Liked it the salesman Jose was great. However would have liked to take the items we purchased with us that day. Now I have to either leave work early for a delivery or take the time and go pick it up... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came in looking for a sofa set and we're immediately greeted at the door. We were asked about our visit and what we were looking for. The associate let us guide him through our needs, furniture pre... See more
Company replied
Our salesman, Kevin Woode, was great! He was professional, pleasant and not pushy (which was a huge plus for us), we knew what we were going to buy, it was just a matter of finding it in the store...... See more
Our family loves the new sectional, delivered and set up today! We were able to customize the perfect fit with the knowledge and patience of Patricia, who helped us choose the exact pieces to fit the... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
50 Hale Road, Suite 100, 6042, Manchester, CT, United States
- 8606482988
4.6
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely recommend!
This was our second large purchase from Raymour & Flanigan, and its so low stress and easy. We love the options and appreciate the knowledge of the salespeople.
8 April 2024
Reply from Raymour & Flanigan - Manchester
Hello William Hill! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Manchester
Hi, Tom. Thanks for sharing this 5-star rating. We hope to see you again soon, thank you for being a customer with Raymour & Flanigan!
The sales associate
The sales associate, Randy, was very helpful, informative and patient as we asked questions and pondered over our decision.
5 March 2024
Reply from Raymour & Flanigan - Manchester
Hello Bo Cuprak! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Reply from Raymour & Flanigan - Manchester
Thank you, Orlando, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Good service in buying my furniture.
Good service in buying my furniture.
I hope the delivery will be as good!!
20 February 2024
Reply from Raymour & Flanigan - Manchester
Hello Mary Ann Mahoney! Thank you for your feedback. Thank you for leaving this 5-star rating! We hope you
have a great delivery, and that you enjoy your new furniture!
Ernesto is a helpful salesperson and…
Ernesto is a helpful salesperson and helped me complete my purchase
11 February 2024
Reply from Raymour & Flanigan - Manchester
Hello Martha Spada! Thank you for your kind words, we are pleased to know that our sales associate was so helpful! We hope you're enjoying your new furniture. Thank you!
Bedroom purchase
Our salesman was so great!
He knew his products and was so pleasant. He didn’t pressure us which is what I like.
Definitely will return when I’m ready to purchase a new couch!!
2 February 2024
Reply from Raymour & Flanigan - Manchester
Thank you so much, Allen, for taking the time to leave a review and for your kind words. We're so happy to hear that our staff provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Michael was very helpful
Michael was very helpful, showroom was laid out well and spacious
28 January 2024
Reply from Raymour & Flanigan - Manchester
Hello Kevin Donovan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Great experience!
Derek Johnson was the best! So kind, helpful and never pushy. It was a pleasant experience! Thank you.
17 January 2024
Reply from Raymour & Flanigan - Manchester
Thank you Jennifer for your review! It's great to hear that your sales person, Derek , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
Pleasant experience at Raymour & Flanagan!!
My salesman Derrick Jackson made my shopping experience very pleasant and enjoyable. Derrick was very professional, knowledgeable and helpful in the process of my purchase. I will definitely shop at Raymour & Flanigan again.
10 October 2023
Reply from Raymour & Flanigan - Manchester
Hello Chris! Thank you for your kind words, we are pleased to know that our sales associate was so knowledgeable and helpful! We hope you're enjoying your new furniture. Thank you!
No sales pressure
We appreciated Amnah introducing herself when we walked in and letting us look around by ourselves, when we made our decisions we went to find her to finalize the sale
9 October 2023
Reply from Raymour & Flanigan - Manchester
Hello Elaine Rogers! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Dbb66
Very easy to reach our salesman from a few weeks ago. Very nice and knowledgeable!
8 October 2023
Reply from Raymour & Flanigan - Manchester
Hello Diane! Thank you for your kind words, we are pleased to know that our sales associate was so nice and knowledgeable! We hope you're enjoying your new furniture. Thank you!
Great customer service provided by…
Great customer service provided by George the store manager..I will continue to purchase my furniture in Raymour & Flanigan - Manchester location.
25 September 2023
Reply from Raymour & Flanigan - Manchester
Hello Wanda Maldonado! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Helpful staff
9 September 2023
Reply from Raymour & Flanigan - Manchester
Thank you for your review, Jennifer. It's great to hear that our staff was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
Managers are amazing
15 August 2023
Reply from Raymour & Flanigan - Manchester
Hello Customer! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Reply from Raymour & Flanigan - Manchester
Thank you so much, Lisa, for taking the time to leave a review. We're so happy to hear that our staff provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Absolutely the worst furniture purchase…
Absolutely the worst furniture purchase I have ever made. Purchased a modular leather couch. I told the salesman the space we had he figured out what would work, and we bought it. It was delivered, but would not assemble the way the salesman had laid it out. The delivery guys couldn't assemble it and left the entire thing in the middle of the floor - unassembled and told us we would have to purchase something else. After 2 weeks of back and forth with management, they finally agreed to return a chase lounge and we would pay for a recliner. They made us pay for a second delivery fee. They delivered the new recliner - the electronics wouldn't work. The delivery guy went to truck and scavenged a part off of another piece of furniture on the truck. He hooked that up and they left. We had to argue with them to get them to assemble the sectional properly. They assembled it and left. We subsequently found out that the electronics now wouldn't work on another piece of the furniture - because it is all supposed to be wired together. Called the store. They said they would turn the delivery truck around and come back to the house to remedy it. I changed my work schedule to wait for them. They never show. Finally after waiting nearly all day - they call and said they would try to send out a service guy next week. Aaagh! Hands down the most unprofessional organization I've ever had the displeasure to work with. My advice is go anywhere else. I've paid two exuberant delivery fees and my furniture still is not set up properly. I regret walking into their store. You will too.
27 July 2023
Unprompted review
Reply from Raymour & Flanigan - Manchester
Hi Tim.
We’re sorry to hear about the experience you had with your delivery. We would be happy to talk with you further about this. Please email us at rfcare@raymourflanigan.com with your account details, including phone number associated with your sale and a brief description of your experience. A leader will be in touch shortly. Thank you!
Saleslady was couteous and informative
23 July 2023
Reply from Raymour & Flanigan - Manchester
Thank you so much, James, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I loved Patricia
Patricia was really helpful, patient, and friendly, not pushy, but personably. I really enjoyed working with her
3 July 2023
Reply from Raymour & Flanigan - Manchester
Thank you Sandra for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!
Reply from Raymour & Flanigan - Manchester
Thank you for your review, Daira! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.