Rated People Reviews 

19,613
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 743 reviews, reviewers had a great experience with this company. Consumers consistently highlight that the staff members are exceptionally polite, efficient, and always arrive promptly to resolve unexpected household issues. People truly appreciate the swift response times, clear upfront explanations, and highly professional handling of various property maintenance jobs. However, some customers also noted that certain individual contractors proved unreliable or occasionally overcharged for the services provided. A few reviewers experienced significant difficulties regarding poor communication, unexpected delays, or unfinished tasks left behind after the initial visit. Reviewers also mentioned that dealing with administrative fees or lead costs can sometimes feel frustrating when looking for reliable help.

What people talk about most

Service

People report positive experiences with service, noting that professionals arrived promptly as promised and... See more

Price

Reviewers highlight ambiguous aspects of price, as some consumers report receiving very fair, reasonable... See more

Response time

Consumers find response time to be ambiguous, as some reviewers experience extremely fast communication and... See more

Customer communications

Clients share ambiguous opinions on customer communications, with some reviewers praising quick contact and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bradley the electrician was punctual efficient and communicated really effectively He was very quick and tidy Price was a bit more than l expected but l guess that’s the rate these tradesman comm... See more

Company replied

Rated 5 out of 5 stars

Sean, SMPlumbing, did a vrry good job. Toilet button flusher not working/tank not refilling. Sean took valve apart, and replaced problem part. Two other plumbers wanted to replace whole valve at co... See more

Rated 5 out of 5 stars

Fairly new to the area, we needed a plumber for a couple of small non urgent jobs. Unable to obtain a professional through recommendation I looked at this site, read others experiences and placed t... See more

Rated 5 out of 5 stars

Shoddy workmanship.Fence not upright. Fence not secured to posts.Did not clean up properly.Took me 2 hours to rectify.Have photo/video proof. Will have to employ someone to correct faults.81 year old... See more


Company details

  1. Online marketplace
  2. also in
  3. Internet marketing service
  4. Review site
  5. Search engine company

About Rated People

Written by the company

We’ve been matching homeowners with skilled, local tradespeople since 2005. We make it easy for homeowners to find the right professional for their work, and help tradespeople build and run successful businesses all over the UK.
Find a tradesperson

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Over 50,000 homeowners trust us to find them tradespeople each month. Find out how Rated People works for tradespeople →

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Contact info

3.8

Great

TrustScore 4 out of 5

20k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(19,613)

716 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not enough job leads like they usedto…

Not enough job leads like they used to be everybody’s gone to my builder because your fees are too expensive. I’ve done one job Rated People in the last three months basically means I’m running at a loss how you expect people to support themselves on this it never used to be like this absolute rubbish people don’t turn your calls clearly some of them are scams difficult to get your money back whilst to be said sort yourselves out

29 August 2026
Unprompted review
Rated People logo

Reply from Rated People

We’re sorry to hear you feel the number and quality of leads no longer offer value for your business, particularly when you’ve only secured one job in three months.

We understand your concerns around membership costs, customers not responding and difficulty getting refunds for leads you believe aren’t genuine. If you feel your account or disputed leads haven’t been properly reviewed, please contact our support team with your details so they can look into your experience.

Thanks,
The Rated People Team

Rated 5 out of 5 stars

Excellent job

Excellent job, very Professional, on time, on cost. 5* highly recommended.

28 August 2026
Unprompted review
Rated People logo

Reply from Rated People

We are incredibly happy to hear that the professional service met your expectations regarding timeliness and cost. We appreciate your recommendation!

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

not one reply a compleat waste of time

not one reply a compleat waste of time

18 August 2026
Unprompted review
Rated People logo

Reply from Rated People

We’re sorry to hear you didn’t receive any responses after posting your job. We understand how frustrating it is to take the time to post what you need and hear nothing back.

We appreciate you sharing your experience and feedback.

