DALE, she's the absolute BEST, she is very professional, super friendly and very attentive to all my furniture needs. She was very, helping to select exactly what I needed all the greatest discount... See more
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Jason was awesome with me and my order. Delivery scheduled sooner than anticipated. Hopefully it will get delivered without any complications .
Dale has the best customer service etiquette I've ever experienced. I've just suffered a back injury which limited me to very little time due to extreme pain, Because Dale was so helpful at makin... See more
Company replied
Jason was a huge help answering a million questions and making some suggestions on how to make the delivery of special order and in stock items easy. He also kept up with letting me know when the fur... See more
Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Gateway Drive, 11239, Brooklyn, NY, United States
- 7182355452
4.8
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great experience
I’m visually impaired so I decided to just call so it wouldn’t be so stressful.. I was lucky to get someone who understood my needs and was patient with me.. this is the second time I’ve purchased and had a great experience.. I have white glove delivery and the protection..
22 November 2024
Reply from Raymour & Flanigan - Gateway
Hi Dawn,
Thank you so much for sharing your experience with us! We're thrilled to hear that our team was able to assist you in a way that met your needs and made the process less stressful. It's wonderful to know that you had a positive experience both times you've purchased from us. We truly appreciate your continued trust and support. Please feel free to reach out to us directly at rfcare@raymourflanigan.com with your name, number, and a brief description of of this issue so we can assist you further. Best regards, Ashley F. Raymour & Flanigan Customer Care Team
Best regards,
Ashley F.
Raymour & Flanigan Team anything else we can do for you in the future, please don't hesitate to reach out
Reply from Raymour & Flanigan - Gateway
Dear Mayborlin,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience. We strive to provide excellent service to all our customers, and it's clear we fell short in your case. Your comments are important to us, and we'll be addressing this with our team to ensure we improve. If there's anything specific you'd like to discuss, please feel free to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Alex was a pleasure to work with
Alex was a pleasure to work with. If you’re looking for new furniture I would highly recommend this sales representative. Will definitely shop with Alex again.
12 November 2024
Reply from Raymour & Flanigan - Gateway
Dear Kelley,
Thank you so much for your wonderful review! We're thrilled to hear that Alex provided you with such a positive shopping experience. Your recommendation means a lot to us, and we look forward to welcoming you back to our store in the future. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
The moment I entered the store my…
The moment I entered the store my Customer Service Representative Dale ,her approach was awesome.Her ethics and good rapport was all I was looking for.
10 November 2024
Reply from Raymour & Flanigan - Gateway
Dear Customer,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Dale provided you with such exceptional service and made a positive impression. We take great pride in our team's dedication to customer satisfaction, and it's always rewarding to hear when we've met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review, Ramon! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
I ordered a mattress online
I ordered a mattress online, the wrong size, I called the store and the salesman was able to assist me in changing my mattress size. He was extremely professional and helpful with me.
1 November 2024
Reply from Raymour & Flanigan - Gateway
Dear Bethzaida,
Thank you so much for sharing your positive experience with us! We're delighted to hear that our salesman was able to assist you promptly and professionally in changing your mattress size. Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase right. If you need any further assistance, please don't hesitate to reach out. Enjoy your new mattress!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Gateway
Dear Tracie,
Thank you so much for your wonderful review! We're thrilled to hear that our sales representative was able to assist you effectively. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Gateway
Dear Darlene,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service team. Providing patient and cordial service is something we strive for every day, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Gateway
Dear Vincent & Frances,
Thank you so much for your kind words and for being such loyal customers! We're thrilled to hear that you had an excellent experience with our salesperson. Your continued support means the world to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Josephine was extremely professional
Josephine was extremely professional, knowledgeable, patient and accommodating as we viewed the furniture. Would definitely recommend this furniture company. The items are quality.
23 September 2024
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Sale representative polite
Sale representative polite, knowledgeable and he worked within my budget
22 September 2024
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review, Deborah! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Arleen Marston was helpful and…
Arleen Marston was helpful and knowledgeable which made my purchase easy.
21 September 2024
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review, Nicole! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Gateway
Hello Russell family Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
I placed my order on line but I…
I placed my order on line but I received a text from a man name Jason who was super helpful! I was not the easiest picking out what I wanted but he was so helpful and answered every question I had.
4 September 2024
Reply from Raymour & Flanigan - Gateway
Hi Denise,
Thank you so much for sharing your experience with us! We're thrilled to hear that Jason was able to assist you so effectively and make your online shopping experience a positive one. Your kind words will certainly be passed along to him. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
I ordered a white vegan leather…
I ordered a white vegan leather loveseat online over the tax free weekend. The woman I spoke to was intelligent, informative and patient. I can't wait to receive my new loveseat. Thank You!
12 August 2024
Reply from Raymour & Flanigan - Gateway
Dear Roanna,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you had a positive interaction with our team and that you're excited about your new white vegan leather loveseat. We strive to provide excellent service and it's wonderful to know we met your expectations. Enjoy your new piece, and thank you for choosing us!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Gateway
Dear Athenie,
Thank you so much for your wonderful review! We're thrilled to hear that you find your purchase very comfortable. Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I do not recommend it
Completely disagree, the claims department does not resolve the problems, waiting two weeks even though the insurance is paid. In less than a year, the article gave me a problem. I reported it two weeks ago and I have not received a response.
9 July 2024
Unprompted review
Excellent service
Excellent service, with a smile! Roxanne is fabulous! I will only work with her 🥰
6 July 2024
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review, Carmel! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Best shopping experience ever !!!!
Had a great experience while shopping at The Gateway Mall in Brooklyn.Roxane,our sales associate was the absolute best, very professional, courteous, helpful and patient making our shopping experience so much more pleasant.
21 April 2024
Reply from Raymour & Flanigan - Gateway
Hello Basdaye Mohammed! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
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