Tom Shaw was a delight of a salesperson! We came in for new bed pillows but identified a bed that we will buy soon! He knows his industry, answered all our questions, heard our needs, and was so perso... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Denzel offered us perfect customer service! We saw modular chairs online and wanted to check them out in person. Denzel was kind, courteous, knowledgeable and a pleasure to meet. He answered all our q... See more
Company replied
My husband and I recently spent nearly $8,000 on furniture. The leather sofa we bought had power reclining seats and one of them stop working in the extended position. This happened after less than... See more
Company replied
Our salesperson, Tom Shaw, made the experience stress free and enjoyable from start to finish. We had a lot of specific requirements, given our small space, and he worked with us on creative solutions... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
5303 Concord Pike, 19803, Wilmington, DE, United States
- 3024782151
4.6
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great furniture & salesman
We gifted our daughter & son in law a new sectional sofa & ottoman for a new home purchase. They worked with Washington Marshall. Since I was out of town and paying for the furniture, Washington spent a good deal of time helping me with the purchase payment. There was a minor snag & once I called Mr. Marshall yesterday, he worked to remedy the he issue & before the store closed yesterday I had the awaited funds back in my account.
He’s a friendly, personable salesman.
He actually called us today to ensure everyone was happy, the furniture met expectations & to see if he could do anything else for us .
Thanks Washington !
Lynn Bogush
2 December 2025
Unprompted review
Purchased our furniture 3 years ago…
Purchased our furniture 3 years ago with the Platinum warranty. Tried numerous times to use it for the spot cleaning and repairs but they never return calls to schedule so I stopped trying. Recently noticed the center to my sectional had damage that is within the warranty, so I called and kept calling for a month. I had to actually get a direct number to the service center because no one was calling me back to schedule. Anyways the finally send someone out to clean and assess and he says “yes that will get replaced someone will reach out to you.” But no one ever did. So I had to go calling again and again and finally someone said they don’t have it in stock so I’ll get a call back when it’s ready and it’s going to cost $150 for a redelivery fee. Seriously? Fine. Now it has been another month and wouldn’t you guess, no one has called and no one helps when I call. Scam artists and an awful company. Never again.
13 November 2025
Unprompted review
Great experience
Our salesperson, Tom Shaw, made the experience stress free and enjoyable from start to finish. We had a lot of specific requirements, given our small space, and he worked with us on creative solutions. We did not feel pressured at all and Tom truly cares about finding pieces that work for your needs. Wonderful experience and quick process. Thank you!
21 September 2025
Unprompted review
Scott listened
Scott listened, understood, and guided us toward a purchase that appears to meet our needs without being too expensive, even though describing and selecting our ideal mattress seems a fuzzy process. He was knowledgeable and pleasant, not pushy or impatient, and was of an age where he could appreciate our issues.
10 September 2025
Tom Shaw Wilmington DE
the salesman was very well versed on all points of the sale from different brands to styles and delivery options. In addition to being honest and an experienced salesman.
29 August 2025
Unprompted review
Reply from Raymour & Flanigan - Wilmington
Dear Andrew,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our team was able to assist you with such expertise and honesty. It's wonderful to know that you appreciated the variety of brands, styles, and delivery options available. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
Working with Gary is a real pleasure
Working with Gary is a real pleasure. He’s very professional, he listens to your needs and is very patient.
15 August 2025
Reply from Raymour & Flanigan - Wilmington
Hello Mark,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that working with Gary was a pleasure and that he provided you with the professional and attentive service you deserve. Your feedback is incredibly valuable to us, and we're delighted to know that Gary met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Summer Breeze
Shopping for our Tempur-Pedic Breeze mattress was truly a breeze with Gary's help!!
11 August 2025
Reply from Raymour & Flanigan - Wilmington
Hello Diane W.,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that your shopping experience for the Tempur-Pedic mattress was smooth and enjoyable. Gary will be delighted to know that his assistance made a positive impact on your visit.
We hope you are enjoying your new mattress and that it brings you many restful nights. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Brandi was professional and personable
Brandi was outstanding. We needed a little space to get started and we found Brandi to begin shopping.
9 August 2025
Reply from Raymour & Flanigan - Wilmington
Hello Christopher,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Brandi provided you with outstanding service during your visit. It's wonderful to know that she was able to give you the space you needed to start your shopping journey comfortably. We truly appreciate your 5 star rating and are delighted that you had a positive experience at Raymour & Flanigan.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Our salesman was very knowledgeable and…
Our salesman was very knowledgeable and easy to work with with. Our purchase went very smoothly!
