Railwayscenics Reviews 

159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, which are often described as high quality and perfectly suited for model railway projects. The website is frequently highlighted for being easy to navigate, informative, and offering a great range of items. People appreciate the exceptional service, noting the team's helpfulness and prompt communication. Orders are consistently dispatched quickly, arriving well-packed and on time, making the overall purchasing process smooth and efficient. Many customers express high satisfaction and a strong intention to return for future needs, highlighting the reliable delivery and comprehensive support.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the good quality and accurate... See more

Service

Consumers find service to be positive, consistently reporting excellent and prompt service. Many reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Website

People report positive experiences with the website, finding it excellent, well-laid out, and informative,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have returned to railway modelling after a number of years and found everything I need to wire my new layout at Railwayscenics. Excellent website with a great range of products and lots of useful in... See more

Company replied

Rated 5 out of 5 stars

Railwayscenics is my first place to go for electrical products (I'm not at the scenic stage yet!) and I have had quality products at good prices. I have always had good service, prompt dispatch and we... See more

Company replied

Rated 5 out of 5 stars

what a great company i got fantastic advice and they were happy to keep answering my silly questions as a novice modeller my order was quickly delivered and well packed i well defiantly be u... See more

Company replied

Rated 5 out of 5 stars

Came to the website whilst on the hunt for some wiring for my new layout. Very impressed by the big range of cables and accessories, all of which were in stock at great prices. I'll most certainly be... See more

Company replied


Company details

  1. #28 of 49 best companies in Model shop
  2. #109 of 181 best companies in Hobby shop

Written by the company

Since its beginnings in 2008 as a small online shop selling downloadable files for our own modelling projects, Railwayscenics has grown into a premier specialist supplier for railway modellers and hobbyists. Our journey has been one of continuous evolution, adapting to meet the changing needs of our customers and expanding our product range to include over 3,750 unique items. From essential electrical components to specialized modelling supplies, our selection is sourced from the best UK manufacturers and offered at fair, competitive prices. Our modern, easy-to-navigate website showcases this extensive inventory, reflecting our commitment to quality, customer satisfaction, and excellent service. We understand the needs of dedicated modellers, which is why we prioritize competitive pricing, top-quality products, and prompt delivery for a seamless shopping experience. Why settle for less when you can rely on Railwayscenics? Discover our fantastic range of products designed to meet all your modelling needs and experience the trusted support of a reliable partner in your creative journey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(159)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy, fast, reliable supplier

Easy ordering, good comms throughout the purchasing process, fast delivery.

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

Duncan,

Thank you so much for taking the time to leave us a fantastic 5-star review! We are delighted to hear that you had such a positive experience with our service.

Best regards,

Railwayscenics

Rated 5 out of 5 stars

A great supplier


A great supplier, a good product and a good price.

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

Ian,

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

No problem at all

No problem at all. Goods easy to order and quick to arrive. Excellent service - thank you.

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

Hi Mike,

Your feedback is incredibly valuable to us, and it's truly rewarding to know that we've met your expectations. We work hard to ensure that every customer has a great experience, and your kind words motivate us to keep delivering excellent service.

Best regards,

Railwayscenics

Rated 5 out of 5 stars

Service was very prompt and they…

Service was very prompt and they noticed there was a cheaper way of supplying the wire I needed. They sent the cheaper version and reimbursed the difference. Very impressed.

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

Martin,

Thank you so much for taking the time to leave us this wonderful 5-star review on Trustpilot! We are thrilled to hear about your positive experience with our service.

Once again, thank you for choosing Railwayscenics and for sharing your positive experience with the Trustpilot community. We appreciate your support and look forward to dealing you again in the future.

Best regards,

Railwayscenics

Rated 5 out of 5 stars

Good products

Good products. Website and ordering easy.

7 August 2024
Railwayscenics logo

Reply from Railwayscenics

Richard,

Many thanks for sharing your review, it really is appreciated.

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Great quality

Great quality, great service.

24 July 2024
Railwayscenics logo

Reply from Railwayscenics

Hi Nick,

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

perfect business, capable and reliable

perfect combination of a straightforward website, excellent product range, good prices and speedy delivery.

nice dealing with a company that actually knows what they are doing

24 July 2024
Railwayscenics logo

Reply from Railwayscenics

Hi,

Thank you so much for taking the time to leave us this wonderful 5-star review on Trustpilot! We are thrilled to hear about your positive experience with our service.

