Went to purchase a new mattress. Our sales associate Julie was very helpful and knowledgeable. She did a great job guiding us to make the best mattress choice for us with no pressure to make a purch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mattress firmer than store model. Purchased the queen elite koil. Got a down mattress topper to make softer. Still wake up with a little back achiness that I have to stretch out. I will see how I... See more
Company replied
Sales Associate, Venice was both friendly and knowledgeable about your products. It took me several visits to try out different beds and decide what works best for my needs and my pocketbook. He wa... See more
Company replied
We had an excellent experience shopping at Raymour & Flanigan, and Dale our Sales Representative listened to what we were looking for in a new couch for our livingroom space. He showed us multiple sec... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
401 Frank Sottile Blvd., 12401, Kingston, NY, United States
- 8454438700
4.9
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience shopping for a mattress
15 August 2023
Reply from Raymour & Flanigan - Kingston Outlet
Hello Donna Rosenberg! Thank you for your feedback. We're glad you had such a good experience with us. We hope you enjoy your new furniture!
Awesome help in picking out furniture
2 August 2023
Reply from Raymour & Flanigan - Kingston Outlet
Thank you James for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.
Buying beds
Everything was good and clear with Garrett Welch, whom we had seen a few weeks earlier.
We do want to note the linguistic discrepancy and lack of clarity between the "protector" covers and the "protection" offered to the mattress. It's very badly worded.
26 July 2023
Reply from Raymour & Flanigan - Kingston Outlet
Hi Larry. Thanks for sharing this positive rating. We hope you’re enjoying your new furniture! Thank you!
Salesman was great
16 July 2023
Reply from Raymour & Flanigan - Kingston Outlet
Thank you so much for your kind review! It's great to hear that your sales person did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!
Easy pickup
Very helpful , easy pick up...we asked if we could have the recliner chair taken out of the box & materials recycled...the gentleman was friendly & professional
7 July 2023
Reply from Raymour & Flanigan - Kingston Outlet
Thank you for your review! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.
Laura was an awesome salesperson- not…
Laura was an awesome salesperson- not pushy, knowledgeable, friendly
24 June 2023
Laura was very helpful to me looking…
Laura was very helpful to me looking for the mattress I wanted
22 May 2023
The salesperson was very respectful and…
The salesperson was very respectful and patient with us and helped us find exactly what we needed .
16 May 2023
Great purchase experience
Venice was extremely helpful. He was very familiar with the products and gave great recommendations. Someone else made the purchase at one store but the delivery is going to be a another location. He and his manager made arrangements for the delivery. The purchase was quick and easy.
2 May 2023
Tara was a pleasure to do business…
Tara was a pleasure to do business with. She was very helpful in showing us what we were looking for. Also was not pushy at all, like other furniture stores. I would highly recommend her…
13 April 2023
Tara was awesome
Tara was awesome. Helpful and knowledgeable. Pleasure having her help. Will ask for her in future
6 April 2023
Reply from Raymour & Flanigan - Kingston Outlet
Thank you for your review Elizabeth Fischer We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
was charged a second delivery charge…
was charged a second delivery charge which I think is unfair the quality of the furniture previously purchased was poor I already paid delivery on first set and would have kept that if the workmanship was of better quality
21 March 2023
Reply from Raymour & Flanigan - Kingston Outlet
Hi Debbie. We are sorry to see that you are dissatisfied with our delivery fees. We would love an opportunity to talk this over with you. Please reach out to us at rfcare@raymourflanigan.com and someone should be in touch with you shortly. -Jeff V.
Enjoy dealing with Tom
Enjoy dealing with Tom. Professional,doesn’t pressure, answers all my questions. Pleasure
21 March 2023
Customer service was OUTSTANDING !!!!!! PLENTY of items to choose from
Customer service was OUTSTANDING !!!!!!
7 February 2023
Reply from Raymour & Flanigan - Kingston Outlet
Thank you Richard Alecca for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
Extremely helpful to get in the chairs
Ordered online when I got home but Tara was incredibly helpful and I don't think I would of ordered with out her guidance.
31 January 2023
Reply from Raymour & Flanigan - Kingston Outlet
Thank you Sommer for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture. -Jeff V.
Tom is great
Tom is great. I will be buying from the Kingston store in the future and Tom will absolutely be my sales person.
11 January 2023
Reply from Raymour & Flanigan - Kingston Outlet
Thank you so much for sharing your experience with us! We're happy to hear that your salesman provided you with such excellent service and we'll make sure to pass along your kind words to him. We look forward to serving you again soon! -Jeff V.
Great experience!
Went to purchase a new mattress. Our sales associate Julie was very helpful and knowledgeable. She did a great job guiding us to make the best mattress choice for us with no pressure to make a purchase.
Delivery was great as well. We were notified of a time frame as to when the mattress would be delivered and then received a text message when the delivery was 5 minutes away. The delivery itself was quick and done professionally. Overall, excellent service from start to finish.
1 January 2023
Unprompted review
Reply from Raymour & Flanigan - Kingston Outlet
Thank you for your review James We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new mattress! -Jeff V.
Reply from Raymour & Flanigan - Kingston Outlet
Thank you Renee. We're glad to hear you had a great experience with our team!! -Jeff V.
Great selection of mattresses.
Great selection of mattresses. Very helpful salesperson.
14 December 2022
Reply from Raymour & Flanigan - Kingston Outlet
Thank you Stephanie Bausfor your review. We're happy to hear you found our service and selection to be amazing!! We hope to see you again. -Jeff V.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.