Raymour & Flanigan - Gateway Reviews 

Jason was awesome with me and my order.
Delivery scheduled sooner than anticipated.
Hopefully it will get delivered without any complications .

Great service. I came to purchase a mattress. Dale Edgehill the Home Furnishing & Sleep Consultant was extremely helpful in helping me with my purchase.

She always helps

Very helpful/informative. The representative explained the furniture's full functions, which is exactly what I was looking for.

My sales lady is the best

They helped me find my perfect sleep system. Thank you so much, Dale. I will be back..

Great customer service. Great overall service

Jason Hicks is extremely professional, knowledgeable, patient and courteous. He is very well informed re: the entire furniture collections.

Our salesperson Asia was awesome
Friendly and knowledgeable

Because Giovany was so very helpful and patient with me. She is the reason I decided to go with Raymour & Flanigan.

The salesperson Dale, was extremely knowledgeable, patient and helpful. She listened to understand exactly what I needed and made recommendations accordingly.

Great customer service. Good delivery.

Writing this review because of the excellent customer service provided by Leslie, the Customer Service Lead at the Gateway Drive location in Brooklyn.

I live in North Carolina and ordered a dining room set for my mom, who lives in Brooklyn. Immediately after it was delivered, she noticed several imperfections — a gap when the table extension was raised and some minor scratches. We called customer service that same evening.

A service technician came several days later and attempted to fix the table, which unfortunately made the problem worse (the tabletop extension is now lopsided and the legs are unstable). My mom and I called the Gateway Drive location that evening to ask about a replacement and were told they needed to wait for the technician's report.

I had the pleasure of speaking with Leslie today, who told me the technician had closed the service call as completed with no recommendation for a replacement. I shared my frustration, especially since my mom had raised her concerns immediately after delivery — not days or weeks later.

Leslie listened and called me back several hours later (not days), to let me know that a replacement would be delivered over the weekend.

I'm grateful to Leslie for recognizing that this situation warranted a replacement. I don't subscribe to the premise that the customer is always right, and I appreciate when a customer service rep can discern when a customer isn't simply trying to "get over."

Thank you Leslie!

Hi ! My seller was Josefina she was very pleasant ,professional ,patience and took her time to explain and give us our time to decide what we really want based on your budget , very nice lady ! I hope her manager see this text and make her feel she’s their 5 star employee.

DALE, she's the absolute BEST, she is very professional, super friendly and very attentive to all my furniture needs. She was very, helping to select exactly what I needed all the greatest discount ever!!! Come down to Raymour & Flanagan and see Dale for all your furniture needs. She's is such a pleasure thank you so much Dale!!!Got me mattress as well as a pillow which I didn't even come to purchase, but Dale's such an expert at her job that I purchased them as well!!!

They made it very easy and helpful very friendly

I was trying to place an order online but was unable to schedule delivery for the date I needed. I called customer service, and Jason provided excellent assistance. He professionally helped me schedule the delivery, place the order, and process the payment. Everything was handled smoothly and efficiently.

The delivery team was equally impressive—professional, punctual, and efficient. They completed the delivery quickly, set everything up properly, and cleaned up afterward. Overall, it was a great experience from start to finish. Highly recommended!

Representative was very knowledgeable and demonstrated good patience.

As soon as I enter the store I was nicely greeted by Jason, who show me some mattress in the brand I was looking for, he took his time and answered any questions I had, definitely will be recommending this store and Jason as a go to person, to get a wonderful experience. This was my first time to a Raymour & Flanigan store and it wont be my last.

Jason's service was both personable and knowledgeable.