Ralph Lauren Reviews 

Horrendous! Cannot believe this is supposed to be a premium brand. Couldn’t arrange a return with them for no apparent reason whatsoever- UPS only recognised US addresses not UK?? Customer service is awful to the point laughable. Really shocked by this company overall. Btw the product I bought was on par with a certain Irish company that everyone loves for PJ’s and fluffy socks beginning with a P!

Atrocious! Premium brand? Laughable. Their customer service is terrible to the point all I can say is just do not bother. Avoid at all costs online and tbh, boycott the company altogether. Complacency will get the better of them eventually.

Went into Ralph Lauren Gunwharf Quays today.
What a pleasant experience.
A special shout out to your lovely assistant Freddie!
What an extremely helpful, knowledgeable and professional young man.
A definite asset to your Company.
10/10.

Beware of deceiving pricing at Ralph Lauren Bluffton. Same shirt with three different prices. Extremely RUDE management from top down, including manager Tiffany and worse yet general manager, Kat. So many other places in Bluffton to shop deserving of a loyal customer. Ralph Lauren has a lot to learn. Loyalty is earned and in my opinion Ralph Lauren has missed the mark miserably.

Purchased a jumper for my son for Christmas and they state you are eligible for a free gift box and so I selected this at check out. Today my parcel has arrived with no gift box and so I rang their customer service dept to be told they do not send boxes out on there own even when they have made a mistake. It even shows on my invoice. This is an utter scam On Ralph Laurens part and they should not be able to cheat customers like this. I did not know how bad they were until I have just read some of the reviews. This type of scamming should not be allowed as this is totally a mis-representation on their part. If you do not have the gift boxes do not advertise this promotion as this is false advertising

My recent experience at Polo Ralph Lauren CrossIron has left me absolutely shocked.

Some of the sales staff there are outrageously bold — making personal attacks toward customers and even snatching clothing straight out of a customer’s hands.
Yes, you read that correctly — they literally grab items out of your hands.

What makes it even worse is that I have filed multiple complaints, yet nothing has been addressed. No follow-up. No accountability.

This is far beyond “poor service.” It’s unacceptable behavior that makes customers feel unsafe and disrespected.

For an international brand, failing to uphold even the most basic standards of professionalism and customer respect is truly disappointing.
I sincerely hope the company takes this seriously instead of continuing to ignore it.

Recently I had an issue with something I had bought so I emailed the website email and was surprised to have a response almost straight away on the weekend. I have been very pleasantly surprised at how responsive the customer service team have been and how they resolved my issue. A huge thank you to Akeela in customer support and Rachel at Bicester for dealing with my issue and following up at each stage. ☺️

Poor service at every point - requested my order to go to a locker for me to pick up and the code they sent on the email doesn’t work. Spoke to 3 different on their support team, all of which told me different things (one even said I should have two codes which the email from Ralph Lauren never mentioned?! And another told me they recommend not using Q lockers!!!!) and none were able to actually assist me get the clothes from the locker. UPS and Ralph Lauren a truly terrible combination when it comes to customer service.

Keep sending the incorrect sizes every time I order. The first order I selected a UK 5 and 5.5 online and received a 6 and 6.5 in UK size. Had to return and wait for a refund before ordering again. Next order arrives and instead of receiving a UK 5.5 in both trainers received a UK 6 and 6.5. It seems whenever is packing them keeps sending one size up. Maybe getting confused between UK and US sizes. They need to urgently review their internal processes. I will not bother ordering trainers online again and waste my time.

I rarely leave reviews, but this experience was so frustrating that I feel other customers should be aware.
I placed an order on September 30th as a birthday gift for my boyfriend. After requesting an exchange on October 13th, the parcel was sent who-knows-where, got lost, and I only received my refund today — November 3rd.
It’s been over a month of waiting, confusion, and disappointment. Am I really expected to reorder now and hope it might finally arrive correctly by Christmas?
After all this, not even a small gesture of goodwill was offered. I truly expected better from Ralph Lauren.

