This is a complicated one, I ordered a few things from Rajapack, mostly stationary but also some plastic storage crates. Everything arrived quickly but the lids of 3 of the crates had been damaged in... See more
Company replied
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See what reviewers are saying
Prompt delivery and very happy with the packs. Although product assembly is not particularly difficult, some instructions in the package would have saved me some head-scratching!
Company replied
First time user, website easy to use, items ordered were also on special offer. My boxes were quickly delivered and came well packaged. Boxes arrived flat packed, and were easy to assemble. The box... See more
Company replied
These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... See more
Company replied
Company details
Written by the company
RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!
Contact info
DC10, Unit 1 Salford Road, MK43 0AR, Ridgmont, United Kingdom
- 0800 542 44 28
- sales@rajapack.co.uk
- www.rajapack.co.uk
4.2
Great
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Great products at affordable price and great customer service too.
Products as per description and pictures.
25 July 2024
the wrong parcel was delivered
the wrong parcel was delivered. After calling up to complain and report I had someone else's parcel, my one took forever to arrive.
24 July 2024
Reply from RAJAPACK UK
Thank you for taking the time to share your comments on your recent order.
I am genuinely sorry for the service you have received and the protracted delay in delivering the correct items. Although timed deliveries outside of an AM/PM split are not standard, I can confirm we passed through your requests. Unfortunately, we cannot influence the route requirements to ensure they were delivered as preferred, resulting in the failures and delays you experienced
I have been unable to locate any additional entries on your account, so I trust your order meets your criteria. However, please feel free to contact us if you need further help.
I have also sent you an email to discuss this further. I appreciate your loyalty over the years and would love to get this right with your next order.
In the meantime, please feel free to contact us if you wish to discuss this further or require any help on anything else.
Kind regards,
Chantel S
Customer Services Team Leader
Excellent customer service by Kiran…
Excellent customer service by Kiran Bougan, who was really helpful with my request and talked me through the best product to purchase. Would highly recommend
29 July 2024
Unprompted review
Kiran was really helpful with my order…
Kiran was really helpful with my order placed today.
29 July 2024
Unprompted review
Reordered the natural tissue paper for…
Reordered the natural tissue paper for my store and it is a completely different colour and nothing like the last tissue paper I ordered in the same colour.
15 July 2024
Reply from RAJAPACK UK
Thank you for contacting us regarding your recent order.
I am sorry to hear it has not met your expectations. I tried to call and have sent you an email as I would like the opportunity to investigate and establish the reason for this.
Please respond to my email or call me with the details in the footer at your earliest convenience so I may assist you further.
Kind regards
Chantel S
Customer Services Team Leader
Great service all round!
The sales staff are always very helpful and Kiran yesterday was no exception - friendly, professional and answered the phone within a couple of rings. Then, nice and early this morning the order arrived... great service all round!
24 July 2024
Unprompted review
Quick efficient service
14 July 2024
Great service
It was very easy to find what I needed on the website, and the items were delivered the next day with regular messages regarding their tracking
2 July 2024
Great Service
I had an issue with a defective roll of Air Pillows. Tihana Podoljak acted quickly to sort out this issue for me. Great customer service. Very pleased with the outcome.
19 July 2024
Unprompted review
Reply from RAJAPACK UK
Thank you for taking the time to share your feedback.
I appreciate you bringing this to our attention last week. An error on the website can occasionally occur, but because you took the time to contact us, we have been able to correct the pack quantity error displayed on this product, avoiding any further miscommunication. So, thank you again for taking the time to bring this to our attention.
I know clarity was also required regarding our pricing structure. Most of our customers benefit from a bulk purchase pricing format, which assists in calculating the best value when products are priced per unit/box rather than per pack.
Some of our products are priced and sold per pack, but most are priced per box/unit within a pack; the minimum order quantity displayed is the pack size. To help, our products are advertised with the relevant pricing structure in bold writing.
I am sorry that the pricing did not meet your criteria on this occasion, and I hope that our assistance in supporting your request to resolve the matter was acceptable.
Should you wish to discuss this further, please feel free to contact us.
Kind regards,
Chantel. S
Customer Services Team Leader
I just had one cardboard box that had a…
I just had one cardboard box that had a little hit in it but other than that perfect !
8 July 2024
Super customer service
Super customer service – really couldn't ask for more. Thanks again Beckie at Raja.
16 July 2024
Unprompted review
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