24 July 2025
Reply from Raymour & Flanigan - Wilmington
Hello Sally,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was knowledgeable and made the process smooth for you. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
Excellent service.
Excellent service.
Professional and personable sales person.
Exactly the item which I was looking to purchase.
16 July 2025
Reply from Raymour & Flanigan - Wilmington
Hi Edward,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience. Our team takes great pride in providing professional and personable service, and it's fantastic to know that we were able to help you find exactly what you were looking for.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Wilmington
Hello Tracy,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Dennis made your visit enjoyable and worthwhile. Providing excellent service is our top priority, and it's wonderful to know that Dennis delivered just that. We truly appreciate your feedback and your perfect rating. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Our salesman was a very nice guy and…
Our salesman was a very nice guy and tried hard, but he was not adequately trained. It took us over two hours and three revised orders to get what we wanted. You need to better train your salespeople.
7 July 2025
Reply from Raymour & Flanigan - Wilmington
Hello Robert,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your visit. We strive to provide our customers with a seamless shopping experience, and it's clear we fell short in this instance.
Your comments regarding the training of our sales staff are important to us, and we will be addressing this matter to ensure our team is better equipped to assist our valued customers like you. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
Best regards,
The Raymour & Flanigan Team
Washington Marshall
My sales rep, Washington Marshall at the Concord Pike, Wilmington Delaware location, sold me a couch without any sales pressure..he was professional but friendly and responsive to my numerous questions. He is my go to R&F sales person for any future purchases. Thank you Washington!!!
14 April 2025
Unprompted review
Reply from Raymour & Flanigan - Wilmington
Hello Silverny,
Thank you for sharing your positive experience with us! We're delighted to hear that Washington provided you with exceptional service at our Concord Pike showroom. It's wonderful that his friendly and professional approach made your shopping enjoyable.
We appreciate your kind words and trust in Washington for future purchases. Your feedback is valuable, and we will pass along your compliments.
Thank you for choosing Raymour & Flanigan. We look forward to seeing you again soon!
Best regards,
Raymour & Flanigan Customer Service Team
Scott and Zee…
Scott was very helpful and responsive in locating the information we needed to place our order (color, style, SKU, delivery options, current sale period etc). Zee was available in Scott’s absence to answer our questions and keep the process on track
19 June 2025
Unprompted review
Reply from Raymour & Flanigan - Wilmington
Dear Customer,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Scott was able to assist you effectively in finding the information you needed for your order. It's great to know that Zee was also there to ensure everything went smoothly in Scott's absence. Our team is dedicated to providing excellent service, and your feedback is truly appreciated.
We look forward to serving you again in the future and hope you enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Your Sales Associate Tom Shaw was outstanding in helping me select the perfect mattress for my sick adult child. He is very knowledgeable, experienced, pleasant and efficient. Thank you.
Your Sales Associate Tom Shaw was efficient,
personable so very knowledgeable and understood my unique need in purchasing a mattress.
He got me in and out knowing my time was limited.
It was your mattress sale that drew me in and we are very pleased with the choice...so far.
Everything went as Tom explained and I received a call 15 min before delivery the very next day. Oscar and Pedro were efficient as well.
Hope this helps.
27 June 2025
Reply from Raymour & Flanigan - Wilmington
Hello Rosanne,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Tom was able to assist you efficiently and that he understood your unique needs when purchasing a mattress. It's great to know that our sale caught your attention and that you're pleased with your choice so far.
We're also delighted to hear that Oscar and Pedro provided efficient service during the delivery. Your feedback is incredibly valuable to us, and we're glad to have met your expectations.
Best regards,
The Raymour & Flanigan Team
Friendly professional associate/Scott…
Friendly professional associate/Scott was knowledgeable about product
25 June 2025
Reply from Raymour & Flanigan - Wilmington
Hello Raymond,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Scott was able to assist you with his friendly and professional service. It's wonderful to know that his knowledge about our products made your visit a positive one. We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Buyer beware!
On March of 2024 I purchased a power sectional with the platinum protection plan from a Raymour & Flanigan in Wilmington DE.
On March of 2025 the left arm side was not working, would not close. It took a technician 7 weeks to come and look at the issue. He was here for two minutes and told me it had a bent frame. I only used that section the one time. It’s only me using the sectional.