I am writing to file a formal complaint regarding an experience at the Polo Ralph Lauren Factory Store in Barstow on 6 oct2025

While most staff were professional and kind, I had an unfortunate experience with a staff member named Dian.After purchasing an item, I noticed the security tag was not removed.When I pointed this out, Dian simply offered me a shopping bag and dismissed the concern. This made me feel extremely uncomfortable, as leaving the store with a tagged item could easily make me appear as though I were stealing.

It’s honestly hard to find the words after discovering that RL is producing children’s shoes in China using fake leather (PU / polyurethane or fake leather).

I’ve been a loyal customer for years, buying for my entire family, always believing in the brand’s quality and reputation. But when I ordered shoes for my daughter and saw how poorly they were made, I checked the label:“Made in China” and “PU upper.”
I was speechless.

This is completely unacceptable. Charging luxury prices for cheap, synthetic materials, that can harm children! feels like a scam and a betrayal of loyal customers.

Shame on you, Ralph Lauren!

They are overpriced compared to Banana Republic which carried the same quality and besides they pay their workers low wages. I am never buying from them again.

Unless you have nothing else to do with your money and your time, don’t.
I have two ballerinas from them and I decided to order the same make, same size on black. Delivery supposed to come on Wednesday. On Tuesday morning I get a notification that delivery will happen that day - I am not at home that day, I went on the tracking link, don’t see anything to save a safe spot or ask for a different delivery day(I looked for the same on Monday as Thursday would have been much better for me to be at home and had the same result). UPS doesn’t find me home of course and decides to take the parcel to one of the drop off points more than 30 mins away (so 1 hr wasted to pick up the shoes). I get the shoes, I come home, try them on, they look 0.8-1cm longer than the other pairs I have in the same size. I decided i will return them, I find the option to, I select post office - I get the return label for UPS! There is no UPS drop off point near by!!!!! I ended up wasting another hour looking for a place to drop them (currently on my way to a 4th supposed location as Google is not accurate either)! I am going menta having wasted so much time and more than £100 for the “experience”. Outrageous seems too kind

Had an AMAZING expefience at Bond Street - wish more brands were like this

Oh my goodness what a nightmare with this company ordering online! I ordered two pairs of shoes size 6 and 6.5. They were too big so I returned them the same day they were delivered. They refunded me for the 6.5 shoe but said that the warehouse received a size 7 shoe back in the size 6 box…(which why I now realise they felt too big). However because of their error they are refusing to refund me the £149 for the shoes. Repeated phone calls with no joy..their warehouse error sending the wrong item has cost me £149. This is fraud /theft on their part. Beware and do not order online. I will never ever buy from them again.

I bought two sweatshirts and i lliked them at first. Accourding to the care instruction, they were machine wachable. I washed them. after a couple of months of wearing them, they made a hole every where. I contacted the company and they asked me to provide bar code when they see that i have bought them online from their website and all my details inclduing the image of the items. disgraceful.

I returned an item to Ralph Lauren in accordance with their return policy. The parcel was delivered and signed for, but my refund has still not been processed.

I contacted customer service multiple times and provided proof of delivery, yet I keep receiving vague responses and no resolution. It has now been more than two weeks since confirmed delivery, which is well beyond the normal processing time for returns.

This is unacceptable service for a premium brand. Customers should not have to chase their own refunds when there is clear proof that the company received the return.

Ralph Lauren needs to take accountability for their returns process and ensure that customers are refunded promptly once an item is delivered.

I never received my order even after more than a month. For some reason I fail to comprehend Ralph Lauren uses absolutely worst delivery service in Europe (UPS) which always fails to deliver, or even call when they attempt to deliver.

Customer service is probably based somewhere in India and it's completely useless. Everyone promises they will escalate and get back, which never happens. The phone number is useless as well, they said they will start investigation which takes 10 days. In the meantime my order was sent back.

Never order anything with Ralph Lauren because you will probably never receive it anyway

I returned the item after a year they are saying they received damaged product,