Amanda was great- very knowledgable, personable and friendly, and was NOT PUSHY, like some salespeople are. She listened to us, respected what we said, and went out of the way to accomodate us!
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See what reviewers are saying
We had a problem with 2 defective mattress/box spring sets that were exactly the same, each set purchased less than 2 years apart. Brandie, the store manager, went above and beyond to have our warrant... See more
Online purchase was easy and I was able to find mattress options that were within my price range with helpful filters to narrow my selection. I was able to find a universal base that was adjustable as... See more
Company replied
Typically, when entering you are attacked with questions and pushy sales reps, this did not occur last night. (I understand the salesperson role but it does make it quite uncomfortable for the consum... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3380 Southwestern Boulevard, 14127, Orchard Park, NY, United States
- 7166755970
4.7
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Orchard Park
Hello Mary,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found exactly what you were looking for at Raymour & Flanigan. Your satisfaction is our top priority, and it's great to know that we were able to meet your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Store manager “Angie” was the best and very friendly and professional …
I went in with a set amount of money that I new I could afford and it wasn’t much but Angie, the store manager helped me out and got me exactly what I wanted, when I left I was so happy with what I bought. They didn’t pressure me in to finance or something I didn’t want, I’m waiting to get my delivery and I will post a follow up
22 March 2025
Reply from Raymour & Flanigan - Orchard Park
Hello Tim,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Angie was able to assist you in finding exactly what you wanted within your budget. It's great to know that you felt no pressure and left the store happy with your purchase. We strive to provide a comfortable and supportive shopping environment for all our customers.
We look forward to delivering your new furniture and hope it brings you joy and comfort in your home. Please feel free to reach out if you have any questions or need further assistance. We can't wait to hear your follow-up!
Best regards,
The Raymour & Flanigan Team
John was great
John was great! He asked us a few questions to help guide us to the right mattress, as there were so many choices it could be overwhelming. He made it so easy. I would recommend him to family and friends.
1 March 2025
Reply from Raymour & Flanigan - Orchard Park
Hello,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that John was able to assist you in finding the perfect mattress and make the process easy and enjoyable. Your recommendation to family and friends means a lot to us, and we truly appreciate your kind words. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I just got my Bill in the mail and owed…
I just got my Bill in the mail and owed less than 500 on my last bill now they added interest for one month totaling over 750 ,just in interest,new payment 1128.81, BEWARE do not buy from this company . I will never deal with them again ....Thanks for nothing I called and you cant even talk to a human ,You know my number if you want to make things right
9 February 2025
Unprompted review
Reply from Raymour & Flanigan - Orchard Park
Hello Pete,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with your billing. We strive to provide clear and accurate billing information, and it's concerning to hear about the unexpected charges you've encountered. We would like to look into this matter further to better understand what happened and to see how we can assist you. Please reach out to our customer service team at your earliest convenience so we can address your concerns directly.
Warm regards,
Raymour & Flanigan Furniture Team
888-729-6687
Harrison was a great help
Harrison was a great help, very knowledgeable and super nice.
He helped us pick the perfect sofa for our living room.
6 February 2025
TERRIBLE MATTRESS BUYING EXPERIENCE
I just had the worst possible experience at the Orchard Park location of Raymour and Flanigan and specifically their store manager augustine beyer. We purchased a King Koil Smart Life Mattress and adjustable bed frame for nearly $7k that has been nothing but a headache. Our salesperson did a fine job, but the bed was giving us trouble from the start. The app that works the smart bed did not work at all. The relax mode would either not turn on or not turn off. The bed alarm would go off randomly and the bed would lock up in the firmest setting that was the most uncomfortable sleep you could imagine. I reached out to my salesperson who said they would have their service team reach out to repair the bed. I stated I wanted to return the bed. We scheduled an appointment with Raymour and Flanigan which cancelled because they said they could not service the bed, and we needed to contact the manufacturer directly. Keep in mind, we paid extra for their "Platinum Protection Plan" and we were supposed to get next day delivery which took almost a week to arrive. After we made repeated contact with King Koil they did approve a replacement of the defective bed. They delivered the new bed, and after set up, the replacement bed also did not operate as it should. It would not connect with smart phones, we were unable to adjust the bed from the absolute firmest possible setting and the bed made terrible noises throughout the night. We were told we had to wait past 30 days to exchange the bed. We wanted to return the second defective bed and get our money back. Keep in mind, we live approx. 30 miles from the store. We had to wait until day 31 to return the bed. We went to the store today and asked to speak to a manager that is when we got to meet the store manager who did not even want to hear about our issue. We asked for a refund and was told "that's not going to happen". He rudely stated that we could either do an exchange for a equal or more expensive mattress or have the bed serviced. I replied obviously you can not service the bed and our chances of getting a bed in working order does not seem likely. We asked if we could just get everything handled today on an exchange. We were told "no" that he had no time to meet with us today it was a "hot floor" code for busy showroom. We would need to drive back tomorrow (another 60 mile round trip) for our scheduled appointment. Keep in mind there were 6 salespeople standing around at that time, not with customers. We walked around showroom where the manager passed by multiple times without a word or asking if we needed any assistance. We left there highly dissatisfied and disgusted with the money we spent on a low quality mattress. We were treated with disrespect and would never go back to that location. I am sure there are decent people that work there, but the worst experience in a retail store that I can remember. I plan on contacting their district manager to share my experience.
