Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aristotle built us a perfect itinerary for our trip. He listened to our preferences for hotels during our trip, such as, how far is it from the train station or wanting a mid-range hotel in the best... See more
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Jayne McLeod was our consultant in helping us plan our trip though Western Canada. We had a truly wonderful vacation and everything proceeded flawlessly. Jayne was very responsive to our several que... See more
Company replied
Thanks to Kelli, I was able to make my clients dream trip a reality. She worked hard to make adjustments and took the time to speak to my client, helping answer questions that I didn't have knowledge... See more
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Company details
Written by the company
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
Contact info
Fleet Street, EC4A 3DQ, London, United States
- www.railbookers.co.uk
4.6
Excellent
737 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Kelli Lindquist
Kelli Lindquist was fantastic! She was very patient with me, understood my requests, and helped to make changes based on my customer's request. Customer service is a big issue with me, and Kelli exceeded my expectations!! Thank you Kelli, for your excellent service!!
1 October 2025
Unprompted review
Reply from Railbookers
Hello Kathleen,
We really appreciate your wonderful feedback! I’m so glad to hear that Kelli took great care of you and made sure your requests were handled perfectly. I’ll be sure to pass your kind words along to her — she’ll be delighted to hear them! Thank you for choosing us and for sharing your experience.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Penny swiftly finds a solution
Penny took time to review my request with compassion, and swiftly actioned a solution, thank you.
3 October 2025
Unprompted review
Reply from Railbookers
Dear Ally,
Thank you for your feedback? We're delighted Penny was able to assist you quickly and with care.
Kind regards,
Tania Ramos
Customer Care Specialist
Kelli is amazing
Kelli is amazing! Made excellent recommendations and is always quick to respond. Put together a wonderful itinerary and the whole process was made easy and fun thanks to her!
2 October 2025
Unprompted review
Reply from Railbookers
Dear Sam,
Thank you so much for your wonderful feedback! We're delighted to hear that Kelli's recommendations and support made your planning experience smooth and enjoyable. We'll be sure to share your kind words with her, and we look forward to helping you with your future plans.
Warm regards,
Tania Ramos
Customer Care Specialist
Seamless Booking
What gave us the best experience of all was dealing with our booker, Sammi. Planning our first vacation with Amtrak, we had absolutely no idea how to start scheduling our route. There was an overwhelming amount of information on the website, but Sammi was able to break it down into bite sized pieces. She was able to answer all our questions patiently and clearly, and made suggestions along the way. We started with a preplanned tour from the website, and she customized it for us, seamlessly, by modifying the number of destinations, accommodations, and scheduling, according to our desires. In addition, she was able to give us the dates that we requested, while working within our budget. It was great to work with her. She was knowledgeable, professional, and never lost her sense of humor when dealing while doing her job. This review cannot express how grateful we were for working with Sammi. Thank you Sammi.
25 September 2025
Unprompted review
Reply from Railbookers
Hello Claire and Teddy,
Thank you so much for the wonderful review! We’re thrilled to hear that Sammi made planning your first Amtrak vacation easy—breaking everything into bite-sized steps, answering your questions clearly, and custom-tailoring the preplanned tour to fit your preferred dates, destinations, accommodations, and budget.
We’ll be sure to share your kind words with Sammi.
Wishing you a fantastic trip and smooth travels ahead!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Kelli provided exceptional service
Kelli was great and provided exceptional service! I needed to book a last minute trip for a client and Kelli helped me find the best rate for them and we got them booked and tickets issued within an hour. 5 stars all around and will definitely work with Railbookers, and Kelli next time!
25 September 2025
Unprompted review
Reply from Railbookers
Dear Tanya,
Thank you so much for your wonderful review, and for choosing to book with Railbookers!
We're truly grateful for your kind words and thrilled to hear that Kelli was able to assist so efficiently. Helping you find the best rate and getting everything booked so quickly is exactly the level of service we aim for.
We’ll be sure to pass along your feedback—she’ll be delighted to hear it. We really appreciate your support and can’t wait to work with you again!
Kind regards,
Tania Ramos
Customer Care Specialist
Hilary Klein was so helpful
Hilary Klein was so helpful, funny and understanding about the app that I needed to download for our upcoming trip. Enjoyed the conversation.
24 September 2025
Unprompted review
Reply from Railbookers
Dear Susan,
Thank you very much for your kind feedback! We are so glad Hilary could assist you with and app and you enjoyed your conversation with her.
Please know that we are here for you if there is anything else you may need.
We wish you a wonderful trip and thank you again for choosing Railbookers.
Kind regards,
Tania Ramos
Customer Care Specialist
Hilary was so excellent in meeting my requests.
Hilary was so excellent in meeting my requests. I really truly appreciate all the efforts she did to assist my clients in fixing up some technical difficulties that got overlooked. She was very thorough and willing to assist in all the things I was needing.
