Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more
Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more
Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more
Company details
- Building Materials Supplier
- Bathroom Supply Shop
- Timber merchant
- Plumbers' merchant
- Safety and work wear
- Tool shop
Written by the company
With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.
Contact info
47-59 Donaghadee Road, BT23 7HB, Newtownards, United Kingdom
- 02891 813 494
- shop@raygrahams.com
- www.raygrahams.com
4.8
Excellent
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Makita DHP458RTJ 18V Cordless
Great response and super quick dispatch of product that was purchased
17 June 2025
Unprompted review
Stephen made my experience great
Stephen made my experience great, he informed me without being patronising ( as a female my experiences have not been great in DIY environments ) he helped me choose options for myself giving me clear and cost effective alternatives for a job I was doing and actually saved me money time and effort not to mention the quality product I ended up buying.
29 June 2025
Unprompted review
Ordering was easy
Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received response email first thing following morning stating order was correct.
11 June 2025
Unprompted review
Good service nice Web site had what I…
Good service nice Web site had what I needed a gift for my daughter free delivery and quick service all good
16 June 2025
Unprompted review
You most likely will find what your…
You most likely will find what your looking for, quality products, excellent prices, very polite and excellent customer service. Very fast delivery.
Highly recommended.
20 May 2025
Unprompted review
This was our first order from Ray…
This was our first order from Ray Grahams and we found them to be competitively priced, a pleasure to deal with and the delivery was prompt with no issues. We, look forward to purchasing from them again
30 May 2025
Unprompted review
Best price around good Makita 18V saw…
Best price around good Makita 18V saw easy to order quick delivery to 👍
9 June 2025
Unprompted review
Brilliant service
Great website.Great selection of products very fast delivery.What more could you want
16 May 2025
Unprompted review
The company did everything I wanted
The company did everything I wanted, including telling me how to return an item I had measured incorrectly. I was very pleased with the service I received.
23 May 2025
Unprompted review
Reply from Ray Grahams
Thank Margaret for the 5 star review!
It's great to know that your order was delivered to you quickly. We always aim for a quick dispatch and fast delivery.
Kind regards, Team RGL.
Excellent service
Excellent service, correct part and very quick delivery, thank you.
14 May 2025
Unprompted review
Reply from Ray Grahams
Thanks John for taking the time to leave a 5 star review!
We're pleased to hear that you are happy with our level of service and that the correct part was delivered quickly.
Have a great day, team RGL.
Exactly what was wanted
Item easily found and well described online with accurate measurements, order simple to place, delivered promptly on time, well made and fitted perfectly. First class.
22 May 2025
Unprompted review
Reply from Ray Grahams
Thank you for your 5 star review David!
We're delighted to hear that you found the item easily, the description and measurements were accurate and the ordering process was smooth.
It's great to know everything arrived on time and that the product met your expectations.
Kind regards, RGL.
Do Not Use This Business to buy…
Do Not Use This Business to buy anything online!!!!
Empty words, waffle and pure lies about me only making contact 6 weeks later. Man up admit your fault of having clickbait advertising and you conned me with your euro using website to fool me into thinking I was getting a power stack battery. The level of disregard and contempt by this business is appalling horrible company and I’m so annoyed I gave them my hard earned money because they’ve basically said you snooze you lose and laughed in my face .
1 May 2025
Unprompted review
Reply from Ray Grahams
Good morning, Barry.
We’re sorry to hear that your experience with us has led to such frustration, and we appreciate you sharing your concerns.
To clarify once again, all of our promotional materials, both on our website and social media channels clearly stated that the April Tools Day promotion was based on a £500 sterling spend, not euros. This was made explicit in all the relevant details, and we’ve had this structure in place for several years, with no prior confusion.
Regarding your interaction with Gavin, at no point did Gavin display any arrogance or disrespect. He strives to handle all customer interactions with the utmost professionalism, and we can assure you that any suggestion of him "laughing in your face" is simply not true. We take our customer service very seriously, and Gavin works hard to maintain a positive and helpful approach at all times.
While we completely understand your frustration with the situation, the promotion was very clear and unfortunately as previously mentioned, we can’t apply the offer retroactively.
We do regret that you feel dissatisfied, but we hope that this clarifies the situation from our end. We always strive to improve our service.
Thank you for taking the time to share your feedback.
Great company to deal with
Great company to deal with. Purchased a cast iron fire grate from them, again, and posted it to the west coast of Scotland without any attempt of ripping us off. It arrived within a couple of days and fitted perfectly.
1 May 2025
Unprompted review
Reply from Ray Grahams
Good afternoon, Kevin.
Thank you for your 5 star review. We're happy to hear that your cast iron fire grate arrived with you in the west coast of Scotland very quickly and for a price that you're pleased with.
It's great to know that our measurements are accurate and that your new grate fitted perfectly.
Kind regards, team RGL.
Exceptional customer service & shopping…
Exceptional customer service & shopping experience with Ray Grahams. A huge thank you to Margaret for arranging an order & her continuous contact keeping me informed of its progress. Highly recommend.
16 May 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your kind words! We’re thrilled to hear that you had an exceptional experience with Ray Grahams. Margaret will be especially pleased to know that her efforts made a difference in your shopping experience.
We truly appreciate your recommendation.
Kind regards, RGL.
Great communication and service.
2 May 2025
Unprompted review
Good pricing and fast delivery
11 April 2025
Unprompted review
Hose Sprayer
We ordered a hose spray mixer applicator from yourselves as Richard Jackson no longer does the one we currently use.
On first use it leaked badly and it didn't mix - very disappointing.
1 May 2025
Unprompted review
Great fast service
Great fast service, pleasure to deal with, great to be able to pick up the phone and speak to someone. Thanks guys, will deal with them again. 5⭐️⭐️⭐️⭐️⭐️
28 April 2025
Unprompted review
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