week of treatment, I noticed a vast improvement of my condition and I can now go 5 - 6 weeks sweat free!! What a difference this product has made in my life. I would highly recommend this treatment to anyone suffering from hyperhidrosis.

3 July 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Awesome! Thanks for sharing your story with others, Rebecca. A lot of people wrongly thing iontophoresis is too time-consuming, but 5-6 weeks of being sweat free (without side-effects and chemicals in your body) sounds pretty sweet! Thanks again for sharing, and have a great Fourth of July!

Rated 5 out of 5 stars

Erica Garcia

Erica was great with all my multiple questions. We were communicating via email and she responded very quickly. I was so late finally deciding to order after being given a special offer code with my initial question that it was no longer valid, so she was able to create a special code just for me! That was above and beyond. Thanks so much!

2 July 2019
Unprompted review
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Reply from RA Fischer Co.

Thanks for your review, Michelle! Happy to hear Erica was able to guide you through everything. We pride ourselves on our responsiveness! Have a great July 4th long-weekend : )

Rated 5 out of 5 stars

This device is life changing

This device is life changing! I started iontophoresis13 or 14 years ago and never looked back. True, it's a little time consuming and a little uncomfortable but well worth it as it is the only effective method I've found for controlling my hyperhidrosis. And believe me, I've tried all the topical medications. Not effective at all. My first RA Fischer device is still going strong after many, many years. Purchased the newer model and am very pleased with the upgraded features. Great customer service as well!

28 June 2019
Unprompted review
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Reply from RA Fischer Co.

Wow, thanks, Karin! So glad to hear it. We hope the new device lasts you another 13-14 years : )

Rated 3 out of 5 stars

I've been satisfied with my RA Fischer…

I've been satisfied with my RA Fischer Iontophoresis machine. It has helped my palmar and plantar HH significantly. Not completely, but significantly. I do add glycopyrrolate to the water for my treatments and sometimes I find it's not working as well as it used to and I just up the frequency of my treatments. My experience with the RA Fischer company was not as positive, hence my 3 stars. I was trying to get insurance reimbursement for the machine I purchased and they were supposed to submit some forms and I stopped hearing back totally from the person I had been dealing it. Poor customer service.

28 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hi Courtney, sorry to hear about your experience. I've assigned your case to our Senior Treatment Specialist Jessica, and she'll reach out to you with an update as well as all the insurance reimbursement information you'll need.

Rated 5 out of 5 stars

I highly recommend RA Fischer to help alleviate hyperhidrosis!

Wonderful customer service! So far I've seen great results from the Iontophoresis machine I bought. I've been using it on my feet and armpits. My hands no longer sweat because I had ETS surgery but I wish someone had suggested RA Fischer to me so I could have tried this treatment out before having surgery.

I've been able to do yoga without using a towel under my feet for the first time in my life! At first only the bottoms of my feet were getting dry, but Jessica explained to me that adding more water is okay to treat the top and sides of my feet. The sweating under my armpits has lessened--I'm still hoping it'll stop more by using the machine more. It takes time but if you stick with it, progress should happen!

27 June 2019
Unprompted review
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Reply from RA Fischer Co.

Thanks for sharing your experience, Lily! Glad to hear that your personal Treatment Specialist Jessica was able to provide some guidance during your treatment. Congrats on your yoga improvements, too! : )

Rated 5 out of 5 stars

The best purchase! I'll never look back.

I started with my hands on the lowest setting (5ma) and was only able to do 9 minutes. It was extremely uncomfortable and felt a little dizzy afterwards. I think I was not expecting the feeling - as if my hands fell asleep and could not stop tingling. However, I was determined to stick with it. I worked my way up to 30 minutes at 5mA and then I was eventually able to work up to the recommended 15mA and therefore lower the time to 20min. After about 15 sessions at 15mA for 20 min, I was completely dry. I never thought I would see the day. Not even botox got me that dry. I'm still in disbelief actually. I never thought I would feel normal, sweating became my normal. I'm still amazed at the situations I'm in now where normally I would be trying to find an excuse not to touch someone (even a simple high five) and now I can act like a normal human. And by the way, same with my feet. I can actually wear sandals now without sliding all around. And I don't have to change my socks multiple times during the day when I wear shoes. It's amazing!
One thing I suggest that I learnt with trial and error is to go above the water line. In the tray there is a line you have to fill the water to, but I noticed my whole hand and foot wasn't being covered (spots where I sweat) and therefore those areas were not being treated and still sweating. That's when I ignored the water line and went as high as I could. There is no increase in discomfort just more coverage in treatment. I also noticed when I was following the water line for my feet it was hitting my cuticles and the pain was unbearable. They say to put Vaseline on those parts, but I decided to raise the water to where it wouldn't hit the cuticles, and that worked perfectly and gave me more treatment coverage.

All in all, if you are on the fence about this product.. please go for it! It changed my life. I was so depressed before, never being able to find a solution and trying to come to terms with how horrible my quality of life was. I can't believe how long I waited to get the RA Fisher, but it was honestly the best decision I ever made.

