Online purchase was easy and I was able to find mattress options that were within my price range with helpful filters to narrow my selection. I was able to find a universal base that was adjustable as... See more
Company replied
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See what reviewers are saying
We had a problem with 2 defective mattress/box spring sets that were exactly the same, each set purchased less than 2 years apart. Brandie, the store manager, went above and beyond to have our warrant... See more
Typically, when entering you are attacked with questions and pushy sales reps, this did not occur last night. (I understand the salesperson role but it does make it quite uncomfortable for the consum... See more
Company replied
Brendan was super helpful and walked me directly to the sofas I had in mind. He was patient and attentive, even personable with my son while we goofed around the store. The purchasing process was... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3380 Southwestern Boulevard, 14127, Orchard Park, NY, United States
- 7166755970
4.7
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Amanda Reuben was very helpful and…
Amanda Reuben was very helpful and knowledgeable She helped me with my concerns in choosing the furniture for me
5 May 2026
The salesman Adam Flanagan was very…
The salesman Adam Flanagan was very helpful in helping us making a decision on a new mattress. He went out of his way to find us the best deal and made sure we were completely satisfied.
22 February 2026
Dan was great
17 February 2026
Our salesperson Wendy was great and the…
Our salesperson Wendy was great and the delivery guys were thorough and professional.
14 January 2026
Great choices and service
The product I wanted was in stock and easy to find. Adam at the orchard park location was extremely helpful but not pushy. I had my choice of delivery or pickup and the wait time was less than 3 days.
13 January 2026
Friendly & professional service with a…
Friendly & professional service with a good listening ear. Dale was attentive & polite. We've purchased items previously as well and were satisfied. Thank you!
6 October 2025
The salesman was wonderful
The salesman was wonderful. I purchased products from there before they were very helpful. There was one mixup and they straighten it out before they delivered it to me. The delivery,drivers were also very nice and helpful.
18 September 2025
Our salesperson
Our salesperson, Ms. Crockett, took time with us and showed a variety of options. She was knowledgeable about the products.
9 September 2025
Amazing!
The associate that helped us was very friendly! Very good atmosphere. Did not feel pressured. The prices might be or might seem expensive. But they have extremely good financing!
30 August 2025
Reply from Raymour & Flanigan - Orchard Park
Hello Amanda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our associate made you feel welcome and that you enjoyed the atmosphere at our store. It's great to know that you appreciated our financing options as well. We strive to offer flexible solutions to make your shopping experience as pleasant as possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Orchard Park
Hello Krista,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great experience and that you highly recommend our store. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
If you ever need anything in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Daniel greeted us the minute we walked…
Daniel greeted us the minute we walked in the door.
He was also very helpful and patient with me trying to make a decision on what chair I would purchase.
Thank you for such great experience.
Janice
11 August 2025
Reply from Raymour & Flanigan - Orchard Park
Hello Janice,
Thank you for sharing your experience! We're thrilled to hear that Daniel made a positive impression from the moment you arrived. Excellent customer service is our priority, and it’s great to know Daniel contributed to your satisfaction.
If you need anything else or have more feedback, please reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Rosemary our salesperson was excellent…
Rosemary our salesperson was excellent and very informative. They delivery personal were well mannered and efficient.
6 July 2025
Reply from Raymour & Flanigan - Orchard Park
Hello Kathleen,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with Rosemary and our delivery team. It's great to know that Rosemary was able to provide you with excellent and informative service, and that our delivery personnel were well-mannered and efficient.
We truly appreciate your 5-star rating and your kind words. Your satisfaction is our top priority, and it's rewarding to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Thank you for choosing Raymour & Flanigan for your home furniture needs. We look forward to serving you again!
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
I had the best salesman
I had the best salesman; Dan B. He was very friendly and very knowledgeable about the item I wanted to buy. He was patient with me as I was deciding what I would purchase. I left the store with a good feeling !
5 May 2025
Reply from Raymour & Flanigan - Orchard Park
Dear Carolyn,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Dan B. provided you with exceptional service and helped make your shopping experience enjoyable. It's great to know that his friendliness, knowledge, and patience left you with a good feeling. We truly appreciate your feedback and your perfect rating. We look forward to welcoming you back to Raymour & Flanigan in the future!
Warm regards,
The Raymour & Flanigan Team
Vandals and Insults
First, two guys attempted to vandalize my vehicle in the parking lot. I saw them approach my SUV and alerted the store. The R&F staff knew and did nothing as I went to confront them alone. I did not sign for the purchase at the store because the receipt did not show the monthly rate. The guy behind the desk further insulted me by pulling out a calculator and saying "I can show you how to figure it out" with a smirk on his face. The salesman was unenthusiastic.
27 April 2025
Reply from Raymour & Flanigan - Orchard Park
Hello Steve,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience at our store. Your safety and satisfaction are very important to us, and it's concerning to learn about the situation in the parking lot.
Regarding your experience at the sales desk, I apologize for any frustration or inconvenience you encountered. We strive to provide clear and respectful communication, and it seems we fell short in this instance. Your feedback is invaluable, and we will use it to improve our service and training.
If there's anything further you'd like to discuss or if you need assistance, please feel free to reach out to us directly at rfcare@raymourflanigan.com.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Orchard Park
Hello Mary,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found exactly what you were looking for at Raymour & Flanigan. Your satisfaction is our top priority, and it's great to know that we were able to meet your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Store manager “Angie” was the best and very friendly and professional …
I went in with a set amount of money that I new I could afford and it wasn’t much but Angie, the store manager helped me out and got me exactly what I wanted, when I left I was so happy with what I bought. They didn’t pressure me in to finance or something I didn’t want, I’m waiting to get my delivery and I will post a follow up
22 March 2025
Reply from Raymour & Flanigan - Orchard Park
Hello Tim,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Angie was able to assist you in finding exactly what you wanted within your budget. It's great to know that you felt no pressure and left the store happy with your purchase. We strive to provide a comfortable and supportive shopping environment for all our customers.
We look forward to delivering your new furniture and hope it brings you joy and comfort in your home. Please feel free to reach out if you have any questions or need further assistance. We can't wait to hear your follow-up!
Best regards,
The Raymour & Flanigan Team
John was great
John was great! He asked us a few questions to help guide us to the right mattress, as there were so many choices it could be overwhelming. He made it so easy. I would recommend him to family and friends.
1 March 2025
Reply from Raymour & Flanigan - Orchard Park
Hello,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that John was able to assist you in finding the perfect mattress and make the process easy and enjoyable. Your recommendation to family and friends means a lot to us, and we truly appreciate your kind words. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
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