Raymour & Flanigan - Eastview Reviews 

178
TrustScore 4.5 out of 5

4.5

2 Eastview Mall Drive, 14564 Victor, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Hanna was fantastic! I didn't like pushy sales people and she greeted us in a positive way and let us ease ourselves around the store to look. She was always available anytime I had a question. Great... See more

Rated 1 out of 5 stars

Justin the manager was a rude little man. I asked for the general manager number he would not provide I am not going to stop giving bad reviews till general manager or corporate contacts me. They are... See more

Rated 5 out of 5 stars

The sales person was fantastic. Everything went well. The only thing I was a little upset about was they took the money out of my checking account and I haven’t even received my mattress yet. I receiv... See more

Rated 5 out of 5 stars

Carla couldn’t have been a better representative for Raymour & Flanagan. She listened to what my mother-in law wanted. Offered up solutions; showed different options and then let us alone to look... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2 Eastview Mall Drive, 14564, Victor, NY, United States

  • 5854252900

4.5

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.5

All reviews

(178)

4,319 reviews in the last 12 months

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Rated 5 out of 5 stars

We recently purchased a new couch (and…


We recently purchased a new couch (and three gorgeous purple pillows!) from Raymour & Flanigan and we couldn't be happier with the experience. Shopping with our four children isn't always easy, but James Slocum was incredibly helpful, knowledgeable, and patient with us as we explored all our options. He really listened to our needs and helped us find the perfect couch for our home. The entire process was seamless, from selection to delivery, and we truly appreciated the excellent customer service we received. We absolutely love our new couch and highly recommend Raymour & Flanigan to anyone looking for high-quality furniture and a fantastic shopping experience - even with kids in tow!

2 August 2024
Unprompted review
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Dear Shane,

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your family are enjoying your new couch and those gorgeous purple pillows. It's great to know that James was able to assist you so effectively and make the shopping process smooth and enjoyable, even with your four children. We strive to provide excellent customer service and high-quality furniture, and your kind words affirm our efforts. We truly appreciate your recommendation and look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Smooth and friendly experience

Our sales associate was very easy to work with Mr. Legrette took his time and showed us many options without pressuring us. We were able to review options and make a purchase without being pressured or pushed into anything.
We would absolutely work with him again and recommend this store to friends.

8 July 2024
Rated 5 out of 5 stars

6 pc powered sectional

Hi, I came in and had the lovely opportunity to work with Marie Privitera-Parsons on purchasing a couch. She was amazing and very helpful in picking out what was best for my family room. I look forward to being able to work with her again for when I buy another couch or even some furniture sets. Thank you again Marie.

From, Michael Marcucci

26 May 2024
Unprompted review
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you so much for your review, Michael! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Their service is great!

My husband and I thought Josh was very nice to work with. We were doing a reselect for a mattress and he was very helpful showing our options that he new would be in our price range. We have bought a number of things from there and would go back.

1 June 2024
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Reply from Raymour & Flanigan - Eastview

Hello Jan! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

I was very impressed with Store…

I was very impressed with Store Manager, Jaclynn Peets. She listened to my concerns and was very empathetic to my situation. She went above and beyond to help me resolve my issue. She is definitely a positive asset to the store and I appreciate all that she did for me.

25 May 2024
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Reply from Raymour & Flanigan - Eastview

Hello Jean Fiano! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

We loved working with Mohammed Hassan

We loved working with Mohammed Hassan, he is very low key & pushy like alot if sales people. If he wasn't quite sure if something, he'd go ask. Also we love how your store is laid out & there is so much inventory. Last but not least, love that "not everything is order only"

19 May 2024
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Reply from Raymour & Flanigan - Eastview

Thank you so much, Brenda, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great store and service

Very nice showroom with many mattress to choose from in our price range. Carla was very nice and really helped my daughter with picking out a new mattress. She made the process very quick, easy and less stressful.

13 May 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Cynthia We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

The saleswoman

The saleswoman, Marie, was extremely knowledgeable, but not pushy.
Also, being able to try out the firmness of the vaious mattresses was very helpful in deciding which matress to buy.
Would highly recommended Raymour & Flanigan-Eastview.

7 May 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you so much, Clare, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Eric Legrett

My salesperson, Eric Legrett, made my shopping experience very pleasant. He was helpful in that he listening to what was important to me in a sofa and made recommendations. He was very polite and friendly.

29 April 2024
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Reply from Raymour & Flanigan - Eastview

Hello Jeanne Mathis Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

I am giving Hannah Hubbard 5 stars

I am giving Hannah Hubbard 5 stars! She is exactly what everyone should be like as a salesperson! Not pushy, let us shop, checked if we needed help, but didn’t bug us. So we liked our time shopping for the first time in the store in years! Keep her promote her give her a bonus!

5 April 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Elaine Olshansky! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

I went in not planning to buy a new bed…

I went in not planning to buy a new bed just look. The sales person was extremely helpful and didn’t try to steer me to a more expensive mattress which impressed me. I knew my budget and was very impressed that she helped me find a mattress and headboard in my budget.

2 March 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you so much for your review, Chris! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great sales person

Great sales person! James slocum was patient, knowledgeable, and very helpful. Delevary was great. ! Very happy.

27 February 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Barbara Gates! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

James was excellent

James was excellent! Very knowledgeable and accommodating, he made my experience a pleasure.

20 February 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Linda Tria! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

Helpful staff

Helpful staff. No high pressure.

18 February 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Margaret! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

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