Liked it the salesman Jose was great. However would have liked to take the items we purchased with us that day. Now I have to either leave work early for a delivery or take the time and go pick it up... See more
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See what reviewers are saying
We came in looking for a sofa set and we're immediately greeted at the door. We were asked about our visit and what we were looking for. The associate let us guide him through our needs, furniture pre... See more
Company replied
Our salesman, Kevin Woode, was great! He was professional, pleasant and not pushy (which was a huge plus for us), we knew what we were going to buy, it was just a matter of finding it in the store...... See more
Our family loves the new sectional, delivered and set up today! We were able to customize the perfect fit with the knowledge and patience of Patricia, who helped us choose the exact pieces to fit the... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
50 Hale Road, Suite 100, 6042, Manchester, CT, United States
- 8606482988
4.6
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Sales person was good and answered all…
Sales person was good and answered all questions. The big issue is we were supposed to get a gift card emailed for making the big purchase, still haven't seen one, not sure if we will get one or not, second time this is happening not sure if we will accept this offer again
22 December 2024
The sales person was very helpful and…
The sales person was very helpful and knowledgeable. My buying experience was very positive.
10 December 2024
Reply from Raymour & Flanigan - Manchester
Dear Erik S, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that our salesperson was able to assist you effectively and make your buying experience a pleasant one. Your kind words are greatly appreciated and will be shared with the team. We look forward to serving you again in the future! Best regards, Raymour & Flanigan
My sales associate
My sales associate, Bengie, was helpful, thorough, and informative. The manager, Mike, also greeted us and was very polite. Highly recommend!
10 December 2024
Reply from Raymour & Flanigan - Manchester
Dear Tansley Dabrowski, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Bengie was helpful, thorough, and informative during your visit. It's also great to know that Mike made a positive impression with his polite greeting. We truly appreciate your recommendation and look forward to serving you again in the future. Best regards, Raymour & Flanigan
Our salesperson was Chris Ritchings and…
Our salesperson was Chris Ritchings and he was excellent- can't say enough good about him. Where I think your company could greatly improve is in ending delivery charges. We spent $3400. in furniture and have to pay an extra $225 for delivery. Understand your costs for delivery are almost constant whether your truck is on the road or not. Your delivery people are on the clock regardless and it matters little if the truck you own or lease is on the road or parked. At least consider free delivery if a customer spends over some amount such as a $1000. or so. I almost walked when I heard the cost to deliver.
5 December 2024
Reply from Raymour & Flanigan - Manchester
Dear Jan,
Thank you for taking the time to share your experience with us. We're thrilled to hear that Chris Ritchings provided you with excellent service. We will certainly pass along your kind words to him.
We appreciate your feedback regarding delivery charges. Your insights are valuable to us as we continually strive to improve our services. We understand your concerns and will take them into consideration as we review our policies.
Thank you for choosing Raymour & Flanigan. We hope to have the opportunity to serve you again in the future.
Best regards,
Raymour & Flanigan Customer Care Team
Reply from Raymour & Flanigan - Manchester
Dear Kathy,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our salesperson. Our team strives to provide excellent service, and it's always rewarding to know when we've succeeded. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Salesperson was great
We purchased our from the Manchester store. Our sales person Randy was awesome.
30 November 2024
Unprompted review
Reply from Raymour & Flanigan - Manchester
Hi Corey,
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with Randy at our Manchester store. We strive to provide excellent customer service, and it's great to know he made a good impression.
We understand your frustration regarding our return policy and the restocking fee. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously work to improve our services and policies. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Thank you for choosing Raymour & Flanigan.
Best regards,
Raymour and Flanigan
Took extra time to show me different…
Took extra time to show me different options and answered all my questions
28 November 2024
Reply from Raymour & Flanigan - Manchester
Dear FY,
Thank you so much for your wonderful review! We're thrilled to hear that our team took the extra time to show you different options and answer all your questions. Providing exceptional service and ensuring our customers find exactly what they need is our top priority. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Kudos
The store is laid out beautifully. We were welcomed immediately by Gaye who knew exactly what to show us to fulfill our needs. She was very organized in her approach and we made the purchase right away.
