Rathwood Reviews 

Absolute scammers!! The people on the phones are lying through their teeth. I bought outdoor furniture and after 2 month of them telling me it will be delivered soon. Last week they tell me oh youre caught up in the examinership (lying on emails saying I wasnt) and now ill be better to ask for a charge back from my credit card company. Ive rang numerous times. They lie constantly. They are still selling my furniture on the website with 5 day delivery. I asked if i buy one from thier website will i get it in 5 days and the girl said no way. The goods are not even in the country. They are still robbing people. This was a place I have shopped in, brought my kids to for santa when they were younger. It was reputable. But this is from the top down they are all lying to save their jobs and dont care who they screw over in the process. Shame on you all.
Oh btw Rathwood flagged this review as defamatory but Trust Pilot said its not. They are trying to block the bad reviews. Thank you Trust Pilot.

I stand by my statement even after Rathwood's reply below. I have the emails from Trust Pilot saying my review was flagged as defamation and another email saying Trust Pilot reviewed it and deemed it appropriate. I can also see many blurred out reviews on here. So theres obviously a pattern of flagging reviews they deem unfit for publication.

Took me 6 months to get a refund.
In the end I had to go through the small claims court in Carlow who were fantastic!! Without their help I would have lost 500 euro.
Carlow circuit court deserve 5 stars
Rathwood Nul Points!!!

So disappointed with this company who have been completely unprofessional. In December 2025 my son drove to their shop to purchase a heated bathroom mirror and was told it was in a warehouse and he'd have to order online. He drove home and ordered online ( to our big regret). He did not receive any confirmation email but the money was taken from his account. The mirror never arrived. Following several emails and phone calls over the following months- all ignored- he requested a refund. This also was ignored. Recently following huge media coverage on their poor customer service, he again emailed explaining his story all over again and requesting a refund. This time he actually got a reply to say that they would refund him when he returned the mirror! The mirror he never received in the first place!!! We are just disgusted- their behaviour has been so unprofessional with no regard for customer service.

Please avoid Rathwood furniture. Ordered a bed from them. I was told the item was in stock, paid extra for express shipping and after 6 weeks of phone calls they finally admit that they cannot provide a shipping date at all. I cancelled the item and after 2 months of phone calls and emails still no refund and the same story every time you call there customer service. Please do not use them.

Alonso was very efficient and answered my query about replacement of glass for my rathwood table. He gave me the measurements and phone number of Coakley Glass.

Stay away from this company. I shop online a lot, and sometimes there are minor issues, but they're resolved quickly. But with Rathwood, this is the worst experience of my life. Contacting them is almost impossible, they don't respond to emails, and customer service is practically nonexistent. It's impossible to get a refund without contacting the bank. This company should be shut down!

Disaster company . I place the oder an no information after that, then made call and the response is wait for 200 days for the delivery or the refund. If you need refund go to bank and speak for a dispute. This website should be blocked by the responsible govt body . Just a scam . And no update until I made the call

Wally was professional and informative although I am disappointed that my order which was fully paid for in January was not delivered and I am worried that it will never be.

No issues delivery arrived on time and was as ordered

Not even worth a star,I bought a tool shed it took so long to come. Aldi or Lidl furniture are cheaper and stronger. That's so insulting to customers. The shed is not even holding itself. Screws that barely holds anything. I got a professional to assemble it. He laughed at the product. It is going to sideways. It looks to be a hazard. It is not easy to get you on a call. Please at least when you send a product just make sure it is worth it because we pay with hard earned money.

ABSOLUTELY SHOCKING COMPANY.... Placed an order back in December paid extra to have it shipped in 3 days. Its day 113 and guess what my order hasn't arrived. After numerous emails and calls and when I was put in a queing system to speak to someone the call would drop when you got to number 2 in the queue. I have never ever experienced such bad customer service. I requested a refund back nearly a month ago and still haven't received it and probably won't... DONT BUT FROM THIS COMPANY EVER....

I recently purchased a sofa bed from Rathwood in preparation for having more family stay with us over the coming months, and unfortunately the entire experience has been extremely disappointing.

