randjleather.co.uk Reviews 

127
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making interactions very pleasant. The delivery service is frequently highlighted as excellent, with teams being efficient, polite, and going above and beyond to position furniture and remove packaging. Many people are also delighted with the high quality of the products, describing them as beautifully made and durable, contributing to a first-class overall service experience. However, some customers noted occasional issues with delivery timing, such as initial incorrect addresses or longer than expected lead times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the helpfulness and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpfulness, efficiency,... See more

Product

People report positive experiences with the product, expressing delight with their new furniture, including... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the store in Birkenshaw Ind Estate in March 26 & ordered my sofa. Was told delivery would be 18/20 weeks Delivered 29 July by James and Grant, within timescale given. Nothing was any bothe... See more

Rated 5 out of 5 stars

Service at store in May was excellent, slight delay with suite, said letter was sent but its still to arrive. These things happen. Delivery was excellent 2 lads James& Jamie really helpful, polite... See more

Rated 5 out of 5 stars

I’d like to thank everyone at R&J leather at Birkenshaw. You made the whole experience of buying my mum’s leather sofas exceptional. My mum is 91 years old & was delighted with the care & professi... See more

Rated 5 out of 5 stars

We visited your Uddingston branch on 24th of September. We were greeted by Elaine who was extremely helpful and friendly. She gave great advice and unlike other furniture stores where the staff houn... See more


4.9

Excellent

TrustScore 5 out of 5

127 reviews

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4.9

All reviews

(127)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Good old fashioned honest sales …

Went to R and J leather in Uddingston today, just to look.Had been in before seen a suite I liked and looked about .Elaine the representative , you are a credit to this company.
You could see I was anxious about making such a commitment but we laughed over the " Buy cheap buy twice " way we were both brought up with but its true.
I didn't feel pressured at all even in this day and age You took time to tell me about the different leathers and gradings something your competitors up tye Road I'm Sterling didn't seem interested in when I advised on a budget !
Looking forward to my new suite when it arrives

18 April 2022
Unprompted review
Rated 5 out of 5 stars

What a refreshing change

What a refreshing change. No hard sell, just good honest customer service.
Elaine couldn’t have been more helpful, her product knowledge is excellent and helped my Mum pick out exactly what she wanted.
The shop is laid out very well and even has a lift to the second floor for wheel chair users.
Mum is very thankful to you Elaine, and is very excited to receive her new suite.

9 February 2022
Unprompted review
Rated 1 out of 5 stars

So I wait 10 months for a sofa which…

So I wait 10 months for a sofa which eventually gets delivered to find my 2 seater has and inch gap between them both, they send out a guy to look at it in which after he batters the clips with a hammer tells me the top of the sofa has been manufactured wrong but he could fixed it by opening the sofa up and add padding at which point I said no way are you opening up a new sofa and he left, sent 2 emails to R&J no reply then calls to be told nothing wrong with it the gap will go once you start using it and then hangs up the phone, Lorraine from R&J hang your head in shame, you not heard the last of me Lady..

R&J Leather

22 April 2021
Unprompted review

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