Raising Cane's Reviews 

184
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were unhappy with their experience overall. Many customers found the food quality disappointing, frequently describing the chicken as bland, lacking seasoning, or having small portions. Fries were often reported as old, undercooked, or not hot, and other items like coleslaw or bread were also criticized for being plain or poor quality. People also noted issues with staff, mentioning rude or distracted employees and managers who were unhelpful when problems arose. Furthermore, several consumers received incorrect or incomplete orders, with missing items like chicken fingers, bread, or coleslaw. However, some customers also noted positive aspects of the food, with some describing the chicken as delicious or flavorful, and many praising the sauce.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising the chicken, sauce, and bread, describing it as... See more

Quality

Reviewers mention negative feedback about quality, with many expressing disappointment regarding the taste... See more

Staff

Clients share negative opinions on staff, with many reviewers expressing dissatisfaction with employee... See more

Location

Customers had ambiguous experiences with location, with some visiting new locations for the first time and... See more

Order

People report ambiguous experiences with their orders, with some customers expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Completely underwhelming chicken. Lacked basic seasoning. One word to describe would be bland. Lackluster fries. Something you can get in the frozen section of the market. Poor excuse for "texas toast... See more

Rated 2 out of 5 stars

Every time I order something from Cane's on St. Charles Rock Road, in Bridgeton MO, it never fails. The fries are old and the chicken taste like it is cooked in old grease. I try to give them a chanc... See more

Rated 2 out of 5 stars

Took my son for his birthday, he hyped it up and sadly it was disappointing. The coleslaw was tart, the chicken was soggy. Just not what I was excepting. My son was even disappointed which made it wor... See more

Rated 2 out of 5 stars

Used to be good. Last two times the fries undercooked the chicken strips are small. Just not worth the money anymore. Today the girl at the counter wouldn't stop touching her face and then the food... See more


Company details

  1. Restaurant
  2. Food products supplier

Information provided by various external sources

Founded in 1996 in Baton Rouge, Louisiana, Because Raising Cane’s focuses on only one thing – chicken fingers – we are able to do it better than anyone else. It’s what we call ONE LOVE. Todd Graves, the founder of Raising Cane’s, path to success wa...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

184 reviews

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No history of asking for reviews

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2.5

All reviews

(184)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Raising Canes...What a disappointment

What a disappointment. Wanted to try them as one had recently opened up a few months ago near me. I entered and experienced a short wait. The male employee was not very friendly or professional. Having never had RC before I'd asked him a few questions and he seemed put out and not helpful. When I received my order and started trying everything I was surprised and not in a good way. The tenders were bland and had a flour taste to them. I tasted no seasoning whatsoever. The coleslaw was just the worst I think I'd ever had. Toast wasnt anything special but okay. The one good thing was their fries I liked them. Oh and I thought the RC sauce was not good at all.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

I wasted in the line For 20 minutes for…

I wasted in the line For 20 minutes for someone to take my order. They are all fraternizing . We are here to work not meet friends. I understand they are busy but the atmosphere and customer service is unprofessional and unproductive. The food is not work it. I actually was getting food for my daughter.

11 October 2024
Unprompted review
Rated 4 out of 5 stars

Canes is my favorite

I recently tried Cane’s in Ohio for the first time, and I was impressed! The chicken was incredibly juicy and tender, and while it’s not the cheapest option, the price feels reasonable for the quality. I highly recommend the 20 Tender Combo, which comes wrapped in aluminum foil to keep it fresh. Just be sure to enjoy it quickly for the best taste! My only complaint is that Cane’s isn’t available in my state—hope that changes soon!

6 September 2024
Unprompted review
Rated 2 out of 5 stars

had not been there in a while but LOVE…

had not been there in a while but LOVE the franchise. it seems the food quality has really gone downhill. chicken strips are 1/2 their old size and lrg combo barely contained a small fry. i guess bidenomics has hit them. service was polite and prompt as usual though. when i lived down south i was a regular but just like most places in Como, food is subpar.

12 August 2024
Unprompted review
Rated 2 out of 5 stars

Good service, bad food.

The customer service was really nice. They were hard workers and were going pretty quick. The food however was not amazing. I order the sandwich and I got slightly rotten lettuce, three chicken tenders doused in their sauce(which isn’t the most amazing sauce), and some soggy buns. Please don’t support them until they update the quality.