23 November 2024
Reply from Raymour & Flanigan - Manchester
Dear ERusso,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the store layout and that Gaye was able to assist you so effectively. It's great to know that her organized approach helped you find exactly what you needed. We appreciate your business and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Manchester
Dear Ellen,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our team helpful and accommodating. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Very helpful
Very helpful, friendly and NOT pushy whatsoever. Will definitely return for more purchases. The showroom was just beautiful!
18 November 2024
Reply from Raymour & Flanigan - Manchester
Dear Maryann,
Thank you so much for your wonderful review! We're thrilled to hear that you found our team helpful and friendly, and that you enjoyed your time in our showroom. It's great to know that you felt comfortable and not pressured during your visit. We look forward to welcoming you back for more purchases in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Joe the manager was nothing but helpful
We purchased a sectional three days ago and a sale started two days after our purchase. I called the Manchester, CT store and was put in contact with Joe. He was awesome. He told us about their 45-day price guarantee and has scheduled the refund to my account. Joe was funny along with being very professional, two hard trates to pull off together. Thank you Joe! You represent Raymour & Flanigan well. We look forward to our delivery.
13 November 2024
Unprompted review
Reply from Raymour & Flanigan - Manchester
Hi Karla,
Thank you so much for sharing your positive experience! We're thrilled to hear that Joe was able to assist you with the price guarantee and that he made the process enjoyable and professional. It's wonderful to know that you feel well taken care of and that Joe represented Raymour & Flanigan in such a positive light. We hope you love your new sectional and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Bengie Rolon was very helpful.
9 November 2024
Reply from Raymour & Flanigan - Manchester
Hi Robert,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Bengie Rolon was able to assist you effectively. We strive to provide excellent service to all our customers, and it's wonderful to know that Bengie met your expectations. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Manager was patient and accommodating
Manager was patient and accommodating. Selection however, was limited and floor models showed poor quality and fabrication. Could not see much improvement or difference between the outlet and the showroom side. Even color options were very limited.
26 October 2024
Reply from Raymour & Flanigan - Manchester
Hi Carlos,
Thank you for taking the time to share your feedback. We're glad to hear that you found our manager patient and accommodating. We apologize that our selection and the quality of our floor models did not meet your expectations. Your comments about the limited color options and the similarity between the outlet and showroom sides are valuable to us, and we'll certainly take them into consideration as we strive to improve our offerings. We hope to have the opportunity to better serve you in the future.
Best regards,
The Raymour & Flanigan Team
Andy our salesman was exceptional
Andy our salesman was exceptional. He was friendly, extremely knowledgeable, understanding of what our needs were and clearly interested in assuring we were happy with our purchase.
20 October 2024
Reply from Raymour & Flanigan - Manchester
Hi Eric,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Andy provided exceptional service and was able to meet your needs. It's wonderful to know that his friendliness, knowledge, and dedication made your shopping experience a great one. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our sales woman was very helpful and…
Our sales woman was very helpful and not pushy. I would definitely return to this location.
29 September 2024
Great salesperson and selection
Randy Galetta greeted us and listened to interest on a sofa and loveseat he showed us the first one we were interested in and when that one wasn’t as comfortable as we thought it would be he showed us another. We bought the Carmine sofa and loveseat. Randy explained the fabric and how to clean it etc. never did he try to rush us for a decision. He was very patient answering all our questions as well. We can’t wait for delivery. Thank you Randy.
28 September 2024
Quality service not a hard core sale
Initially we were approached by 2 sales staff with clip boards and it felt pushy! We were later approached by Andy with bottled water checking on us. His arrival was comfortable, very open and done in a caring way asking if we had questions. He educated us on options and listened to our goals. Our original plan was revised! We waited to return to finalize our purchase until he was working!!! We will return to work with him.
22 September 2024
Reply from Raymour & Flanigan - Manchester
Hello George and Joan Cramer Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Good workers
Good workers, aloud us to walk around and check everything that was for sale
6 September 2024
Reply from Raymour & Flanigan - Manchester
Hi Joe,
Thank you for taking the time to share your experience with us! We're delighted to hear that you appreciated the freedom to explore our showroom and that our team was helpful. If there's anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Manchester
Hi Tim,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that our staff was able to provide you with a friendly and helpful experience. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Manchester
Dear Linda,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our sales team and that you found our availability and pick-up process convenient. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
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