RBC Reviews 

Royal Bank of Canada needs auditing, their customer service is the worst I have ever experienced. Takes hours to get through to anyone and then they cant see my accounts, was then given a totally non-existent email address to send my complaint to, my email bounced back immediately. Did an international transfer and was charged fees even though my account clearly states that RBC do not charge fees, tried to get the fees refunded and no response from RBC. Needless to say that I have closed all my account with this pathetic excuse of a bank. DO NOT BANK WITH RBC!

Many issues, couldn't sign into my banking as they changed the process, didn't inform me, couldn't get past the bot for several attempts. spoke to an agent, she was helpful, and clarified the changes. Want to apply for a new credit card, but can't get past hold to discuss some of the details. I am now into this for about 3 hours..I have been with RBC for almost 60 years, the service is terrible now. Time to explore different banks.

The worst. Incompetence beyond belief. Months of people not doing their jobs, even once accounts were closed, cards shredded, they charged annual fees, resulting in credit score lowering by a lot! When we finally realized and called several people promised the charge was reversed and credit restored. Months later, new charges still and credit still damaged. These are absolute fools. No one at this bank does anything or cares. Absolute trash, doesn't deserve to be a bank. NO TRUST.
Not to mention the initial reason for leaving was because of years of broken contracts, lies, and incompetence regarding professional line of credit in the first place. Garbage.

Incredibly difficult to transfer money. It seems there are daily limits which change at random. Some days I can transfer 1000 CAD, others 2000, others not even 100. Missed rent payments because of this. The bank says its for my security :/

Terrible customer service, extremely unnecessary convoluted automated system, designed to make to go away in frustration because they are too cheap to Hire real people, yet charge unexplained exorbitant fees at their ATM. They do not care about people only $. Time to contact a class action lawyer, they are doing everything they can to avoid their customers. What a disgrace!

After paying off my car loan within a few days of opening it,RBC still took out a payment many days later,telling me that it takes quite a few days to actually close the loan. You would think that with computers and so called professional financial advisors,it could have been done immediately. This is an institution I would never do anymore business with and would advise anyone else to stay away from.

My GIC was matured yesterday. I checked my online banking yesterday. It was not in my account. RBC delayed to release the funds even it was matured already. Until now, the funds have not reached my account yet. I called RBC call center for assistance. Toy at RBC call center was very slow in answering my question and found all kind of excuses and repeat same answers at all the times. He even refused to transfer me to the manager when he was unable to solve the problem. This is terrible.

I dont know how the bank here in canada called royal can be given much props. They change rules to suit them selves and call it customer service. Acting as a middle man between cheque deposits they are 5 out of 5 for non-constructive. They place u as the criminal and then cash the criminals cheques. You, I am speaking as is the honest person. I dont also get nsf s unless they need my money. Proven fact.

Now i am going to rinse my mouth out and carry on. There is better and other out there.just trying to help someone else avoid the qches and pains as the gain.

I dont want to speak to an advisor thanks, ill pass.

I had a charge taken out of my Royal chequing bank account for $16.66 through PayPal and Visa. I reported.it to the bank and they told me I had to go through PayPal. I called PayPal they checked all what they could and said I would have to go to the bank to get it straightened out. I went to the bank and they told me I would have to phone Royal Bank visa and they would have to do it for me. I did that and they couldn't do anything because they couldn't verify me for some reason. Pretty well fed up with it all. I went back down to the bank and they told me I had to wait for a long line up for 45 minutes to get waited on. Instead I went online and opted for a phone call back to verify me. The service at the bank was p poor and the Royal Bank Visa online was no help either. Terrible service all the way around. If I had to open up another bank account it would certainly not be Royal Bank of Canada. As it is now I understand ripped off for $16.66 through Royal Bank somewhere. All I wanted to do in the first place is just find out where the charge was made at. It was marked SAMUELL -$16.66. If I can find out where the transaction is made then it's possible that I did make that transaction but I do not know because I cannot find any help and do not recognize the transaction that was marked as SAMUELL

This company doesn't care about the customer's. It ai system is taking jobs, and there is no way of getting any help from any one there. I was able to access funds off a mobil check deposit, they changed that amount to a useless amount without telling me. Then hold the check for alot longer then normal. The call the police on me because i was gettingad on the phone. That check is no different then cash, cash is a promise note, same as a check. Are they going to start holding cash deposits because of counterfit bills??????? Where is my money

I went into the bank to deposit a check into my account, it was a fairly large check. The teller had the nerve to ask me how I got that money. And then she proceeded to ask me what I was going to do with that money. Is this customary for tellers to ask the banks customers how they got their money and what they’re going to do with it? Is this something that the royal bank asks their tellers to do? I didn’t answer either one of the questions. I just looked at her. I thought it was highly inappropriate and none of her business.

