Rathwood Reviews 

I ordered sofa bed on January, 7th. Since then I was mislead and intentionally lied to that its on the way and it never was. The item never arrived until 6th of May, when I decided to cancel the order RW10856. They agreed with the cancelation and refund, but they said they cant give me date for refund. I would call this openly, stealing...How is this possible to collect money, without product delivery and unwillingness to issue refund. I am really under pressure as I need to purchase those items and Im in need of that refund. Failure to do that will lead to legal proceedings from my side.
After the reply: I understand that company is under examinership, but stil...I did not invest in the shares or any bonds, I paid for product which was never delivered, therefore there should not be reason for not refunding my money. I do need it back, in order to buy new one.It looks like I will have to file in my claim with court.

Dear Trevor, we're writing with an important update about your Rathwood order RW11757. Because of the Company's financial position, we regret that orders placed before 24th April 2026, including your order, cannot be fulfilled and are now cancelled. We are also not in a position to issue refunds, and we understand how frustrating that is.
You may be able to get your money back from your bank or card provider if you paid by debit or credit card. The link below explains how you might claim and the steps involved.
We're genuinely sorry for the disappointment and inconvenience this causes, and we thank you for the support you have shown Rathwood.

Had confirmation today , from the small claims court that they have accepted our challenge.
Do yourself a favour, do not buy anything from this company.
They can send messages on this platform, but its all nonsense,
They take your money, you receive no goods,
Then you need to take them to court to get your cash back and in our case for €650.
Disgraceful some family business !!!

Do not buy from Rathwood. They will not refund your monies for non delivery. I brought firewood costing €322 last September 2025, which as never been delivered. I have requested a refund 10 times, each time they promised to refund me, but they still have not and it is nearly mid May 2026, and still not been refunded after promises of a refund. After my holidays I will be visiting the store in person and demanding my refund.

Scammers. Item not delivered and no refund offered. Told me to request a chargeback through my bank. Don’t buy anything here!

Order not shipped. I have rang repeatedly on update. And I've sought refund now seems order is not going to be delievered

We just have comunion last weekend and I have to say everything was so nice and good. Fantastic food and so friendly and helpful staff. My daughter say that was the best day and we can't wish more. Thank you Rathwood! 🙂

I ordered furniture for my sitting room. While it did take a few months to arrive it still arrived and its fabulous. Everyone I dealt with along the way were lovely. I wish Rathwood well going forward

Dishonest company to the core. Happy to take your money online and not supply the goods you paid for. Their customer service wasn't even based in the country. That should tell you all you need to know. I had to chase my refund and thankfully got my €800 + back through chargeback after exhausting every other option. Simply put don't deal with them.

This has been the worst experience I’ve ever had with an online retailer. I placed my order on 2nd of January, and the item still hasn’t been delivered. When I demanded a refund, Rathwood kept giving me excuses and refused to provide any clear timeline. This level of incompetence and lack of customer service is unacceptable. I strongly advise everyone to steer clear of this company.

Terrible company, avoid at all costs. No products delivered and no refund given. disgraceful.

It was a pleasure speaking with Sam B today, he had to inform me of the examinership and did so in a very informative and professional manner. Of course I am disappointed to hear that I will need to wait for an update or outcome of the examinership. Sam B is a credit to Rathwood. I admire his professionalism, his friendly and polite manner.

I ordered a product in November 2025. Sadly it still wasn't delivered by February, so I contacted the company and they said it would arrive with the next shipment. Four weeks later, it still did not arrive.

I emailed the shop and the lady said they don't have that in stock would I like something else. I found an alternative product, paid extra money to cover the cost and was assured they have this product and it would be delivered.

Then I see the company went into examinership, so I emailed asking could I exchange my order for something they had in stock.

After a few emails, the women said because they went into examinership, they would not be fulfilling my order until the process is complete.

So I was mislead, paid twice for a product which will never arrive. I waited 6 months in limbo for a straight answer from the company.

My advice is don't buy from this company and if you are waiting on any overdue deliveries, I wouldn't hold my breath.

I’ve lived in the local area all my life and have been going to Rathwood for over 30 years. Through all that time, they’ve always been a welcoming, reliable part of the community. The staff have consistently been friendly, the events well run, and the shop and restaurant always enjoyable.
There’s been a lot of negative publicity lately, but my own experience over three decades has been overwhelmingly positive. Rathwood has been a great asset to the area, and I hope people judge it based on the full picture, not just recent headlines.

I'm waiting for my order and being a bit concerned about it I contacted Customer Service. Everyone was so supportive and helpful, putting my mind at ease particularly Jessica B

Order never turned up. Bought months ago. Repeated assurances it was on its way. Never to be seen. I'm now told it was never shipped at all. Please please please don't waste your money with this company - nearly a thousand euros completely gone for me.

I found the process of ordering quite easy as I had already picked out my pergola on the website. I was helped through the process by Jasmin a very pleasant young lady who had my order confirmed and delivery option explained. I had difficulty with other sites because they would not deliver to Northern Ireland but no problem with Rathwood.

Waiting for refund or replacement for mu furniture since last year.

No reply to my latest emails.

Very disappointed with the service.

Do not under any circumstances purchase from this company. Absolute scammers.

Paid €35 for express” , 5 weeks later I’m still chasing for my order ever since I paid in full 5th April.

Last week I decided to call and ask for my refund. The customer care said they can request for refund but it it’s unclear how long it would take to refund me the money back.

I was just speechless at that point…the lady over the phone Mai, just kept repeating herself not really giving me any solid answers was quite frustrating. Ask her many times for manager I could speak to. At first she said she’s wasn’t there then changes to she’s on the phone with other customers.

Don’t be me guys by sumoly not purchasing from them. They take that long is because they literally ship your product straight from China that’s why it takes months