Just moved my mom and Sandy Dolan from Raymour Flannigan outlet was there for our family every step of the way. From shopping an entire apartment's worth of furniture, to long distance payment process... See more
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The sales representative, Casey Buccos, was very helpful. He spent as much time as we needed to make sure we were happy with our choices. He was informative, friendly, and patient while we asked quest... See more
Company replied
I called the McKinley pkwy store in Hamburg and spoke with Alex about my credit card. I was never informed in full about the deferred interest after 12 months and other issues. Alex did nothing but be... See more
Company replied
Was greeted by Salesman …his name is Devin Roskwitalski. He was fantastic from start to finish! He was extremely courteous and professional, with a good knowledge of the product we were looking for... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3464 McKinley Pkwy, 14219, Buffalo, NY, United States
- 7162068931
4.6
Excellent
85 reviews
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Replied to 0% of negative reviews
Typically replies within 24 hours
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The sales person was great & we had…
The sales person was great & we had bought furniture a few years ago for our living room. The delivery guys knew exactly what they were doing & set the up was quick & easy .
3 May 2026
Brad was very helpful and patient.
29 April 2026
Was greeted by Salesman …his name is…Devin
Was greeted by Salesman …his name is Devin Roskwitalski.
He was fantastic from start to finish! He was extremely courteous and professional, with a good knowledge of the product we were looking for (mattress).
We basically purchased the mattress because of Devin.
He is a great asset to your company!
26 April 2026
Leased a couch almost a year ago
Leased a couch almost a year ago, just paid it off, almost 3x’s the original price which isn’t even worth the actual price. It’s lightweight and falls back easily unless you have it against a wall. The back has been wobbly since I got it along with the arms of the couch. Cushions do not come off so therefore covers can never get washed so I keep a cover on my couch. How ironic this couch isn’t even on their website anymore. Worse piece of furniture I ever had and will shop with them again!
15 November 2024
Unprompted review
Jack was so knowledgeable and helpful.
23 September 2025
Large selection of furniture and mattresses
Randy was very knowledgeable about the mattress I was interested in. Randy answered all my questions and very helpful and easy to understand.
16 August 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Dear Patricia,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Randy was able to assist you with your mattress inquiries and that you found his knowledge and helpfulness to be exceptional. At Raymour & Flanigan, we strive to provide our customers with the best service possible, and it's always rewarding to know when we've succeeded.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
The Raymour & Flanigan Team
We told Jolanta what we were looking…
We told Jolanta what we were looking for and what our price range was and she showed us several options and was very patient.
12 August 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hi Karen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jolanta was able to assist you in finding the perfect options within your price range. Providing excellent customer service and ensuring our customers feel valued and supported is our top priority, and it's wonderful to know that Jolanta's patience and expertise made a positive impact on your visit.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Customer Service Team
Fast quick sales women very helpful
Fast quick sales women very helpful. I always come to outlet instead or big store. Like the atmosphere
14 June 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Shannon Hanley,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our sales team and that you enjoy the atmosphere at our outlet. It's always our goal to provide helpful and efficient service, and we're glad to know that we’ve met your expectations. We truly appreciate your loyalty and look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet in the future.
Best regards,
The Raymour & Flanigan Team
The sales people were helpful
The sales people were helpful, but not pushy. They knew what was on their floor.
30 May 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Joanne,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our sales team helpful and knowledgeable. Our goal is to provide a comfortable and informative shopping experience without any pressure, and it's great to know we achieved that during your visit.
If there's anything more we can do to enhance your experience or if you have any further suggestions, please feel free to reach out. We look forward to welcoming you back to Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Zach let us look for a bit on our own
Zach let us look for a bit on our own. At the exact time that we were ready to talk, he approached. He gave us all the info we needed and took us to the desk to process the sale.
25 April 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Nancy,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Zach was able to assist you at just the right moment and provide all the information you needed. It's wonderful to know that your visit went smoothly and that you were satisfied with the service. We truly appreciate your feedback and your perfect rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
Good service and selection
Went to the R & F outlet store for a recliner. They had quite a few to choose from, and Zack was very helpful and not the least bit pushy.
19 March 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Bill,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found a great selection of recliners at our outlet store and that Zack was able to assist you without any pressure. Providing a comfortable and helpful shopping experience is our top priority, and it's wonderful to know we succeeded in your visit. If you have any more furniture needs in the future, we look forward to welcoming you back. Enjoy your new recliner!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Scott,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you received excellent customer service during your visit. We strive to provide the best service possible, and your feedback is incredibly valuable to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Thank you for being a valued customer.
Best regards,
The Raymour & Flanigan Team
Tina was a good salesman
Tina was a good salesman. Informative and helpful but not pushy. I will definitely shop there again.
18 February 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Anna,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Tina provided you with informative and helpful service without being pushy. It's wonderful to know that you had such a positive shopping experience at Raymour & Flanigan Furniture and Mattress Outlet. We look forward to welcoming you back in the future!
Best regards,
The Raymour & Flanigan Team
Have been shopping ther for about ten…
Have been shopping ther for about ten years and always found what I was looking for
15 January 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Luzcedenia Rivera,
Thank you so much for your kind words and for being a loyal customer for the past ten years! We are thrilled to hear that you have consistently found what you were looking for at Raymour & Flanigan Furniture and Mattress Outlet. Your satisfaction is our top priority, and it’s wonderful to know that we have been able to meet your expectations. We look forward to serving you for many more years to come. If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Service was great
Service was great! Helped me and made arrangements that were perfect to meet our needs!
10 January 2025
Reply from Raymour & Flanigan - Hamburg Outlet
Hello Charity,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience and that our team was able to make arrangements that perfectly met your needs. Providing excellent service is our top priority, and your kind words truly mean a lot to us.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan Furniture and Mattress Outlet.
Warm regards,
Raymour & Flanigan Customer Service Team
Very helpful and knowledgeable
It was not a man named Raymond. It was a female named Mel (Melanie). She was very helpful and knowledgeable. I will be seeing her on Friday. Can't wait.
24 November 2024
Reply from Raymour & Flanigan - Hamburg Outlet
Hi Charlene,
Thank you so much for your wonderful review! We're thrilled to hear that Melanie provided you with such helpful and knowledgeable service. We look forward to seeing you again on Friday. If you need anything in the meantime, don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Our sales woman was by far the…
Our sales woman was by far the friendliest, most helpful person I’ve ever dealt with! She went above and beyond to make our purchase experience a wonderful one!
24 November 2024
Reply from Raymour & Flanigan - Hamburg Outlet
Hi Jay,
Thank you so much for your glowing review! We're thrilled to hear that your saleswoman provided such exceptional service and made your purchase experience wonderful. We strive to go above and beyond for our customers, and it's fantastic to know we succeeded in your case. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
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