DALE, she's the absolute BEST, she is very professional, super friendly and very attentive to all my furniture needs. She was very, helping to select exactly what I needed all the greatest discount... See more
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See what reviewers are saying
Jason was awesome with me and my order. Delivery scheduled sooner than anticipated. Hopefully it will get delivered without any complications .
Dale has the best customer service etiquette I've ever experienced. I've just suffered a back injury which limited me to very little time due to extreme pain, Because Dale was so helpful at makin... See more
Company replied
Jason was a huge help answering a million questions and making some suggestions on how to make the delivery of special order and in stock items easy. He also kept up with letting me know when the fur... See more
Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Gateway Drive, 11239, Brooklyn, NY, United States
- 7182355452
4.8
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Mott was awesome as always
Mott was awesome as always. I followed him from the Flatbush Avenue branch to gateway and referred several clients throughout the years. Hard to find such dedication , commitment and excellent customer service in staff members.
22 March 2021
Reply from Raymour & Flanigan - Gateway
Hi Carol! Thanks so much for taking the time to leave us such a positive review! Thank you for shopping with us! -MR
He was very patient.
20 March 2021
Great furniture, Not So Great Experience
Everything went well with purchase of my items. However, the delivery process was the complete opposite. 30 minutes after (4:15 pm), the close of the window time (12:30 pm- 3:45 pm), I attempted to contact the local store and customer service regarding my delivery. I reached out to both entities for over 2 hours (5:42 pm) before actually speaking to someone on the phone. The customer service representative called the local store on my behalf and they assured him that my order would be delivered within the next 20 minutes. Again, this was not true and my furniture was delivered at 6:50 pm.
18 March 2021
Reply from Raymour & Flanigan - Gateway
Hi there, We are very sorry about your negative experience with us regarding your delivery. We would like to get you in touch with our management team to resolve this issue. Please email us at RFCare@raymourflanigan.com with your order details. Thank you for your patience, we will be in touch as soon as possible. -MR
The email team was amazing anything I…
The email team was amazing anything I needed they answers questins did my numerous rescheduling dates for me because my closing date. The team that delivered the furniture was amazing they came and setup everything and cleaned up.
18 March 2021
Reply from Raymour & Flanigan - Gateway
Hello Kadidra! We want to thank you for taking the time to leave us such an incredible review! We hope you enjoy your new furniture! -MR
The sale associate that help we were…
The sale associate that help we were very knowledgeable and understanding. That help me a lot, I look forward to doing business with you again and i will recommend your store to my friends and family.
18 March 2021
Reply from Raymour & Flanigan - Gateway
Hi Lisa! It's great to hear you enjoyed shopping for furniture with us. Have a great day! -MR
Sales rep was very helpful
17 March 2021
You haven’t helped me and I’m looking…
You haven’t helped me and I’m looking for a refund
8 March 2021
Great place to shop
I was greeted by the salesperson at the entrance. I asked to just be left to explore. Within 10 minutes the salesperson came to find me to see if I had any questions. He was professional and knowledgeable. He absolutely heard my concerns and helped me find the bedroom set I needed.
19 December 2020
Professional service
The sales associate had helped me before so I requested her assistance again when I needed to make another purchase. She is always polite, respectful and Very helpful.
11 December 2020
Reply from Raymour & Flanigan - Gateway
Hi Beverley! Thanks for reviewing your experience at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR
Great service with my purchase
22 October 2020
Reply from Raymour & Flanigan - Gateway
Hi Glenda! It's great to see your experience was fabulous! We appreciate you shopping with us! -MR
Anthony was awesome!
14 October 2020
Reply from Raymour & Flanigan - Gateway
Hi Maria! Many thanks for your terrific review! We appreciate you shopping with us! -MR
Very professional
I had a very positive experience with Mrs. Shirley at Raymor. I went to the one in valley stream. Thus far I'm happy with the purchase. Very professional
28 September 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Alicia. It's nice to see you enjoyed your experience at Raymour & Flanigan. Thank you for shopping with us! -MR
Reply from Raymour & Flanigan - Gateway
Hi Luis! It's nice to hear you enjoyed your experience with Raymour & Flanigan. Thank you for furniture shopping with us! -MR
Wanted to say thank you to all staff at…
Wanted to say thank you to all staff at the Gateway store in Brooklyn. Especially to Valentino St. Clair who took care of me. I had a long wait but it was worth it I love Raymour and Flanigan...Got a beautiful cocktail table.Thank you again.
19 September 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Nelida! Thanks for taking a few minutes to leave us such great feedback! We appreciate you shopping with us! -MR
I ordered bedroom chest to be included…
I ordered bedroom chest to be included with a island that is on back order. When I was billed I was charged a delivery fee. Which for the life of me I can't understand since I have island that is going to be delivered.
15 September 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Judy. We are sorry for any issues you've encountered with our delivery fee and we apologize for the inconvenience this has caused. We'd like to look into your issue to see how we can help get this resolved. Please email us at rfcare@raymourflanigan.com with more details. Thank you. -MR
Excellent services from the staff who…
Excellent services from the staff who help us decide on our bedroom set we purchase.
10 September 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Gael! We are pleased to hear you had a great experience shopping with us! Thank you for furniture shopping with us! -MR
Ryan was the person who helped me he…
Ryan was the person who helped me he was very knowledgeable of everything I asked him he was poised and respectful and I appreciate everything
13 July 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello Ryan! We are thrilled to see you enjoyed your experience. We hope you enjoy your new furniture! -MR
I received excellent service from the…
I received excellent service from the salesperson and the manger Rick Ortiz. Everything was greatly explained.
23 June 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Gary! It's great to see you enjoyed your experience. Have a great day! -MR
Very good & very good helping you with…
Very good & very good helping you with a problem
23 June 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Corrine! We want to thank you for telling us about your shopping experience. Thank you for furniture shopping with us! -MR
It was great thanks with the help of…
It was great thanks with the help of Lebert,wonderful service.
11 March 2020
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Kamesha! Thanks so much for telling us about your experience. We hope you enjoy your new furniture! -MR
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