23 September 2025
Unprompted review
Reply from Railbookers
Hello Leah,
Thank you for your feedback! We're so pleased to hear Hilary was able to assist you and your wish such care and attention. Your kind words mean a lot to our team.
We truly value your partnership with Railbookers and look forward to continuing to work together.
Kind regards,
Tania Ramos
Customer Care Specialist
Hilary was amazing today in helping me…
Hilary was amazing today in helping me do some last minute changes to a customer’s itinerary. She was very knowledgeable in her work and was able to assist me with everything I needed to change. She even found a mistake I hadn’t caught previously and saved my customers some money!
23 September 2025
Unprompted review
Reply from Railbookers
Dear Leighanna,
Thank you so much for your kind words and for taking the time to leave this wonderful review.
We're thrilled to hear that Hilary was able to assist you so effectively, especially with those last-minute changes. Her attention to detail and dedication to delivering excellent service truly make a difference.
We're also glad she was able to catch that error and save your customers some money. We'll be sure to pass along your praise to her—it will mean a lot.
Thanks again for your continued trust.
Kind regards,
Tania Ramos
Customer Care Specialist
Alaska: Denali, Kenai Fjords
Our "Alaskan Adventure 50th Anniversary" trip in August, 2025, was beyond belief! Our Railbookers Agent, Kelli L did a fantastic job at listening to our desires and goals, adding some thoughts, while keeping us informed.
Detailed information was supplied, and NO vouchers needed, just go to the check-in desk/counter! All aspects of our 6 night journey was flawless, which made our Alaskan Adventure certainly an awesome experience filled with beautiful memories!
It is my opinion that Railbookers executed all plans and arrangements very skillfully, and joyfully! I would highly recommend them and look forward to our next Railbookers journey!
28 August 2025
Unprompted review
Reply from Railbookers
Dear Nancy,
Thank you so much for your glowing 5-star review! We’re absolutely thrilled to hear that your "Alaskan Adventure 50th Anniversary" trip was everything you hoped for, and more!
We’re especially delighted to know that Kelli L. provided you with excellent service, truly listening to your goals and helping craft a seamless and memorable experience. It’s wonderful to hear that every aspect of your journey was smooth, stress-free, and full of unforgettable moments.
Your kind words mean the world to us, and your recommendation is deeply appreciated. We can’t wait to help you plan your next Railbookers journey!
Warm Regards,
Tania Ramos
Customer Care Specialist
Railbookers offers the BEST in custom tours
Railbookers offers the BEST in personalized rail tours. With them, I am able to customize tours to my clients' travel preferences, destinations, and styles. This includes varying accommodation types, class of rail service, and itineraries. Raymond Howells is my guy that I go to for all my bookings. He provides first rate service and is knowledgeable , professional, and courteous!
17 September 2025
Unprompted review
Reply from Railbookers
Dear Michelle,
Thank you so much for your glowing 5-star review!
We’re delighted to hear that Railbookers continues to be your trusted partner for personalized rail tours. It’s wonderful to know our ability to tailor each journey to your clients' travel preferences, destinations, and styles has made such a positive impact.
We're especially pleased to hear about your experience with Raymond Howells. He’s a valued member of our team, and your recognition of his professionalism, knowledge, and courtesy truly means a lot.
Thank you again for your continued support. We look forward to helping you build many more memorable rail journeys for your clients in the future!
Warm regards,
Tania Ramos
Customer Care Specialist
Due to a strike in Italy
Due to a strike in Italy, our train needed to be modified. I was notified by phone of the new times and just needed to obtain my vouchers. Being the weekend, I called (since I made arrangements through a travel agent) Railbookers for the voucher. She emailed directly to me, waited for verification of receipt and answered all my questions, fast and friendly.
20 September 2025
Unprompted review
Reply from Railbookers
Dear Kirk,
Thank you so much for sharing your experience! We’re glad we could keep you informed and help adjust your plans smoothly despite the strike in Italy. It’s great to hear that our team was able to get your vouchers to you quickly and answer all your questions.
We know travel changes can be stressful, so we’re happy Railbookers could make things easier and more convenient for you. Thanks again for choosing us, and we hope your trip is fantastic!
Warm regards,
Tania Ramos
Customer Care Specialist
Booking a trip on the Rocky Mountaineer…
Booking a trip on the Rocky Mountaineer was a challenge because we had waited til late in the season but Mia ,Danielle and the others who helped us were very helpful. Also they were very quick to get back when we had questions and concerns during the trip. Thanks
14 September 2025
Unprompted review
Reply from Railbookers
Thank you for your thoughtful feedback. Even with the challenge of booking late in the season, we’re pleased our team — especially Mia and Danielle — could provide timely support and make your trip a success. Customer care is at the heart of what we do, and it’s wonderful to know we met your expectations.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
I want to thank Jayne McLeod for her outstanding assistance with rescheduling of my clients tour!
