Ralph Lauren Reviews 

Am absolutely disgusted with Ralph Lauren’s attitude towards me as a loyal customer for 25 years+.
Will never ever ever ever give them another penny.
I usually shop at their outlets but what I wanted they didn’t have the colour in the outlet so I ordered a pair of green cargo joggers for £160 from their website and apparently UPS delivered them to my address and left them on the doorstep which is just stupid to do anyway with an item of such value, UPS sent me an email stating they were left there and also a photo but when I got home from work many hours later the package wasn’t there?!?!? UPS apparently try delivery 3 times & then leave parcel with a local collection shop but not on this occasion it seemed… hmmm!
I contacted Ralph Lauren & was promised an email or phone call back by the end of the day but received neither, phoned a couple of days later and was told the same thing and received nothing again. Phoned again & explained my situation and the person sounded like they cared & was going to get back to me 100% with a solution by the end of the day but you guessed it- Nothing once again.
Woke up the next morning with an email from Renise who is a “Customer Service Specialist” apparently saying - “ Based on this confirmation of delivery, we consider the matter closed and we are currently unable to process refunds for items reported as missing, particularly the Missing Items from your order.”

Phoned them again and just got told they can’t do anything because the item has been marked as delivered even though UPS have clearly admitted leaving the parcel outside the property.

Opened up a PayPal case & waited to escalate the case to a claim and supplied them with all the current information and have waited for the amount of time they said to give Ralph Lauren a chance to reply and you guessed it - Nothing from them once again!! But I’ve just got a deserved full refund thanks to PayPal, so glad I paid with PayPal because if I didn’t I would 100% be £160 out of pocket with no item.

Since this has all happened I have returned a £330 jacket & a pair of £130 joggers to the RL outlet store at Bicester village and will never spend money with RL again, I’ve honestly spent thousands with them over the years but never again will they get a penny of mine, they’ve lost a good customer for life.

For such a luxury brand who’s prices have got way out of hand imo their customer services are slack with no care or respect for their customers whatsoever!

Bye RL, I hope you go bust, I’ll be using your old clothes to wash my windows with & will never wear your brand again!

Thank you PayPal 🙏🏻

Vintage polo shirts still going strong. New polo tshirts fall apart within three washes on delicate.

Bought Polo Black and Polo 67 twice. Smelled weak, didn't last, burned my skin and smelled strongly of alcohol when first sprayed like cheaper fragrances do, very disappointed in this brand they must be facing issues with quality control

Great experience items arrived fast and well packaged and really happy with them

This is it something i would’ve not expected from a luxury brand.

Today I went to the Ralph Lauren store in Maasmechelen Village. I wanted to buy a pink sweater, but it wasn’t in my size anymore. The worker from the store ordered it online for me. After a few hours I checked my e-mails. I got an order overview. Everything was right, until I looked at the delivery date. It is today the 3rd of March, my sweater will be delivered on the 7th of July! I was extremely fluttered by the delivery date, but even more surprised by the company staff. The staff should inform the customer when the delivery date will be late. I lost 81 euros on a sweater I probably will be grown out of by the delivery date.

I have been a loyal Ralph Lauren customer for years—almost all of my winter sweaters are from this brand. However, my recent experience with their shipping and customer service has been extremely disappointing, and I will never shop here again.

Unreliable Shipping & Lost Package

I ordered an expensive item from Ralph Lauren’s official website, expecting their usual quality and professionalism. However, the shipping process was completely irresponsible. The delivery service left my package in an unsecured location, and as a result, it went missing. This is unacceptable for a premium brand that charges high prices for its products.

Customer Service is Unresponsive & Unhelpful

After realizing my package was lost, I immediately reached out to Ralph Lauren customer service, expecting them to help resolve the issue. Instead, I received absolutely no response for FOUR DAYS.
• Emails? Completely ignored.
• Phone calls? No answer.
• Text messages? Left on read.

I tried multiple times to get in touch, but I was met with silence. When I finally received a reply, all they said was that they had “opened a ticket” and suggested that I dispute the charge with my credit card company. In other words, they refused to take responsibility for the lost package and made it my problem to resolve.

This is NOT the Service I Expect from a Premium Brand

For a company that prides itself on luxury, heritage, and customer experience, this kind of treatment is beyond unacceptable. Ralph Lauren’s prices reflect high-end branding, but their customer service does not match this standard.

A reputable company should take responsibility for lost packages and assist customers in resolving the issue—not ignore emails, dodge calls, and shift the responsibility onto the buyer.

Final Verdict: Never Shopping Here Again

I am deeply disappointed by how Ralph Lauren handled this situation. As a long-time customer, I expected much better. Unfortunately, after this experience, I can no longer trust this brand.

If you’re considering shopping here, be warned:
• Their shipping process is unreliable.
• If anything goes wrong, don’t expect them to help.
• They will ignore you and leave you to deal with the problem yourself.

I will be taking my business elsewhere. Ralph Lauren has lost a loyal customer.

Honestly shocking service from supposedly a luxury brand.

Returned a jacket to them via UPS and a New Balance tracksuit was received instead. Appreciate this is the fault of UPS, but at no point Has Ralph Lauren even tried to help or even apologise. Kept referring me to UPS and UPS kept sending me back to Ralph Lauren.

Now raising a dispute with my bank to try and recover £315 that I am out of pocket for.

Will never use again.

Scam on a return
I sent the goods back and was informed by the customer service twice that they have arrived and my refund will be processed shortly (this has already been post the 2 weeks time they claim they're supposed to process it). Few days later upon another enquiry from my side they claim that the parcel was empty. Complete BS company, customer service was rude and inappriopriate.
I have multiple time requested transcripts of the chats and were promised them within 2-3 days, and they also haven't been delivered. Absolute joke.
Had to go through Amex chargeback (final resolution pending) otherwise will have to follow-up in court.
Unfortunately seems to be a common theme reading other comments on this site.

