Only one rug of the two I bought and paid for in May has been delivered. I have called your customer service multiple times and gotten no good response. In fact, this rug wouldn’t have even been sent... See more
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Sandra Garcia was extremely attentive to what I wanted in a bed frame and mattress. She knew her products to show me. VERY HELPFUL and Pleasant sales representative for your business. I would in a he... See more
Company replied
Our sales consultant Marquis Jordan showed us a few mattresses after asking what size and comfort level we were looking for. We tried out five different ones and found one that seemed perfect. We als... See more
The lady that helped me was very sincere and helpful. She was eager to help and asked great questions. I know she is a new employee and learning her job, I know this because she made a great connect... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1406 Elm Street, 1089, West Springfield, MA, United States
- 4132343140
4.6
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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Only one rug of the two I bought and…
Only one rug of the two I bought and paid for in May has been delivered. I have called your customer service multiple times and gotten no good response. In fact, this rug wouldn’t have even been sent to me how I not called and complained. I keep being told that they will get back to me and no one has gotten back to me. I’m about ready to call the Better Business Bureau.
18 July 2026
Tur sales mamager spent a lot of time reviewing stock and out of stock items
The time the sales manager spent with me to review items and offer additional savings
25 July 2026
Sondra spent a lot of time with us over…
Sondra spent a lot of time with us over 2 days and found what we were loooking for in for our living room and a mattress.
22 June 2026
Marquis made the experience a pleasure
Marquis made the experience a pleasure. He was knowledgeable and helpful. Recommend this store.
13 June 2026
Andy was very understanding of our…
Andy was very understanding of our concerns and was awesome in assisting us to choose another mattress today!
12 June 2026
The salesman was great management horrible
The salesman was great. The store management team is absolutely the worst. I was delivered a broken base for a dining room table, the manager told me I would have to come in and purchase a new base for them to process my return for the broken one. This seems very odd to me and never in my 30+ years of buying something have I heard of a process like that.
1 June 2026
Unprompted review
Efficient service-Perfect Delivery
The delivery men were polite, helpful and worked efficiently. We got our order next day well within the delivery time window. Great experience
25 May 2026
Sandra Garcia was wonderful
Sandra Garcia was wonderful. Very knowledgeable in giving us ideas in planning the rooms and givng us pricing tips. Very sweet and personable. Would definitely recommend her.
23 May 2026
Very easy online purchase
Very easy online purchase, very happy with the price and just the color i was looking for.
8 September 2025
The woman that waited on us was quite…
The woman that waited on us was quite patient and informative.
11 August 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Susan,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a positive experience at Raymour & Flanigan. It's wonderful to know that our team member was able to assist you with patience and provide you with the information you needed. We strive to offer excellent service to all our customers, and your feedback is greatly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Working with Lynnette was a pleasure
Working with Lynnette was a pleasure. She was very informative and helpful.
9 August 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Theresa,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that working with Lynnette was a pleasure and that she was able to provide you with informative and helpful service. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team is meeting your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield Outlet
Hello John,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience with our sales team. Our staff takes pride in being knowledgeable and patient, and it’s wonderful to know that their efforts made your visit enjoyable.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Right away we were greeted by Omar who…
Right away we were greeted by Omar who was very big help in getting us new counter stools for our new home. He was polite, personable and made us feel comfortable. Omar made our shopping experience excellent!
29 July 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Katherine,
Thank you for sharing your great experience with us! We are happy to hear that Omar helped you find the perfect counter stools for your new home. It's nice to know that his friendly approach made you feel comfortable and added to your shopping experience.
We really appreciate your kind words and your 5-star rating. Your feedback encourages us to keep providing excellent service to all our customers. If there’s anything else we can do for you in the future, please let us know.
Congratulations on your new home, and we hope you enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Do not recommend, support team does not respond
Their sales staff was excellent. Their support team... no. I've been asking for a repair, and willing to pay for it, for 9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence.
I do not recommend this vendor.
3 July 2025
Unprompted review
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Paul,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience with our sales staff, but we are truly sorry to learn about the challenges you've faced with our support team. Your experience does not reflect the high standards we strive to maintain.
We understand how frustrating it must be to have your requests go unanswered, and we sincerely apologize for any inconvenience this has caused. Please know that we take your concerns seriously and are committed to resolving this issue promptly.
Could you please provide us with your contact information or reach out to us directly at your earliest convenience? We would like to ensure that your repair request is addressed as soon as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet Customer Service Team
Excellent customer service
Excellent customer service
The salesman Hazim Moustafa went above and beyond for us
Answering every single question we had,he made 100 trips to find whatever we wanted with a smile
Thank you Hazim
29 June 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Michael,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your excellent experience with Hazim. It's great to know that he was able to assist you with such dedication and enthusiasm. We strive to provide exceptional service, and it's rewarding to see that reflected in your experience. Your kind words will certainly be shared with Hazim and our team. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Martha,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff was helpful and professional during your visit. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and your feedback is truly appreciated.
We hope you are enjoying your new furniture and look forward to welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Outlet
Found exactly what I needed
Found exactly what I needed. Lynne was a wonderful sales agent.
15 June 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Jay Mcwilliams,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found exactly what you needed and that Lynne provided you with wonderful service. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience withvus. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Our sales rep Lynette was exceptional.
Our sales rep Lynette was exceptional.
Provided great assistance and made the experience quick and easy.
We will definitely return.
7 June 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Monika Solowinski,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Lynette provided you with exceptional service and made your experience both quick and easy. Your satisfaction is our top priority, and it's always rewarding to know when we've achieved that goal.
We truly appreciate your kind words and your perfect rating. It means a lot to us to know that you plan to return, and we look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet in the future.
If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Outlet
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