9 August 2024
Unprompted review
Rated 1 out of 5 stars

Don't Bother KFC is Much better

Chicken - no flavor - warm, not hot
Fries - barely warm, limp, no flavor
Garlic bread - cold, only toasted 1 side, garlic????
Coleslaw - tiny cup, tasted good

23 June 2024
Unprompted review
Rated 5 out of 5 stars

My wife and Myself and grandkids love…

My wife and myself and grandkids love Canes. Chicken is normally always fresh and love the smaller crinkle cut fries. My only complaint are what sauces are offered. Honey mustard and Canes sauce. How about Ranch and a Buffalo please. I always have to bring my own sauce.

11 June 2024
Unprompted review
Rated 1 out of 5 stars

I was at an open job interview in the…

I was at an open job interview in the Allentown Pennsylvania, location where they were offering people positions. I have over 10+ years of the food, service, waitressing and cashier industry. The guy with the tattoos all over his arms, actually had the nerve to say to me, how are you gonna feel? Are you gonna be OK with working with all young teenagers? I’m 50 years old if that’s not age discrimination I don’t know what is. I reported him to corporate and I’ve reported him to EEOC.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Cane’s has the very very worst customer…

Cane’s has the very very worst customer service all over but especially grand parkway and 99 Richmond Texas, these employees seriously need coaching on how to treat customers that’s paying your check. It is a disgrace how these young people carry themselves be careful because whatsoever a man soweth that he will reap. You should get another job working behind the scenes, nobody wants to see your sour face spending their hard earned money get it together canes or close your doors

13 June 2024
Unprompted review
Rated 2 out of 5 stars

Yikes!

The food was awsome! The customer service at the drive thru was HORRIBLE! I mean the girl at the window? WOW! Our order had been taken at the speaker, said hi to her, she angrily mumbled. Said please and thank you to her…. Got a huff and an under breath comment. Won’t go back to this one
Location: 7585 N Academy Colorado Springs Colorado 5/28/24. 2:40 pm or so.

28 May 2024
Unprompted review
Rated 1 out of 5 stars

this was the most overrated place ever

this was the most overrated place ever. the chicken was so dry and mid like it’s so not worth the price like girl i can get it for way cheaper at kfc. don’t even get me started on the flipping sauce cuz what the actual hell is that it’s js ketchup and mayo why did everyone make such a big deal out of this it’s literally plane food i bet i could find better food in the dumpster i wld give 0 stars but i can’t do that it literally sucks bye don’t go ther

13 April 2024
Unprompted review
Rated 1 out of 5 stars

✊🏿 bad food

It was horrible, my black expectations did not meet with the fried chicken first of all it was raw and there chiken nuggets were soggier than my grandpas ball sack.

13 February 2024
Unprompted review
Rated 2 out of 5 stars

Food was extremely salty & greasy

Food was extremely salty - five times what should be normal: chicken, fries, sauce. Fries were underdone. I took home most of the food because it was inedible. I placed the fried food on absorbent paper towels in the container in the refrigerator, as it apparently had not been drained.

The next day, I rinsed leftover chicken & fries thoroughly under a spray of water, reheated it all. The chicken & fries were greatly improved. Texas toast was grilled only on one side, pillowy soft but tasting greasy & bland. It benefited from being regrilled on both sides. Cole slaw was bland and needed seasoning: a bit of cider vinegar, a pinch of pepper & a sprinkle of paprika helped immensely. The lemonade was watery and too sweet - no tang of lemon discernable. Squeezing a lemon into it at home improved that.

Service was predominantly excellent with everyone smiling, welcoming us but cleaning excessively. They would reclean a window or table that had just been cleaned by another worker, untouched by a customer in between, for example. Six or seven workers intrusively stopped by the table to inquire how everything was, and our response each time was that the food was extremely salty and greasy so as to be inedible. Each comment was met with a smile and a " Thanks for coming in." No one said he or she would mention it to management, nor did anyone offer to try to rectify the poor food, probably because they have been taught to oversalt everything and undercook the fries. There would be no way for them to improve it.

The atmosphere was chaotic. Sound levels were deafening with very loud music booming and employees shouting. It was headache-inducing and impossible to converse.

I imagine that children will like this chicken, but only as an occasional treat. The grease and salt levels are not conducive to good digestion.

I considered ordering a sandwich, but I decided that 3 chicken strips on a bun would be difficult to eat without the chicken falling out. The sandwich comes only with a piece of lettuce and the sauce that is probably ketchup mixed with mayonnaise and oversalted and too generously peppered. The only other condiment offered is ketchup. I would prefer a mustard such as honey mustard along with lettuce and tomato and dill pickle on a chicken sandwich.

The menu is simplistic to attract kids who, for some reason, seem to eat a lot of chicken nuggets or strips. I think parents would have to deal with a lot of upset stomachs after permitting their children to consume this food.

12 February 2024
Unprompted review

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