Raymour & Flanigan - Eastview Reviews 

Hanna was fantastic! I didn't like pushy sales people and she greeted us in a positive way and let us ease ourselves around the store to look. She was always available anytime I had a question. Great asset to your company.

Everyone was very prompt and helpful.
Friendly fun atmosphere!

The sales person was fantastic. Everything went well. The only thing I was a little upset about was they took the money out of my checking account and I haven’t even received my mattress yet. I receive it on Saturday.

Justin the manager was a rude little man. I asked for the general manager number he would not provide I am not going to stop giving bad reviews till general manager or corporate contacts me. They are a joke understaffed. Don’t go

So far not good our loveseat is delayed yet again(third time). Ordered on July 11th. They don't even call,text or email to let you know the status. Quick to take our money though!! Not happy so far let you know when the 19th rolls around.

Hubert was exceptionally friendly and helpful.

Great help.

The sales person James Slokum at the Victor , NY store was very helpful and answered all our questions and concerns. Great experience!

Sales rep and others were all very pleasant and friendly (everyone smiled).

Additionally, item I was looking for had been discontinued. Instead of trying to sell me something else sale rep located my item at another warehouse. I was very pleased and appreciative she took the initiative to do this. Her actions were true customer service, something you rarely experience today.

As a new salesperson, Justin was very helpful and personable. I look forward to working with him to finish my purchase!

I am having surgery and I was able to do this all by phone making it so easy for me. James Slocum took care of everything. He was efficient, professional, kind and effective!!!

Thank you James!!

Christine was wonderful.

Hannah, our sales agent, was knowledgeable and personable. It was a pleasure to work with her in deciding which mattress would be the most comfortable and affordable for us.

I ordered a brand new end table and received an open box item because they screwed up my order and never sent the new one. They offered to reorder a new one which was highly inconvenient because I ordered it in advance and drove 80 miles to pick it up to bring to my son's house.
I had no choice but to accept the open box item which is not in perfect condition with no option for reimbursement or any kind of compensation.
This doesn't even include how terrible the email communication was about my order. One example is I had no idea where to even pick it up.
Let me know add that I could not even find the location below to select what location I'm talking about. The location was not Eastview Mall it was a location on Brighton and Henrietta in Rochester it was a place to only pick up orders.

Carla was super helpful and gave me a good price .

I had the same sales agent, Christine Ross as I had 2 months ago. She is personable, reasonable and truly helpful.

Jenn gave me her full attention and took her time going through multiple options. When we came back to choose between two sofas, she didn't rush us. She made the transaction super simple, and we are excited to take delivery.

James Slocum was my salesman. He was professional, not pushy, (which is very important to me) but VERY helpful. He showed me many different styles in tables that I was looking for. I purchased two love seats, a chair to match and two lamps. I was in and out of the store in less than an hour. My kind of shopping! I would recommend James to anyone that is looking for the perfect salesman. Your store is absolutely beautiful!

Store manager was very kind and understanding. He answered all my questions (many). I tried several mattresses and kept going back, trying again and asking more questions. He was very patient and kind.

Hubert was awesome. HE will be my go to person when we look for new furniture. There was a problem on the finance end (not with the store with comenity) that they could not process on their end. I had to return a couple of times. Eric Legrett and Hubert O'Mally could not have been nicer and more professional.