Sandra Garcia was extremely attentive to what I wanted in a bed frame and mattress. She knew her products to show me. VERY HELPFUL and Pleasant sales representative for your business. I would in a he... See more
Company replied
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See what reviewers are saying
Our sales consultant Marquis Jordan showed us a few mattresses after asking what size and comfort level we were looking for. We tried out five different ones and found one that seemed perfect. We als... See more
The lady that helped me was very sincere and helpful. She was eager to help and asked great questions. I know she is a new employee and learning her job, I know this because she made a great connect... See more
Company replied
My daughter and I were “ just looking”!until we found just what we wanted. The store was clean and had a great variety and our customer service person was friendly, helpful and unobtrusive! Omar ad... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1406 Elm Street, 1089, West Springfield, MA, United States
- 4132343140
4.4
Excellent
126 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - West Springfield Outlet
Hello Sandra Laude Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much for your review, Hanan! We're so happy to hear you had a great experience and that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Ann Procopio We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Jose Ruiz! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Josh Elander
Josh Elander was a very friendly and knowledgeable person to deal with and made our time at the outlet both stress free and enjoyable
8 February 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much for your review, Liam and Janara! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great ppl I met
Great ppl I met. Nice that they pick you up at door and know how to sell.
12 February 2024
Omar Cox was most helpful
Omar Cox was most helpful, very responsive to my needs, and efficient in showing what I was looking for. The delivery of the adjustable bed went efficiently. R&F does a great job keeping the customer updated on arrival time. This is the 3rd or 4th purchase from R&F. I don't hesitate to recommend the company and Mr. Cox to others.
10 February 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much for your review, Susann! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Welcomed
The minute we walked in, Sandra made us feel welcomed. She is an amazing asset to the company. She is very knowledgeable and what we like most of all, she did not pressure us; instead she showed us what was available and made sure that we were able to make a decision that was our own. The showroom is beautiful. I wanted to buy more!!!!!
24 January 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Cindy and Bill! Thank you for your kind words, we are pleased to know that our sales associate did a fantastic job! We hope you're enjoying your new furniture. Thank you!
Omar is a gem; I was not a simple sale
My purchase was done over 2 visits a few weeks apart and Omar was phenomenal. He is the consummate professional and I was impressed how he remembered me and the details of my furniture search despite the extended delay.
He worked hard to both get the best price and accommodate my very unique item and delivery requirements. Even when there was an unexpected snafu at the payment counter, he was nothing but helpful and accommodating!
6 November 2023
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much for your review, Billy! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Very helpful!!
5 October 2023
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much for your review, Jessica! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Helpful sales associate.Very patience…
Helpful sales associate.Very patience went out of her way to be accommodate me.
17 September 2023
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you for your review, Christy. It's great to hear that your sales person, Omar, was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
because I was there
29 July 2023
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Richard. Thanks for sharing this positive rating. We hope you’re enjoying your new furniture! Thank you!
Adrian was so helpful and knowledgeable…
Adrian was so helpful and knowledgeable and patient while we made some decisions! Great employee!
19 July 2023
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you for your review Sarah. We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture.
Very helpful and friendly sales person
Very helpful and friendly sales person. Helped me find exactly what I was looking for
16 July 2023
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much for your kind review! It's great to hear that your sales person did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!
I was standing there for over 20…
I was standing there for over 20 minutes until somebody came to see if I need help then when I get the help it was good I would go back there
3 July 2023
Excellent sales person.
29 June 2023
Salesperson’s professionalism
Salesperson’s professionalism, and person centered interaction throughout my meeting with Mr. Cox are two areas of customer service that I value, and experienced 100% during my visit.
2 June 2023
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you Hazel for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.
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