I want to thank Jayne McLeod for her assistance in rescheduling a booking for my client. She did an outstanding job! She listened to the medical situation of my client and the need to reschedule. She took action to reschedule the same rail tour, hotels and extended stay as my client had initially selected. She truly went above and beyond and I am so grateful.
17 September 2025
Unprompted review
Reply from Railbookers
Hello Alice,
We’re very sorry to hear about the circumstances that required a change in travel plans. We’re glad we could assist with this adjustment and ensure the travel plans remain just as you intended. We wish your client a smooth recovery and look forward to welcoming them on their journey.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Sale OK but Followup customer service non-existent.
I booked a round trip from UK through France, and Switzerland to Italy where we were to join the Orient express. Sales person was excellent and very helpful.
When itinerary arrived, I thought something was missing. Sent an email from inside their webpage and was promised a response within 24 hours.
17 days later and not a word despite at least one reminder. Seems that getting the business is well catered for but customer service post sale lets them down badly.
17 September 2025
Unprompted review
Reply from Railbookers
Hello Bill,
Thank you very much for reaching out and for sharing your feedback. First, we want to sincerely apologize for the delay in responding to your enquiry. We recognize that waiting for key travel details can be stressful, and we regret that you’ve had to experience this.
Please be assured that we are reviewing your booking details, and a member of our team will be reaching out to you as soon as possible to provide an update.
We truly appreciate your patience and understanding. We look forward to ensuring your trip is seamless and memorable.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Exceptional Customer Service!!
One of my clients recently requested that I cancel a tour they had booked. After processing the cancellation, they realized it was the wrong tour. Fortunately, Kylie was able to step in and have the tour reinstated without any penalties. Her quick action and support truly saved the day!
15 September 2025
Unprompted review
Reply from Railbookers
We completely understand how easy it is to mix things up when planning travel. The good news is your tour has been reinstated, so the booking is all set. We’re happy we could take care of this so you can look forward to your trip worry-free!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
An Italian Honeymoon
As a Travel Agent working with Railbookers has been very easy, especially when you do your homework so there is a true collaboration. I am certain my clients are getting an experience above and beyond their expectations. Hilary is quite helpful making sure all travel documents are in order for clients, too!
9 September 2025
Unprompted review
Reply from Railbookers
Hello Justine,
Thank you so much for your kind words! We truly value the partnership and it’s wonderful to know your clients are enjoying experiences beyond their expectations. We’re glad Hilary and the team could support you in making the travel process smooth and seamless.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
I love that they're always available…
I love that they're always available and helpful with usually minimal wait time. Even if they don't know the answer to a question immediately, they'll find out!
I've talked to many friendly and knowledgeable agents including Hilary in Customer Support and Shivika.
I will definitely use them again!!
8 September 2025
Unprompted review
Reply from Railbookers
Hello Deborah,
We’re so happy to hear that you had a great experience! Our team, including Hilary and Shivika, always strives to provide helpful and timely support, and it’s wonderful to know that came through. Thanks again for choosing us — we look forward to helping you next time!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Aristotle build us a perfect itinerary…
Aristotle built us a perfect itinerary for our trip. He listened to our preferences for hotels during our trip, such as, how far is it from the train station or wanting a mid-range hotel in the best tourist areas.
We wanted independent, 2 week travel with a plan, Railbookers did not disappoint! Transfers when needed were reliable, hotels were perfect for our needs.
13 July 2025
Unprompted review
Reply from Railbookers
Hello Leilani,
Thank you so much for your kind words! We’re thrilled that Aristotle was able to design the perfect itinerary for your two-week adventure. It’s wonderful to hear that the hotels and transfers matched your preferences and made your trip stress-free. We hope to welcome you on another Railbookers journey soon!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Exceptional Customer Service
Hilary K was very helpful, efficient and super pleasant to speak with. I love planning trips with Railbookers!
2 September 2025
Unprompted review
Reply from Railbookers
Thank you so much for sharing this wonderful feedback! We’re delighted to hear that Hilary made your planning experience enjoyable and efficient. We love partnering with you on your clients’ trips and can’t wait to plan more memorable journeys together.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Railbookers is my Italy partner
I love working with Railbookers when booking Italy for my clients traveling by train! They have helped me with two separate instances when there was an announced strike and rerouted my clients with guaranteed tickets. They help me look like a hero for my clients. My recent situation required an inquiry to move my clients trip to a later train. Hilary K was thorough in searching for additional options and patient while I worked to determine the best scenario for the traveling guests.
2 September 2025
Unprompted review
Reply from Railbookers
Hello Nicole,
We truly appreciate your thoughtful feedback. It’s wonderful to know Hilary was able to provide thorough solutions and ensure your clients’ journey went as smoothly as possible. We’re proud to be your trusted partner in creating memorable train travel experiences and look forward to working together again soon.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
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