My new recliner stopped working. A technician replaced some parts. It worked great for about two weeks. Called for service again. About a week later someone from customer service called to tell me the... See more
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Walking out the store was beautiful took several moments for someone to come up and help us. And the person did he guided us in the right direction and showed plus several items to choose from and mat... See more
Company replied
My sales rep gave me the whit glove treatment. From A-Z Philip made it easy to buy furniture. He was responsive , knowledgeable, courteous, acted with a sense of urgency, was available and I can't say... See more
Company replied
This was my first experience to shop on line for a piece of furniture. I had a staff sales member who worked for many years with RF, by the name of John. He found what I was interested in which was... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
70 Universal Drive, 6473, North Haven, CT, United States
- 2034980738
4.6
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Your Sales man
Your Sales man was very patient he explained all our options and showed us many pieces to choose and the pros and cons of the different products. We felt that he took our questions well and carefully made sure he understood what we were looking for.
28 April 2025
Reply from Raymour & Flanigan - North Haven
Hello John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to assist you with patience and thoroughness. It's wonderful to know that he provided you with a comprehensive understanding of your options and helped you find exactly what you were looking for. We strive to ensure our customers feel valued and understood, and your feedback reassures us that we are on the right track. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Positive shopping experience
Lovely sales staff, very attentive and knowledgeable about inventory.
28 April 2025
Reply from Raymour & Flanigan - North Haven
Hello Donna,
Thank you for your wonderful feedback! We're delighted to hear you had a positive experience with our attentive and knowledgeable sales staff. Excellent customer service is our priority, and it's rewarding to know we've met your expectations.
We appreciate your 5-star rating and look forward to welcoming you back to Raymour. If you need anything else, please reach out.
Best,
Raymour & Flanigan Team
I paid $550 for a chair that I was told…
I paid $550 for a chair that I was told I could pick up Wednesday and that I would get notification. Got no notification. Called the pick up # - no answer. Called store I purchased it at. Told they had pick up down for tomorrow but they doubted it would be there. Switched me over to someone to talk about it. No one ever answered. Horrible no existent customer service.
13 April 2025
Reply from Raymour & Flanigan - North Haven
Hello Ali,
Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience and frustration you encountered with the pickup process and our customer service. This is not the level of service we strive to provide, and I understand how disappointing this must have been for you.
Please know that your feedback is important to us, and we are committed to addressing these issues to improve our service. I would like to assist you further and ensure that your chair is ready for pickup as soon as possible. Could you please provide your order details and email rfcare@raymourflanigan.com so that we can resolve this matter promptly?
Thank you for your patience and understanding.
Best regards,
The Raymour & Flanigan Team
Great Experience
They were very helpful and extremely patient while we shopped for a new bed.
7 April 2025
Reply from Raymour & Flanigan - North Haven
Hello Don,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was helpful and patient during your search for a new bed. Providing excellent customer service is our top priority, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - North Haven
Hello Wendy,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience at Raymour & Flanigan. It's fantastic to know that John was able to provide you with informative and friendly service. We strive to ensure all our customers feel valued and supported, and your kind words affirm that we're on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Jennifer was very helpful and…
Jennifer was very helpful and knowledgeable. She answered all my questions. She also went further to helping solve a problem i had.
5 March 2025
Reply from Raymour & Flanigan - North Haven
Hello Jeannette,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Jennifer. It's great to know that she was able to assist you effectively and go the extra mile in solving your problem. We strive to provide excellent service to all our customers, and your kind words are truly appreciated.
If you have any more questions or need further assistance, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - North Haven
Hello Lori,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rodney provided you with excellent service and was very helpful during your visit. We strive to offer the best customer service, and it's wonderful to know that Rodney made a positive impact.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Sales person was great
9 February 2025
Reply from Raymour & Flanigan - North Haven
Hello Joseph,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our salesperson. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that we met your expectations.
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Selection was good let you roam around…
Selection was good let you roam around with out hounding you
16 January 2025
Reply from Raymour & Flanigan - North Haven
Dear Joanne Howland,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you enjoyed our selection and appreciated the freedom to explore our showroom without feeling pressured. At Raymour & Flanigan Furniture and Mattress Store, we strive to create a comfortable and welcoming shopping experience for all our customers.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We hope to see you again soon at our North Haven location.
Warm regards,
The Raymour & Flanigan Team
Great experience shopping and finding…
Great experience shopping and finding what we needed. Sales people very helpful.
12 January 2025
it was wonderful to speak to a real…
it was wonderful to speak to a real person and meet with them in the showroom. its very difficult to buy a large item online without speaking to someone about comfort and material. I can not talk to an ibot for this. also, John M was extremely helpful and efficient.
6 January 2025
The salesmen was courteous
The salesmen was courteous, polite and professional. He knows the products and make great suggestions to help us decide on what to order.
5 January 2025
sales rep and purchase agents were very…
sales rep and purchase agents were very courteous
28 December 2024
Welcomed promptly
Welcomed promptly, shown recliners area. I immediately spotted an appropriate size lift recliner.
The salesman demonstrated the remote and finalized the sale.
I had previewed your selections online and you seemed to offer a better selection than LazyBoy in Clinton.
Could not have been easier. Delivery men were also exceptional.
1 December 2024
Reply from Raymour & Flanigan - North Haven
Dear William,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the perfect lift recliner and that our team was able to assist you promptly and efficiently. It's great to know that our online selection and in-store service met your expectations. We're also pleased to hear that the delivery process went smoothly. Your kind words mean a lot to us, and we hope you enjoy your new recliner for many years to come.
Best regards,
The Raymour & Flanigan Team
Salesperson was very knowledgeable and…
Salesperson was very knowledgeable and quick processing my order
30 November 2024
Reply from Raymour & Flanigan - North Haven
Hi Nadia,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to assist you efficiently and knowledgeably. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I shop In the North Haven
I shop In the North Haven, CT location and Ivette has been my personal "go to" each time I shop there.
30 November 2024
Reply from Raymour & Flanigan - North Haven
Hi Debbie,
Thank you so much for your wonderful review! We're thrilled to hear that Ivette has been able to assist you each time you visit our North Haven location. We truly appreciate your loyalty and look forward to serving you again soon.
Best regards,
The Raymour & Flanigan Team
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