Thanks,
The Rated People Team

Rated 1 out of 5 stars

Did not turn up when they originally…

Did not turn up when they originally said. I had to chase to find out what was going on. Guy in charge was rather rude and aggressive. Unprofessional. It was a simple small job that was completed ok. I would not recommend them.

27 August 2026
Rated People logo

Reply from Rated People

We’re sorry to hear about your experience. We understand how frustrating it is when a tradesperson doesn’t arrive as agreed and you’re left chasing for an update.

While we’re glad the work itself was completed, we take concerns about rude or aggressive behaviour seriously. If you haven’t already, please report the details to our support team so they can look into your concerns.

Thanks,
The Rated People Team

Rated 1 out of 5 stars

Awful company if your a tradesperson do…

Awful company if your a tradesperson do not sign up I signed up then cancelled my contract as I wasn’t receiving leads they still took £289.80 the next month out of my account the contact numbers on the site say the lines are closed there’s no physical way you can talk to someone and even tho they have taken my money the app says my account is inactive this is 100% a scam

24 August 2026
Unprompted review
Rated People logo

Reply from Rated People

We’re sorry to hear about your experience. We understand why you’re frustrated, particularly if you cancelled after receiving few leads, were then charged £289.80 and are unable to access your account or speak to someone.

If you believe a payment was taken after your cancellation, please contact our support team so your cancellation, payment and account history can be reviewed.

Thanks,
The Rated People Team

Rated 1 out of 5 stars

Bad customer service scammers

Bad customer service, don't refund Leeds, block you account whit out any evidence from customer complaining, and they don't refund you any panny.

27 August 2026
Unprompted review
Rated People logo

Reply from Rated People

We’re sorry to hear about your experience. We understand your concerns around lead refunds, your account being blocked and feeling that your side of a customer complaint wasn’t properly considered.

If you believe your account or refund requests haven’t been handled fairly, please contact our support team with your account details so the full history can be reviewed.

Thanks,
The Rated People Team

Rated 5 out of 5 stars

5 star

Can't rate the company high enough, the job was done thorough and meticulous, time was taken to make sure the job was done to a professional standard. I would be happy to recommend this company. Many thanks to Kris for going the extra mile to get exceptional finish.

24 August 2026
Unprompted review
Rated People logo

Reply from Rated People

We are so happy to hear about your positive experience and that the team delivered such a thorough and professional service. We truly appreciate your kind words and recommendation!

Many Thanks,

The Rated People Team

Rated 4 out of 5 stars

Rated People is a Useful platform with fast responses, but stay alert!ery helpful platform…

Rated People is a very helpful platform for finding tradespeople quickly. When I post a job, I sometimes get prompt responses from local contractors, which is great for getting things moving.

However, the quality of tradespeople varies. While many are honest, fair, and hard-working, some may overcharge or prove unreliable. Consumers should not blindly trust every profile or assume a lack of bad reviews means perfection. It is essential to stay cautious and vet contractors carefully.

That said, the review system—especially the ability to leave negative feedback—is a vital tool. It creates accountability, encouraging tradespeople to work honestly and maintain good standards. Overall, it’s a valuable platform that offers decent consumer protection, as long as you use it with a healthy degree of caution.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Sean

Sean, SMPlumbing, did a vrry good job. Toilet button flusher not working/tank not refilling. Sean took valve apart, and replaced problem part.
Two other plumbers wanted to replace whole valve at considerably higher cost.
Finding the stopcock wasn't easy. Sean very patient/unhurried.
Will contact him again and recommrnd to friends/family.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Shocking company …

Rated people should rename to unrated scumbags

You have a problem with cowboy that uses their platform and then ask them for help to identify said cowboy..Guess
what? THEY IGNORE YOUR EMAILS.

Do not use this site under any circumstances

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Took the payment, promised leads. Opened the app and NO LEADS. Can’t get hold of anyone after multiple attempts. Scam!!

20 August 2026
Unprompted review

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