Later that day I received a call from customer service stating that my sectional was discontinued and I would be receiving a credit on my account to purchase a replacement. I would need to go to the place of purchase to pick a replacement. Which I told the gentleman on the phone I would not be doing, as I now live 2 hours away.
To which he applied you need to talk to the store manger about that issue.
Two days later I received a voice message stating I have nine days to come in and find my replacement. (Your technician took seven weeks to come and look at the problem)
After speaking with Heather she informed me that I could shop online, but I really should go into the store. Also, she did extend my purchase time.
After shopping your website for 5 days, I found nothing. The size, color or style didn’t match my needs. I have a small space where my current sectional fits. I can’t do a sofa and loveseat/chair combination.With that she suggested I use the refund on another furniture purchase like a mattress.I don’t need any other furniture items. I just moved here a year ago. I need a power sectional that fits in my living space.
At this point I asked if they could just take the defective power sectional and refund my purchase. To which is applied no refunds.
After not hearing from Heather for 10 days, l call the store and spoke with Mike and basically got nothing but two wrong phone numbers.
Finally, I understand that your policy is “No Refunds”, but where does that leave me-I’m stuck looking at a broken sectional.There’s nothing in your store that works, at the present time.
Received an email from customer service say the will contact me-NEVER HAPPENED
4 months with a broken sectional
26 March 2025
Unprompted review
Reply from Raymour & Flanigan - Wilmington
Dear Frustrated,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your power sectional and the subsequent service you received. Your feedback is invaluable, and we are committed to addressing your concerns.
We understand the disappointment of having a technician take seven weeks to assess the issue, only to find out that the sectional is discontinued. We also recognize the challenges posed by the distance from the store and the limited options available online that meet your specific needs.
We are sorry for any miscommunication or inconvenience caused during your interactions with our team. We strive to provide solutions that meet our customers' needs, and it is clear we fell short in this instance.
Please know that we are actively looking into your case to find a satisfactory resolution. A member of our customer service team will reach out to you shortly to discuss potential options that could better suit your situation.
Thank you for your patience and understanding as we work to resolve this matter. We value your business and hope to restore your confidence in Raymour & Flanigan.
Sincerely,
[Your Name]
Raymour & Flanigan Customer Service Team
Reply from Raymour & Flanigan - Wilmington
Hello Donald,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you appreciated our wide selection of inventory and found our salesperson to be knowledgeable. Our team works hard to ensure that our customers have a great shopping experience, and your positive comments mean a lot to us.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Wilmington
Dear Olga Kanteliotis,
Thank you for sharing your positive experience with us! We are happy to hear that our sales associate was helpful during your visit. Providing great customer service is very important to us, and we’re glad we met your expectations.
We appreciate your feedback and will share it with our team to encourage them to keep delivering excellent service. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store for your future home furnishing needs.
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Wrong Ottoman and exchange issues
I ordered a couch, chair and ottoman for my own pickup. The couch and chair process was easy and fine, minus the setting up pick up times and that process. When I received my ottoman, it was the wrong color, tried to return it back and raymour said a new one would be coming and they would not take the wrong color one back stating no return form was given. Held on to it for over 6 weeks and new ottoman arrived but were never told it did, had to call and find that out. When we went to pick up the new ottoman this time correct color for exchange; they again did not take the old one saying they didn’t have a return form; I was never provided one. Leave with now 2 ottomans, and get a call later in the day saying that was an exchange why didn’t I leave the wrong one. I explained my situation and they admitted mistake but asked I drive back right away and give the wrong one back. At that point I’m busy, say I will do it next week when I can, proceed to get many calls confirming, have to accommodate with their set times etc. it’s been frustrating to have to drive back and forth 4 times now for this mistake. Will not be dealing with or ordering from raymour again, at this point very dissatisfied with my service.
30 May 2025
Unprompted review
Reply from Raymour & Flanigan - Wilmington
Dear Emily,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during the process of exchanging your ottoman. It is clear that we fell short in providing the level of service you deserve, and we are truly sorry for the repeated trips and miscommunications you experienced.
We understand how important it is for our customers to have a smooth and hassle-free experience, and it is disappointing to hear that we did not meet those expectations. Your feedback is invaluable to us, and we are committed to addressing these issues to prevent similar situations in the future.
Please email us at rfcare@raymourflanigan.com so we can look into this further.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.