Tom Shaw was a delight of a salesperson! We came in for new bed pillows but identified a bed that we will buy soon! He knows his industry, answered all our questions, heard our needs, and was so perso... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Denzel offered us perfect customer service! We saw modular chairs online and wanted to check them out in person. Denzel was kind, courteous, knowledgeable and a pleasure to meet. He answered all our q... See more
Company replied
My husband and I recently spent nearly $8,000 on furniture. The leather sofa we bought had power reclining seats and one of them stop working in the extended position. This happened after less than... See more
Company replied
Our salesperson, Tom Shaw, made the experience stress free and enjoyable from start to finish. We had a lot of specific requirements, given our small space, and he worked with us on creative solutions... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
5303 Concord Pike, 19803, Wilmington, DE, United States
- 3024782151
4.6
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our salesman was the best!
1 July 2024
Reply from Raymour & Flanigan - Wilmington
Thank you so much for your review, Vickie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Washington was very knowledgeable and…
Washington was very knowledgeable and helpful. I'm glad he suggested for me to put down a very small deposit on the items I wanted. The very next day the prices went up!
25 June 2024
Reply from Raymour & Flanigan - Wilmington
Hello Michelle We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Great customer service.
21 June 2024
Reply from Raymour & Flanigan - Wilmington
Thank you, Russell, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Brandi is knowledgeable and…
Brandi is knowledgeable and professional without being pushy. Enjoyed working with her.
15 June 2024
Reply from Raymour & Flanigan - Wilmington
Hello Susan Krause! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Vincent at the North Wilmington store…
Vincent at the North Wilmington store was the best!
11 June 2024
Reply from Raymour & Flanigan - Wilmington
Hello Robert Cuzzolino We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Wilmington
Hello Linda Jeanpierre! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Reply from Raymour & Flanigan - Wilmington
Hello Robert Scittina! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Great Service and good selection
Peter was excellent in listening to what I needed and showing me items that I could choose from
29 May 2024
Reply from Raymour & Flanigan - Wilmington
Hello Usdistrict Delaware We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Bedroom set
Very helpful staff, answering all our questions and navigating us to make the right choices for our home living space. Washington Marshall was our sales representative. He did an outstanding job and was extremely knowledgeable!
28 May 2024
Reply from Raymour & Flanigan - Wilmington
Hello David English! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Excellent Experience
The salesperson let us take as long as we wanted to select a couch. He was knowledgeable and helpful, but did not hover.
28 May 2024
Reply from Raymour & Flanigan - Wilmington
Hello Ira Blecker! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Wilmington
Hello Quita Blackstock! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Sale lady was very knowledgeable and…
Sale lady was very knowledgeable and honest at describing products I was looking to purchase thank you!
23 May 2024
Reply from Raymour & Flanigan - Wilmington
Hello Vicente Gomez! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Great Service
Pete ,our salesman, with the kind assistance of the store manager replaced our defective mattress quickly and courteously. We are impressed by their professional service and commitment to quality.
3 May 2024
Reply from Raymour & Flanigan - Wilmington
Thank you so much, Patricia, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Started off as a five
Started off as a five, but dropped after delivery was a no show no call. First date was 4/29, called and switched to 4/30. No big deal was called days ahead of time. 4/30 no show no call. I called 5/1 was told it was switched to 5/2.
25 April 2024
Reply from Raymour & Flanigan - Wilmington
Hello William Collins We truly apologize for the issues you have regarding delivery! Did you already receive delivery? If not, please us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your sale. We will follow up shortly. Thank you!
Denzel Teagle
Denzel Teagle was instrumental in helping us to select the perfect furniture for our room. He was very knowledge and suggested the sectional that would fit. His response to question via text and phone conversation was quick and comprehensive. We will recommend Denzel to our friend who may be in the market for furniture. Great Employee.
Fred & Marsha Albertini
18 April 2024
Good experience at Raymour & Flanigan
The sales associates were very knowledgeable, helpful, and patient!
14 April 2024
Reply from Raymour & Flanigan - Wilmington
Thank you so much, Diane, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
We had a great experience and our…
We had a great experience and our salesman was knowledgeable and friendly!
7 April 2024
Washington L Marshall
Washington L. Marshall (sales person) was off the chart with his helpfulness, patience as I have health conditions that caused us to move slower and have to double check purchase options multiple times in getting us to a decision. Never once did we feel rushed, he was there supporting us with helpful product information to enable an informed decision. We were planning to go with Wilmington DE store to make the purchase but my health factors and pending sale forced us to purchase online but he noted him as our sales person in the online purchase and most definitely want to ensure you provide feedback and reward him for being a great representative. He will be our go to guy on future purchases as we typically buy from you. Hoping we have great delivery experience as we have had in the past and look forward to getting our purchased sofa.
30 March 2024
Reply from Raymour & Flanigan - Wilmington
Hello Jehrt We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Sales rep very helpful and patient
Sales rep very helpful and patient. Very nice setting!
18 March 2024
Reply from Raymour & Flanigan - Wilmington
Hello Ann Sowden! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.