25 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Cathy, wow, thank you SO MUCH for taking the time to share your story with everyone. We hear the same thing from so many people: "I never thought I'd find an answer!" Well, we're happy to have helped you find something that finally works. PS - "normal" is boring. We think people with HH are YOUnique : )

Rated 4 out of 5 stars

Long time homemade iontophoresis user finally upgraded

RA Fischer has everything available to make the purchase easy. The unit and accessories are of good quality and well made. I have used a homemade device for a couple of years and wanted the options of the MD-2 for ease of use and have been pleased with the results. For anyone suffering with this condition and have exhausted the alternatives this definitely works. In every sense of the phrase it is life changing to be able to confidently shake with dry hands, work with electronics with less concern of shock, and in general feel more confident in all situations.

The only reason for 4 stars is the price, but it's still worth it.

25 June 2019
Unprompted review
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Reply from RA Fischer Co.

Yay, glad to hear it, Andy! Thanks for taking the time to leave your review. If you have any questions in the future, don't hesitate to reach out to your personal Treatment Specialist!

Rated 5 out of 5 stars

Lifesaver!

This is the only method that has worked for my feet. I have tried Botox, creams, and medication with nothing working. I would highly recommend this device.

25 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Great to hear, Tracy! Thanks for sharing. There are so many options out there, and yet so few that work. Have a great rest of your week! : )

Rated 5 out of 5 stars

This machine has absolutely made such a…

This machine has absolutely made such a great impact on my life! I can’t explain how absolutely grateful I am for RA Fischer and their iontophoresis machine! I no longer have random sweat outbursts and I’m so much happier with life! It makes every day life so much easier for me knowing I don’t have to worry about leaving a pool of sweat from my hands and being able to wear shoes I want to! I can’t thank this machine enough for changing my life!

25 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hey Ashleigh, thanks so much for taking the time to share your experience! We can't tell you how happy we are to hear success stories like this. And as long as you're happy, that's our #1 goal! Hope you have a great (and sweat-free) summer!

Rated 1 out of 5 stars

Said they would help with my insurance…

Said they would help with my insurance reimbursement before I purchased it. After I purchased the device, have not heard back from the person that said they will help me with my insurance reimbursement. Sent them numerous emails and been months still haven’t helped me out. They replied quick when they were trying to sell their product, but never responded to my emails after I purchased.

24 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hi Dar, I'm really sorry to hear that. I would personally like to walk you through our insurance reimbursement process. In fact, we have a PDF guide that I'll also send so that we can review it together. It will outline all of the materials and information you'll need to communicate directly with your insurance company (and have a higher success rate for reimbursement than us as an out-of-network provider). I apologize for the lapse in communication and will notify your personal Treatment Specialist.

Rated 5 out of 5 stars

Thanks, Jessica!!

Jessica was amazing and so is the product. It truly does work wonders. So very grateful!!

24 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hi Michelle, so glad to hear it! We know how frustrating living with hyperhidrosis can be, so when we hear that people finally see the results they deserve, it makes what we do worth it. Thanks for sharing : )

Rated 5 out of 5 stars

Wish I had bought one earlier

Honestly it does sting and you do have to use it often initially but after about 2 weeks your hands should be dry. I did break out with a rash on the bottom of the hands but I'll gladly take that over sweaty hands.

24 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Hi Alonzo, happy to hear that you're seeing positive results! A quick tip: if you have any cracked skin, openings, or wounds on the area you're treating, that may be what's causing the sting. Personally, I've done the treatment, and because I chew my nails, I have to cover my fingertips in Petroleum jelly. Next time you sit down for a session, try covering any cracks or wounds in a Petroleum jelly or similar substance. As for the rash, that may be a sign of over-treating. Talk to your doctor about your maintenance schedule. If you have any more questions, contact your personal Treatment Specialist here at RA Fischer!

Rated 5 out of 5 stars

Device is working great so far

Device is working great so far. It took roughly 2 weeks to begin taking effect. Started with 10 minute treatment at 5v for 2 treatments every two days. Then moved into 10,15 , and finally 20V treatments over the course of two weeks for 20 minutes each day. Tough at first because it irritates your skin. Now I do it at 20V every week, once a week to maintain results with the (high1 setting bumped up by 5v). Was skeptical at first but it works great and the company has been extremely helpful with guidance and working with me and insurance.

17 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

So glad to hear it, Milan! Thanks for your honest review. Iontophoresis is like going to the gym - you've gotta keep at it! But once you start to see results, you wonder how you ever lived without it. Hope you have a great week!

Rated 5 out of 5 stars

Erica provided good responses in a…

Erica provided good responses in a timely manner and regularly checked in to provide incentives for me to order a product I was interested in.

4 June 2019
Unprompted review
RA Fischer Co. logo

Reply from RA Fischer Co.

Glad to hear it, Darren! We hope you enjoy drier results with your iontophoresis device. Please contact Erica if you have any questions, including technical support : )

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