I bought a Farrah small bag in black. The price includes shipping costs and delivery takes place in a few days. The bag is beautiful, the quality is good and so are the finishes. Mine unfortunately has a slight imperfection, such as the mark of a nail or it is a defect in the leather on the front. Not too visible, but if you look carefully you notice it.

Bought son a puffer coat, costing 400. Within a month the elastic on the waste broke. They refused to send a replacement. Only offered a refund or £40 to get it fixed! Having a refund would have left my son without a coat over winter. Very poor customer service.

I have never been disappointed with the quality of RL and have received my order in the time frame.

I ordered a coat and hoodie on 10th January fro £578. Its now 14th February and they still have not arrived. I have called their customer contact centre 5 times. No-one ever calls back despite the assurances they would. Each time I call they say they need to contact the warehouse or speak to transport. They are not joined up at all. On the 4th call I spoke with a "manager" who said I would hear back within 48 hours. Guess what....no call ever received or email. I'm now on hold to them again, after requesting to speak to a manager AGAIN. Their customer service is absolutely shocking. They never do what they say they will.
I am sure some people will receive the goods they ordered absolutely fine, but I pity you if you have need to call their customer centre.....

***UPDATE*** Today Ralph Lauren has emailed me telling me they’ve cancelled my order because everything I ordered has gone out of stock. Why am I not surprised, just resigned to the fact it’s rubbish customer service. Had they dispatched at the time of my order 6 weeks ago, everything would have been in stock. I wonder how long I’ll have to wait for a refund now…. I will update again

people fr be complaining about anything on trust pilot its crazy i allways got my things as soon as i bought them like 2 days latee

I have to take them to small claims court to get refund for an order that UPS has lost

RALPH LAUREN

UPS decided on their own accord to deliver my items to a collect shop and not my stated home address. CIRCUMSTANCES DID NOT ALLOW ME TO COLLECT THE ITEMS, SO AT NO POINT DID I HAVE THESE ITEMS.

RL emailed to advise that since I did not collect the items they would be returned to their warehouse etc.. that was on the 16th December 2024, but now the items have gone astray and they have been investigating since December 2024. It is now the 7 February and after 16 emails between myself and RL I AM STILL AWAITING MY £218

Shocking and disgraceful

UPDATE: 17 Feb 2025

I FINALLY RECEIVED MY REFUND IT HAS TAKEN FROM THE 16 DEC - 17 FEB TO RECEIVE MY £218. I WILL NEVER ORDER FROM RL AGAIN

Parcel taking 2 weeks longer with repeated issues in transit. Got lost for 6 weeks for a return again. The customer service is useless and even if you feed them with all details of issues that were ongoing for 6 weeks they will not take longer than 30 seconds to look into your enquiry, not addressing the issues properly. It feels like a scam with them keeping saying 'appreciate your patient and we are happy that a refund of x has been successfully made' where they are referring to a different refund! I am in great horror and shock on how terrible their services are.

HORRIBLE HORRIBLE CUSTOMER SERVICE HORRIBLE CANCELLATION POLICY THEY DONT GIVE ENOUGH TIME TO CANCEL ORDERS ADVISED YOU REFUSE THE DELIVERY RECEIVED THE DELIVERY FROM UPS 8 DAYS NOW SIGNED FOR BY MARCUS AT THERE FELTHAM RETURN DEPOT ON THE 23RD AT 10.08 AM AND WORING MARCUS DONT THINK I SHOULD GET MY MONEY BACK TODAY IS THE 20TH I WILL NEVER BY FROM THESE PEOPLE AGAIN TRADE STANDARD NEEDS TO DO SOMETHING ABOUT THESE COMPANIES THINK THEY HAVE A RIGHT TO MAKE UP THEIR POLICY AS IT SUITS THEM. THEY TAKE YOUR MONEY THE SAME DAY FORM THE BANK THEY RECEIVED THERE GOODS YET THEY REFUSED TO PAY BACK THEY OWE YOU CUSTOMER SHOULD NOT HAVE TO BE CHASING THEM FOR THEIR MONEY THESE TYPES OF TRADERS SHOULD BE BAN FROM TRADING IN THE UK THEY THINK THEY HAVE A RIGHT TO GET AWAY WITH PEOPLE HARD EARNED MONEY I DON'T TRUST THESE PEOPLE I BOUGHT FROM TOMMY HILFIGER, GAP, FREE PEOPLE, COACH RETURN ITEMS AND REFUND IN LESS THAN 3 DAYS THESE ARE THE BEST COMPANY I WILL STICK TO TOMMY HILFIGER CLASS EVERY TIME I NEVER HAVE TO WAIT 14 DAYS RIDICULOUS

The worst shop i ever used, return item to UPS and no one to pick that, start return from Dec and it still not delivery until now, and customer services didn't do anything for this case, the customer services manner is so bad!!!! Why i spent the money to use this kind of services! be aware and never shop here!

Terrible quality as an expense brand. Outwear are embarrassing to wear due to the fact that the feathers are coming out all over the place.

Sent back a hoodie which dramatically shrunk on the first wash, was able to send back and receive full payment but unfortunately takes 14 working days to be sent back to Italy and on return takes a further 10 working days for payment because of the way i paid (visa debt)? So therefore how when i made the order did it take payment immediately and came from Italy within 7days
Disgraceful shame on you Ralph Lauren, will never order on official site again