Best regards,

Railwayscenics

Rated 5 out of 5 stars

Happy modeller

Good products, good value and fast delivery at very reasonable cost. Happy modeller!

24 July 2024
Railwayscenics logo

Reply from Railwayscenics

Hi Stuart,

Thank you for sharing your review, its appreciated

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Always use Railwayscenics for all my…

Always use Railwayscenics for all my model railway electrical items. Stephen is always very helpful & informative. The website is easy to use, to place orders, check stock & find useful how-to guides. Orders are also delivered promptly too,

24 July 2024
Railwayscenics logo

Reply from Railwayscenics

David,

Thank you so much for taking the time to leave us this 5-star review. We are thrilled to hear about your positive experience with our service.

Thank you for choosing Railwayscenics. We appreciate your support and look forward to dealing you again in the future.

Best regards,

Railwayscenics

Rated 5 out of 5 stars

A superb item not expensive

Have today received industrial Ngauge backscene excellent value for money well done Stephen

22 July 2024
Unprompted review
Railwayscenics logo

Reply from Railwayscenics

Hi Eddie,

It is always a pleasure to be of service, thank you for sharing your review.

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Good Products

Good Products. Well pleased. Good range & helpful website

6 July 2024
Railwayscenics logo

Reply from Railwayscenics

Hi,

It is always a pleasure to be of service, thank you for sharing your review.

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Have never experienced any problems…

Have never experienced any problems using this company, goods have usually arrived on time, if not actually even earlier than expected.

27 June 2024
Unprompted review
Railwayscenics logo

Reply from Railwayscenics

Hi John,

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Very good service.

Such a friendly comfortable way to part with your money! Excellent service, you feel as if you are their only customer and special, proper old fashioned service. Well done.

14 June 2024
Unprompted review
Railwayscenics logo

Reply from Railwayscenics

Hi,

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Fascinating

Fascinating to hear how the business copes with every day issues. Having run a domestic cleaning business for over 30 years seems similar business problems still exist.
I however did not have the internet to heavily contend with.

25 May 2024
Unprompted review
Railwayscenics logo

Reply from Railwayscenics

Hi Trevor,

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

The go-to one-stop shop for railway modelling

I have only just discovered Railwayscenics while planning a compact OO9 layout. I was immediately struck by the range of items carried. Not necessarily wide but deep, intelligently chosen and near perfect for the modeller. For example, all those electrical bits and bobs that I usually ended up sourcing from different vendors I can now get from Railwayscenics. Plus I don’t have to buy packs of 1,000,000 to get competitive prices. My first order quickly followed and arrived well packed, within a couple of days. Railwayscenics has instantly become my go-to first stop whenever I am looking for something.

10 May 2024
Unprompted review
Railwayscenics logo

Reply from Railwayscenics

Roy,

Thank you so much for taking the time to leave us a fantastic 5-star review! We' are delighted to hear that you had such a positive experience with our service.

Your feedback is incredibly valuable to us, and it's truly rewarding to know that we've met your expectations. We work hard to ensure that every customer has a great experience, and your kind words motivate us to keep delivering excellent service.

Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future!

Best regards,

Railwayscenics

Rated 1 out of 5 stars

Extremely poor customer service

Extremely poor customer service. I went to purchase 2 roof textured sheet both different types for download and I accidentally made a mistake by ordering 2 of the same one. They could clearly see that I made the mistake. These are downloadable products where you can download as many times as you want so why should I purchase 2 of the same. This error instead of costing me £1.99 per each download of which I only got one has now cost me £3.98. their quality of prints are also extremely poor. They also told me that they are not going to resend the other download as it was my mistake. If there was an option for zero star you would have got it. Fact. All my modelling groups have now been informed. I use another company which also do download products so when you purchase a download product this means that you can obviously download as many times as you want. My mistake was your poor quality website and unfortunately I accidentally downloaded the same product twice and your sales team took advantage of my mistake knowing too well of what I did yet you still took payment. Ps, the quality of your merchandise is atrocious

18 April 2024
Unprompted review
Railwayscenics logo

Reply from Railwayscenics

Gary
Thanks for posting your 1 star review.

It does show that we are not all perfect, which I accept. At the end of the day it was your mistake. You chose to ignore any warnings on the website and are holding us responsible which is fair enough. At the end of the day you got exactly what you ordered, and still it is wrong.

Best regards,

Railwayscenics

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