I was able to order my item, on sale, and get it in time for an upcoming family visit. Because I am on a tight time schedule, I called the Kingston outlet store and spoke to a lovely associate who hel... See more
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Went to purchase a new mattress. Our sales associate Julie was very helpful and knowledgeable. She did a great job guiding us to make the best mattress choice for us with no pressure to make a purch... See more
Company replied
Mattress firmer than store model. Purchased the queen elite koil. Got a down mattress topper to make softer. Still wake up with a little back achiness that I have to stretch out. I will see how I... See more
Company replied
Sales Associate, Venice was both friendly and knowledgeable about your products. It took me several visits to try out different beds and decide what works best for my needs and my pocketbook. He wa... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
401 Frank Sottile Blvd., 12401, Kingston, NY, United States
- 8454438700
4.9
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I was able to order my furniture in time for a family visit
I was able to order my item, on sale, and get it in time for an upcoming family visit. Because I am on a tight time schedule, I called the Kingston outlet store and spoke to a lovely associate who helped me schedule my furniture pickup earlier than what was available on the pick-up calendar. Their customer service can't be beat, and I appreciate talking to a real person!
4 July 2026
Found the one we liked and customized…
Found the one we liked and customized it online. The entire process took minutes.
18 May 2026
Great salesperson
Great salesperson. Very knowledgeable and very friendly. Easy to talk to, not pushy. Great experience!
5 May 2026
Kevin the Sales Person was informative
Kevin the Sales Person was informative, kind, patient and accommodating to all our questions and needs. He was the main reason we purchased two (2) deliveries instead of just one.
26 April 2026
Fast & Easy!
I already knew what I wanted and it was quick and easy to order it. And since the price was lower than my credit, we were able to get some new bed pillows as well which was great!!
24 March 2026
While we had a general idea regarding…
While we had a general idea regarding what we were looking for in buying a new bed and mattress, our salesperson Bobby showed us everything we needed to see and explained all of the options that were available. This was particularly important with respect to selecting the right mattress for our wants and needs. This was an outstanding buying experience for both my wife and I.
19 March 2026
Outstanding selection, prices and service
From the moment I arrived in the store I was greeted by the salesperson, Krystal who introduced herself and said she was there to help. She also gave me space to look around and was very professional and helpful working with me as I made choices. She even moved some items around the store for me so I could see how they looked together. Great furniture buying experience.
21 September 2025
Reply from Raymour & Flanigan - Kingston Outlet
Hello Britt,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Julie was able to assist you so effectively. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that Julie made a positive impact during your visit.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
An agent was waiting at the door and…
An agent was waiting at the door and had the information I needed.
15 August 2025
Reply from Raymour & Flanigan - Kingston Outlet
Hello Janice,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our agent was able to assist you promptly and provide the information you needed. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We appreciate your 5-star rating and look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Carol the sale person was very nice and…
Carol the sale person was very nice and not pushy. Another salesman at a different store said may I follow you around and we did not like that. Carol asked if we could she could help us and we said we were looking and she just stayed near enough that if we needed help she was right there.
7 July 2025
Reply from Raymour & Flanigan - Kingston Outlet
Dear Bette Smith,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Carol provided you with the right balance of assistance and space during your visit. It's wonderful to know that her approach made you feel comfortable while shopping. We strive to ensure our customers have a pleasant and stress-free experience, and your feedback reassures us that we are on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan Furniture and Mattress Outlet.
Warm regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Great store, Great Staff
Excellent staff and my personal helper , Tim Freer, always goes above and beyond the call of duty to be helpful
1 June 2025
Reply from Raymour & Flanigan - Kingston Outlet
Hi Andrew,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff, especially with Tim Freer. It's great to know that he went above and beyond to assist you.
We truly appreciate your kind words and your support. If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Great delivery service and instant…
Great delivery service and instant response to your order online
25 May 2025
Reply from Raymour & Flanigan - Kingston Outlet
Hello Laurie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were pleased with our delivery service and the prompt response to your online order. Providing excellent service is our top priority, and your feedback lets us know we're on the right track. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Excellent and friendly service!
Sales Associate, Venice was both friendly and knowledgeable about your products. It took me several visits to try out different beds and decide what works best for my needs and my pocketbook. He was also very patient! That was very appreciated by me, since I really had trouble deciding. I will say he went above and beyond! Also, I have to say, having shopped around, your store and better prices, while still delivering quality. Thank you so much!
4 May 2025
Reply from Raymour & Flanigan - Kingston Outlet
Hello,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Venice. It's great to know that his friendliness, knowledge, and patience made your visits enjoyable and helped you find the perfect bed for your needs and budget.
We strive to offer quality products at competitive prices, and your kind words affirm that we are on the right track. Your satisfaction is our top priority, and we are delighted to have met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan.
Thank you once again for your kind review!
Best,
The Raymour & Flanigan Team
Kingston Store
Tom, my salesman is absolutely amazing and I will only work with him. I have bought several items from your store and each time Tom was extremely helpful . I love that he is not a pushy type and takes the time to understand what I’m looking for.
26 April 2025
Reply from Raymour & Flanigan - Kingston Outlet
Hello Sandra,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experiences with Tom. It's fantastic to know that his helpful and understanding approach has made your visits to our store enjoyable. We truly appreciate your loyalty and are delighted that Tom has been able to assist you in finding the perfect items for your home.
We look forward to welcoming you back to Raymour & Flanigan soon. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great salesperson
Great salesperson, pleasant atmosphere, wonderful attitudes and service.
24 April 2025
Reply from Raymour & Flanigan - Kingston Outlet
Hello Carole,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the service provided by our salesperson and found the atmosphere pleasant. Our team works hard to create a welcoming environment and provide excellent service, so your feedback means a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
So helpful!
The online shopping experience was okay, but the delivery service was amazing! I couldn’t ask for more helpful people!
1 February 2025
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