After taking full payment, I was assured that the item was in stock and available. However, from that point on, communication completely broke down. My emails went unanswered, and I received no updates whatsoever about my order. The promised delivery date came and went with no sign of the sofa bed and no explanation.

I made multiple attempts to contact the company by both email and phone, but was left waiting for weeks without any meaningful response. It was only after hearing Rathwood being discussed on national radio that I finally received any acknowledgement. At that point, I was told that a refund was being processed — yet I am still waiting for that to come through.

Overall, this has been a very frustrating and stressful experience. The lack of communication, failure to deliver, and ongoing delay in issuing a refund reflect very poorly on the company. Based on my experience, Rathwood’s customer service is completely unacceptable, and I would not recommend purchasing from them.

Very quick responses to my query’s and lots of help and options given to me before I purchased.

Jean was so helpful in responding to my emails; however, my order was out of stock. With her assistance, I was able to order another product and this was delivered without delay.

Scam scam, ordered a hall table waited 4 weeks still never came then called and said be another 4 weeks waited and still never came they said they will refund me its been now 4 months and still no refund the call centre seems to be in India when I call them

Placed two orders for garden furniture with Rathwood on March 31st and April 8th to the cost of €2000. I even paid express 72 hour shipping for one item at the cost of €49.99, neither order have been sent by April 28th. The orders have been "put on hold" and there is no way to get a refund. They deleted my Google review too.

Drum roll please... after 120 days, my wine rack has arrived. I know right. Shock! Admittingly, the parcel company dumped it near my rubbish bins, as I was not home. A perfect metaphor to this ordering nightmare. I did say however, I'd add another star in my reviews, if we ever received it. Bosh!
I am sorry to hear the company is in 'examinership' and I wish the employees and fellow consumers, all the best with their deliveries and refunds. For now, 'Praise the Lord.' Time for a large anything - you guessed it - from my rack.
Good luck Rathwood.

Be aware that they take your money and never deliver. Fraud! Nothing on their website indicates that they are under 'examinership' and can't deliver anything. But of course no problem to take your money. I did an order 10 days ago, and received now, after my second email requesting a delivery date, the following message:
'Thank you for your email regarding your recent order.
You may have seen some recent news about examinership. We want to reassure you that this is a positive step designed to strengthen and stabilise the business, helping to ensure we can continue serving our customers well into the future. It does not mean liquidation, closure or bankruptcy.
I have checked your order, and at present it is on hold. Unfortunately, due to the current examinership process, we are not in a position to provide an estimated timeframe for dispatch or delivery. We understand that this uncertainty is not ideal and sincerely regret any inconvenience this may cause.
We’re also currently reviewing all outstanding orders and customer queries. To help us support you as efficiently as possible, could you let us know:
Have you already raised a chargeback request with your bank or payment provider? (Yes / No)
If you have already contacted your bank or payment provider regarding this transaction, that process will continue independently. If not, you may wish to explore this option, as payment providers can often assist customers directly in situations where delivery timelines are unclear.
Thank you again for your patience and understanding. It truly means a lot to us, and we appreciate your continued support.'

AVOID, AVOID, AVOID!!!! I would strongly advise anyone considering ordering from Rathwood to think twice.

I placed an order in November for my child’s birthday and, over 8 months later, I have still not received the item or my €180 refund. This is completely unacceptable.

I have made repeated attempts to resolve this — multiple emails, numerous phone calls, and being left on hold for 30–40 minutes at a time, only to be hung up on or left without any resolution. On one occasion, I was told my case would be escalated to the refund department, and then the call was abruptly disconnected.

The lack of communication, accountability, and basic customer service is shocking. It should not take this long — or this much effort — to either receive an order or be refunded.

To make matters worse, my previous review detailing this experience was removed. I am now reposting without naming any staff, yet the core issue remains completely unresolved.

At this point, Rathwood has had my money for over 8 months with nothing to show for it. No product, no refund, and no clear timeline.

This experience has been beyond frustrating and has completely destroyed any trust I had in this company. I will not be ordering again.

I expect my €180 refund to be processed immediately.