1 February 2025
Unprompted review
Reply from Raymour & Flanigan - Orchard Park
Hello Tom I,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant visit and found our sales associates helpful. Your feedback is incredibly valuable and motivates us to continue providing excellent service.
If you ever need anything else or have any questions, feel free to reach out. We look forward to welcoming you back to our Orchard Park showroom soon!
Best regards,
The Raymour & Flanigan Team
Salesperson Susan was courteous
Salesperson Susan was courteous, friendly, knowledgeable and answered all my questions.
Thank You
24 December 2024
Online purchase made easy
Online purchase was easy and I was able to find mattress options that were within my price range with helpful filters to narrow my selection. I was able to find a universal base that was adjustable as well as a simple frame. Delivery was on time, even two days after a historic S Buffalo snowstorm! Backed right into my driveway with no problems. Terrific job guys, thanks!
15 December 2024
Reply from Raymour & Flanigan - Orchard Park
Hello, thank you so much for taking the time to share your experience with us! We're thrilled to hear that our online purchasing process and selection filters made it easy for you to find the perfect mattress and base within your budget. It's great to know that our delivery team was able to get your order to you on time, even after the snowstorm in South Buffalo. We strive to provide excellent service, and your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out. Thanks again for your kind words! Ashley Raymour & Flanigan Customer Service Team
Reply from Raymour & Flanigan - Orchard Park
Hi Rob, thank you for your review! We're glad to hear that you found what you were looking for at a fair price. We appreciate your feedback and hope to serve you again soon. If you have any other comments or suggestions, feel free to let us know.
Malcom Rocker/recliner chair in…
We ordered a Malcom rocker/recliner chair in burgundy red, and when it arrived, it was gray. Not the color we ordered.
8 December 2024
Reply from Raymour & Flanigan - Orchard Park
Dear Esther,
Thank you for taking the time to share your experience. We sincerely apologize for the mix-up with your Malcom rocker/recliner chair. Receiving the wrong color is understandably frustrating, and we regret any inconvenience this has caused. We value your feedback and are committed to ensuring our customers receive exactly what they order. Please reach out to our customer service team so we can address this issue promptly.
Best regards,
Raymour & Flanigan Customer Care Team
Wish you offered oak as an option for…
Wish you offered oak as an option for bedroom furniture. Salesman was helpful and professional.
20 October 2024
Reply from Raymour & Flanigan - Orchard Park
Hi Diane,
Thank you for taking the time to share your feedback with us! We're glad to hear that our salesman was helpful and professional during your visit. We appreciate your suggestion about offering oak as an option for bedroom furniture and will certainly pass it along to our product team. Your input is valuable to us as we strive to improve our offerings. We hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Excellent customer service from Dan…
Excellent customer service from Dan Bonasera who did a great job helping us with our purchases.
13 October 2024
Reply from Raymour & Flanigan - Orchard Park
Hi Mark,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Dan provided you with excellent customer service and was able to assist you with your purchases. We will be sure to pass along your compliments to him. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Salesman was helpful but not pushy
Salesman was helpful but not pushy; really appreciated that!
15 October 2024
Reply from Raymour & Flanigan - Orchard Park
Dear K. Paul,
Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that you appreciated the helpful yet non-pushy assistance from our salesman. Our team strives to create a comfortable and supportive shopping environment, and it's wonderful to know we succeeded in your case. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Number 1...The salesperson DID NOT…
Number 1...The salesperson DID NOT follow us around the showroom...Shopped around and found within min what I exactly loved....bought it Thursday and was just delivered today....Saturday...Delivery guys VERY professional and pleasant...Great experience
23 August 2024
Reply from Raymour & Flanigan - Orchard Park
Dear Sandi,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found exactly what you loved so quickly and that our salesperson respected your shopping space. It's also fantastic to know that your delivery was prompt and that our delivery team made a positive impression. We truly appreciate your kind words and your 5-star rating. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Orchard Park
Hi Lori,
Thank you so much for your wonderful review! We're thrilled to hear that you're excited about your new Canadel table and that everything has gone smoothly so far. We hope it brings you many years of enjoyment. If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Another great purchase experience
Raymour Flanigan had just the end tables we we're looking for at a reasonable price. Susan Crockett is a very knowledgeable sales person and a pleasure to deal with.
30 July 2024
Reply from Raymour & Flanigan - Orchard Park
Hi Anthony,
Thank you so much for your glowing review! We're thrilled to hear that you found the perfect end tables at a reasonable price. It's wonderful to know that Susan provided you with knowledgeable and pleasant service. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
John was patient and informative
John was patient and informative. A very relaxed experience
28 July 2024
Reply from Raymour & Flanigan - Orchard Park
Hi James,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that John provided you with a patient and informative service, making your visit a relaxed one. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
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