Raymour & Flanigan - Henrietta Reviews 

252
TrustScore 5 out of 5

4.8

500 Jay Scutti Boulevard, Suite 100, 14623 Rochester, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more

Company replied

Rated 5 out of 5 stars

I knew what I was looking for in a couch. I spent some time testing a bunch of different ones for comfort and taking pictures of the possibles. I then went home and looked them up online to check si... See more

Company replied

Rated 1 out of 5 stars

Long story short the platinum protection plan sucks and I basically have to lose my coverage after two years, take a store credit and pay $500 more out of pocket in order to get the same couch just a... See more

Company replied

Rated 5 out of 5 stars

Your Raymour sales associate Kaylee was outstanding. Kaylee took time to listen to all our concerns, she listened to what types of mattresses and couch we were looking for, our price range, and she h... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States

  • 5852721870

4.8

Excellent

TrustScore 5 out of 5

252 reviews

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4.8

All reviews

(252)

4,319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service in replacing our…

Wonderful service in replacing our mattress. Manager Steve was patient and very helpful. Very courteous

13 October 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for taking the time to leave a review, Susan! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We bought a mattress!

It is typically not easy shopping for a mattress. But our recent experience was a game changer and we left R&F as truly satisfied customers. Our salesman, Christopher Case, was extremely knowledgeable and sensitive to our need to have “space” to assess his suggestions. We never felt rushed or overly influenced in making our decision, and we were comfortable in sharing any concerns or questions. Definitely a 5-star experience!

8 October 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you David and Susan Walter for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Sabrina was very helpful in assisting…

Sabrina was very helpful in assisting us with our furniture purchase.

24 September 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you Jeffrey Gibbs for your kind words. It's great to hear your salesman was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Our salesperson Adam was very easy to…

Our salesperson Adam was very easy to work with. Very low pressure which is greatly appreciated.

16 September 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for taking the time to leave a review, Marilyn! We're happy to hear that your sales associate was easy to to work with!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great experience at Raymour a&…

Great experience at Raymour a& Flanigan. Store had wonderful selection of Livingroom sets and they were in stock! Stacy helped us and was very knowledgeable and helpful in our decision making process. Thanks!

6 September 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you Michael Egan for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Sales rep was very knowledgeable

Sales rep was very knowledgeable, very helpful and didn't try to push higher priced mattresses. He let me make up my own mind. Really appreciated that...gave me the information I needed to make the right decision for me.

5 September 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for your review Cherie Hastings We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Very good

Very good people were helpful and polite

2 September 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for taking the time to leave a review, Daniel! We're happy to hear that your sales associate was helpful and polite!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We have had such a good experience…

We have had such a good experience buying furniture. The salesman was great he didn’t pressure use at all. He allowed use to decide for ourselves what we wanted the purchase. He knew a lot about the furniture that we were looking to purchase.

2 September 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for taking the time to leave a review, Gregory! We're happy to hear that your sales associate was knowledgeable and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Easy

Easy, breezy beautiful

31 August 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you Helen Wilson for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Jason Santora was great

Jason Santora was great! Very patient with me as I had to facetime parents while shopping fir them! He was able to accommodate me for all items iI was purchasing!

29 August 2022
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Reply from Raymour & Flanigan - Henrietta

Hi Tina! Thank you for taking the time to leave us a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Jeff V.

Rated 5 out of 5 stars

Staff are always helpful

Staff are always helpful. Easy to make purchase. Thank you again.

22 August 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you Paul Palmer for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Our salesman

Our salesman, Chris, was very patient, helpful and professional.

14 August 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for taking the time to leave a review, John! We're happy to hear that your sales associate was helpful, professional, and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

My salesperson Rob was great

My salesperson Rob was great, professional, and knowledgeable, making my experience and sales transaction smooth and easy.

20 July 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for taking the time to leave a review, Christine! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great experience

Great experience. Rob did a terrific job of giving me time to explore without looking constantly looking over my shoulder.

19 July 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you Michael Henchen for your review. We are happy to hear that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Good selection of items

Good selection of items. Salesperson is knowledgeable and courteous towards the buyer. Good store experiance.

6 July 2022
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Reply from Raymour & Flanigan - Henrietta

Thank you for taking the time to leave a review, John! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great service and products

Our sales person was very informative and patient, as we were making our decisions. We wold recommend Raymour & Flanigan to anyone who wants great service and well made furniture.

11 January 2022
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Reply from Raymour & Flanigan - Henrietta

Hi Diana! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Colleen E

Rated 5 out of 5 stars

Excellent Service

I went in needing to purchase a sofa, a loveseat, and a recliner to replace those that were more than worn out.

I was greeted by a sales associate named Rajeen. He showed me a number of choices, but never pressured me to make a sale. Pressure would make me walk out the door! He was patient and courteous, but I wasn't ready to make a decision. I wanted to go home and make more measurements and look more elsewhere and online.

Cognizant that salespeople often work at least partly on commission, when I went back, I asked for Rajeen. He had already spent a good deal of time with me and deserved to be credited with the sale. He spent a good deal more time walking me around the store, looking at different options that would suit my needs, until I finally made my decision.

I am happy with my final choices and the delivery.

22 December 2021
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Reply from Raymour & Flanigan - Henrietta

Hi Upstate,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

Thank you

Thank you, Salesman was Great

25 October 2021
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Reply from Raymour & Flanigan - Henrietta

Hi Fouad,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

Salesperson was very friendly and…

Salesperson was very friendly and helpful. I know they work on commission, and I felt bad that we were only purchasing a new bed frame. He answered all our questions and was as helpful to us as if we were buying a living room set.

28 September 2021
Rated 5 out of 5 stars

Great experience

Chelsey at the Henrietta NY location was great! Very professional and knew exactly what I wanted. Made the entire process quick, easy, and enjoyable.

22 September 2021

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