Railwayscenics Reviews 

158
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting prompt dispatch, quick turnaround, and helpful advice. Many people appreciate the high quality of products, which are accurately described and perfect for their model railway needs. The website is frequently highlighted for being easy to navigate, informative, and offering a great range of products. However, some customers also noted minor issues with packaging, where it had come apart, though contents were not lost. A few other people also felt that the website login process was frustrating, leading them to seek products elsewhere.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the good quality and accurate... See more

Service

Consumers find service to be positive, consistently reporting excellent and prompt service. Many reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Website

People report positive experiences with the website, finding it excellent, well-laid out, and informative,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have returned to railway modelling after a number of years and found everything I need to wire my new layout at Railwayscenics. Excellent website with a great range of products and lots of useful in... See more

Company replied

Rated 5 out of 5 stars

Railwayscenics is my first place to go for electrical products (I'm not at the scenic stage yet!) and I have had quality products at good prices. I have always had good service, prompt dispatch and we... See more

Company replied

Rated 5 out of 5 stars

what a great company i got fantastic advice and they were happy to keep answering my silly questions as a novice modeller my order was quickly delivered and well packed i well defiantly be u... See more

Company replied

Rated 5 out of 5 stars

Came to the website whilst on the hunt for some wiring for my new layout. Very impressed by the big range of cables and accessories, all of which were in stock at great prices. I'll most certainly be... See more

Company replied


Company details

  1. #28 of 49 best companies in Model shop
  2. #110 of 181 best companies in Hobby shop

Written by the company

Since its beginnings in 2008 as a small online shop selling downloadable files for our own modelling projects, Railwayscenics has grown into a premier specialist supplier for railway modellers and hobbyists. Our journey has been one of continuous evolution, adapting to meet the changing needs of our customers and expanding our product range to include over 3,750 unique items. From essential electrical components to specialized modelling supplies, our selection is sourced from the best UK manufacturers and offered at fair, competitive prices. Our modern, easy-to-navigate website showcases this extensive inventory, reflecting our commitment to quality, customer satisfaction, and excellent service. We understand the needs of dedicated modellers, which is why we prioritize competitive pricing, top-quality products, and prompt delivery for a seamless shopping experience. Why settle for less when you can rely on Railwayscenics? Discover our fantastic range of products designed to meet all your modelling needs and experience the trusted support of a reliable partner in your creative journey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(158)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quality Service

The products were as expected and advertised, with them received in good time. I've used RS before and will continue to do so

6 October 2024
Railwayscenics logo

Reply from Railwayscenics

Hi Simon

It is always a pleasure to be of service, thank you for sharing your review. May be next time a 5 star review.

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Reliable compan

Excellent service and really good selection of railway equipment

6 October 2024
Railwayscenics logo

Reply from Railwayscenics

Hi Quentin,

It is always a pleasure to be of service, thank you for sharing your review.

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Very quick service

Very quick service

6 October 2024
Railwayscenics logo

Reply from Railwayscenics

Hi,

Thank you for sharing your review.

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Items ordered were all in stock

Items ordered were all in stock. Excellent quality, great service too.

6 October 2024
Railwayscenics logo

Reply from Railwayscenics

Hi Steve,

It is always a pleasure to be of service, thank you for taking the time to share your review.

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Good value…..

4 September 2024
Railwayscenics logo

Reply from Railwayscenics

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Good service

Good range, fast and good service. Recommended!

4 September 2024
Railwayscenics logo

Reply from Railwayscenics

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

A great all round experience.

A great all round experience.
Their website is easy to use and navigate which makes it better than many other sites. They have a huge number of items in stock and a number of some very useful 'Help Pages'.
I have used them in the past and will use them again.

4 September 2024
Railwayscenics logo

Reply from Railwayscenics

Ian,

Thank you so much for taking the time to leave us this wonderful 5-star review on Trustpilot! We are thrilled to hear about your positive experience with our service.

Thanks for choosing Railwayscenics, we appreciate your support and look forward to dealing you again in the future.

Best regards,

Railwayscenics

Rated 5 out of 5 stars

Brilliant shop very helpful

Brilliant shop very helpful

4 September 2024
Railwayscenics logo

Reply from Railwayscenics

Ron

Thank you for sharing your review, its appreciated

Best wishes
Railwayscenics

Rated 5 out of 5 stars

No complaints at all

No complaints at all. Very happy with the service I received.

4 September 2024
Railwayscenics logo

Reply from Railwayscenics

Pete,

Thanks for sharing your review, it really is appreciated

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Easy to order

Easy to order, and arrived promptly in good condition

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

James,

Thank you so much for taking the time to share your review.

Railwayscenics

Rated 5 out of 5 stars

All round excellent company supporting railway modellers

Small company run by Steve with the help of daughter, Gabby. Sells all sorts of accessories to do with model railways, from electrical, baseboards, tools, to name just a few. Detailed instructions and information on the product and sells individual items, so you only buy what you need. Have used them for several years now and have always been happy with the service they offer. If you register, you get a newsletter on Saturday morning, which always makes interesting reading.

23 July 2024
Railwayscenics logo

Reply from Railwayscenics

Hi Ian,

Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that you had such a positive experience with our service.

Your feedback is incredibly valuable to us, and it's truly rewarding to know that we've met your expectations. We work hard to ensure that every customer has a great experience, and your kind words motivate us to keep delivering excellent service.

Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future!

Best regards,

Railwayscenics

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Quick delivery and communication.
Excellent choice of accessories .
One of my go to suppliers for quality items

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

Hi,

Thank you so much for taking the time to leave us this wonderful 5-star review on Trustpilot! We are thrilled to hear about your positive experience with our service. We appreciate your support and look forward to dealing you again in the future.

Best regards,

Railwayscenics

Rated 5 out of 5 stars

Easy, fast, reliable supplier

Easy ordering, good comms throughout the purchasing process, fast delivery.

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

Duncan,

Thank you so much for taking the time to leave us a fantastic 5-star review! We are delighted to hear that you had such a positive experience with our service.

Best regards,

Railwayscenics

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