They have gone bust and about time. They are a fraudulent company that cancelled the FX transactions I concluded with them, even after I checked in advance with them that there would be no problem exe... See more
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See what reviewers are saying
Working with Lewis is a delight, he’s careful, patient, stays connected, doesn’t use too much jargon when I needed to keep things simple. I’ve grown to really trust and enjoy the connection & the proc... See more
Company replied
Several months ago my own bank caused a problem with Rational's system. But Rational solved the problem by having a senior manager take action and contact me to explain things. That was Good. Bu... See more
Company replied
I’ve been dealing with RFX now for 17 years and have always had great service from Milun and his colleagues. Unfortunately over the past 3 months their relationship with Lloyds has moved to J.P. Morga... See more
Company replied
Company details
Written by the company
RationalFX is a leading international payments provider, having processed over £10bn since 2005 to more than 200 countries in over 50 currencies for 180,000 clients. RationalFX is authorised by the FCA and prides itself on secure, bank-beating rates, either over the phone or online 24/7.
Contact info
Level 32, One Canada Square, Canary Wharf, E14 5AB, London, United Kingdom
- +44 (0) 20 7220 8181
- online.services@rationalfx.com
- www.rationalfx.com
4.0
Great
3K reviews
Hasn’t replied to negative reviews
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Reply from RationalFX
Hi Christopher,
Thank you for taking the time out of your day to leave a positive review,
It's great to hear you are satisfied with the service RationalFX provide,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Anton was a pleasure to deal with
Anton was a pleasure to deal with. Prompt on execution and delivery. Have used the company many times before, and will continue to do so in future.
15 May 2023
Unprompted review
Reply from RationalFX
Hi Jim,
Thank you for taking the time out of your day to leave a positive review,
We will ensure we pass on the positive feedback to Anton,
We hope to see you transact again soon with us,
Kind regards,
RationalFX
RationalFX has had my funds for over a…
RationalFX has had my funds for over a month. Not only have they not completed the transfer as directed without explanation, they told me they needed to return the funds to my US account. I provided all of that information to them over a week ago, and the funds still have not been returned. My rep, Faizan has done little in providing me with information as to the nature of the delays and following through on returning the funds to me. While my one other experience with RationalFx was predictable and easy, this experience has been terrible, and they don't seem to care.
17 May 2023
Unprompted review
Reply from RationalFX
Good morning,
We are sorry to hear you are unsatisfied with the service from RationalFX on this occasion, please note we have refunded you on 10th May 2023.
If you are yet to receive the funds please contact us directly
UKtradesupport@RationalFX.com
Kind regards
RationalFX
Having used RationalFX for some years…
Having used RationalFX for some years to transfer funds to Tenerife it has become even easier than it was in the beginning. I can recommend RationalFX 100%
17 May 2023
Reply from RationalFX
Hi Sandra,
Thank you for your positive review.
Kind regards,
Lewis Joseph
The agent who helped me, Lewis Joseph, was extremely helpful and proactive. He contacted me with detailed market information, provided very clear instructions on the transaction documents I needed to provide, and managed the whole process really efficiently. I highly recommend his services.
3 May 2023
Unprompted review
Reply from RationalFX
Hi Sarah,
We have passed on the positive feedback to Lewis, we are extremely happy to hear you are satisfied with the service RationalFX provide,
We hope to see you transact again soon with us,
Kind regards
RationalFX
The prompt response and action by the…
The prompt response and action by the trader were on the spot. The deal was done without any complications or hinderance. Funds were transferred on time as promised. I have been dealing with RationalFX for 10 years now and totally satisfied with their overall service and will not hesitate to recommend them.
12 May 2023
Reply from RationalFX
Hi Habib,
Thank you for taking the time out of your day to leave a positive review,
It's great to hear you have been using RationalFX for the past 10 years and have been continuously happy with the service,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Was assured that funds would reach my…
Was assured that funds would reach my Spanish account Friday 12 May. Did not arrive till Monday 15 so community fees could not be paid. This is the second time that this as happened so not very happy
11 May 2023
Reply from RationalFX
Hi Bridgette,
We are sorry to hear you are unhappy with the service,
Please note a member of our team will contact you directly via email to investigate further,
Kind regards
RationalFX
I spoke to Anton regarding a money…
I spoke to Anton regarding a money transfer. He was very helpful, friendly and very professional.
14 May 2023
Reply from RationalFX
Hi Radu,
Thank you for taking the time out of your day to leave a 5* review,
It's great to hear you are happy with the service we provide,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Reasonable rates and efficient service.
Reasonable rates, and generally efficient in sending funds.
8 May 2023
Reply from RationalFX
Good afternoon,
Thank you for leaving a positive review,
It's great to hear you are happy with the service we provide,
We hope to see you transact again son with us,
Kind regards
RationalFX
The response of the support team and my…
The response of the support team and my account manager were prompt and helpful to solve a problem with updating my recipient information.
15 May 2023
Reply from RationalFX
Hi Rumona,
Thank you for taking the time out of your day to leave a 5* review,
It's great to hear you are happy with the service we provide,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Efficient as always.
9 May 2023
Reply from RationalFX
Hi Phil,
Thank you for taking the time out of your day to leave a 5* review,
We hope to see you transact again soon with us
Kind regards
We had to chase up three times to get…
We had to chase up three times to get copy of the contract to make the payment.
9 May 2023
Reply from RationalFX
Hi,
We are sorry to heart you are unhappy,
Please note a member of our team will contact you shortly to investigate this for you
Kind regards
RationalFX
Reply from RationalFX
Hi Keivin,
Thank you for leaving a positive review,
It's great to hear you are happy with our service,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Good rate and fast service.
7 May 2023
Reply from RationalFX
Good afternoon,
Thank you for taking the time out of your day to leave a 5* review,
It's great to hear you are satisfied with the service we provide,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Transaction made fairly easy and paid…
Transaction made fairly easy and paid quickly. Great service
4 May 2023
Reply from RationalFX
Hi Steve,
Thank you for taking the time out of your day to leave a 5* review,
It's great to hear you are satisfied with the service RationalFX provide,
We hope to see you transact again soon with us,
Kind regards
RationalFX
Reply from RationalFX
Good afternoon,
Thank you for taking the time out of your day to leave a 5* review,
It's great to hear you are satisfied with the service RationalFX provide,
Kind regards
RationalFX
TOP SERVICE TOP PEOPLE
ANTON and the team couldn't do
Enough to help and explain.
Very good service and mile cheaper than the bank
4 May 2023
Unprompted review
Reply from RationalFX
Hi Willy,
Thank you for your kind words about your experience with Anton - we look forward to seeing you again.
Kind regards
RationalFX
It is always so easy to change money…
It is always so easy to change money with Rational FX. We always deal with Milun, he is friendly helpful and efficient.
3 May 2023
Reply from RationalFX
Hi Liza,
Thank you for your kind words about your experience with Anton - we look forward to seeing you again.
Kind regards
RationalFX
Anton was very friendly and efficient
Anton was very friendly and efficient. He expedited my deal very promptly. Thank you so much for all your help.
3 May 2023
Reply from RationalFX
Hi Debra,
Thank you for taking the time out of your day to leave a 5* review,
It's great to hear you are satisfied with the service RationalFX provide,
Kind regards
RationalFX
Always prompt.
3 May 2023
Reply from RationalFX
Hi Philip,
Thank you for taking the time out of your day to leave a 5* review,
It's great to hear you are satisfied with the service RationalFX provide,
Kind regards
RationalFX
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