Awful customer service - it took me weeks and multiple phone calls to close a chequing account - a refund on a credit account was not released on time, one of their staff also missed a planned virtual appointment, necessitating a further phone call to sort out. I no longer have an account with them and am relieved not to have to deal with this bank.

If I could give them -1000000 I would. Worst experience of my life with a business. Thinking back I should have taken them
to court. This all happened 14 years ago but it affected my life for that long because I just this past year built my credit back up to the point if it being decent again, able to get a credit card, et cetera. so Royal Bank, I banked with them for years, since I was a child into my 30’s. Then they seriously messed up my life and credit and took no accountability. They charged me for something & I didn't have the funds, In a normal instance I fairly should have been charged one NFS fee of $50. Instead, They kept trying to take the charge over & over & over, a total of 48 times resulting in 48 separate charges of $50..yes $2400. I live in Vancouver, a very expensive city and made just above minimum wage so to log onto my bank and see -$2400 was devastating. When I tried to resolve it they first tried to blame paypal (what the charge was for) but it wasn’t paypal profiting off these NFS fees, it was the bank, it was 100% them charging those fees. After getting the run around manyn times from call center workers, the branch workers and them finally I was able to meet with a branch manager. It was pointless, she said I had to take it up with my home branch, but My home branch was in Toronto & I then lived in Vancouver. Never mind the fact that I couldnt pay rent or buy food. So I desperately tried to resolve it over the phone with my home branch in Ontario hoping they would come to their senses and see how ludicrous this situation was. Well nope, that manager was on a leave for at least 2 months and they directed me back to a branch in Vancouver. In the end nothing got resolved, I left that bank and defaulted on a $1000 credit card, I became homeless for 8’months and here I am 14 years later finally able to get a credit card again. This company is evil and they do not care the least about people, just the dollar.

The website glitched when purchasing a mutual fund and placed a duplicated order. I called RBC, and the staff we able to reverse the duplicate order. My account balance was corrected within a few hours.

RBC bank @ 4640 Gordon Rd (Grasslands) in Regina SK Canada.
THANK YOU!!! A huge thank you to Aurys who was so incredibly helpful and kind and service minded and took great care of my husband and I when we wished to add him to my Online banking plus Activating our Visa cards. We were so grateful for taking time to guide us and help us! Will most definitely recommend you and the location and bank.

Have my rbc visa 38 years. Went in to pay the balance. Took 45 minutes. Teller could barely speak or make any sense. Refused to take cash. Hid in managers office 20 minutes while he repeatedly peaked out of the door looking at me for ? She came back and mumbled some incoherent words then manager appeared. Stared at me then went in a different office where she disappeared for5 minutes. She came back then said I could use cash to pay my balance ? Never even counted the money then kept making nonsense statements. So after 38 years because rbc is profit driven and hires idiots to run the branch I'm taking my visa, my account and my investments elsewhere. Great job rbc. You really earned it. Ps. I couldn't give a no star rating but that's only because there's no option

My family and I have had our personal and business banking with RBC for the last 6 years after switching over from TD. There was nothing wrong with TD, we were convinced to move over with the promise of a low interest rate on our mortgage from Nikki Hall. We also moved our business banking over and it's been a nightmare ever since. In November we applied for a loan with our "Care Specialist" Carmen Dumitrascu. Six months later we hadn't heard from Carmen, and only received a call when we left a message asking to speak to her Manager Jennifer Meyer. Apparently Carmen neglected to ask us for several documents therefore our loan application was never submitted. Jennifer called and wanted to meet to complete our application. When we explained to Jennifer that we weren't willing to work with her due to previous issues, Jennifer became rude and said "Just as well, your loan was denied.".......just moments after telling us that our application was incomplete, and was never submitted, Jennifer was more than pleased to lie to us and tell me that our "application was denied" with nothing but joy in her tone. When we spoke to Jennifer Meyers' Supervisor Devon Thompson, Devon told us that Carmen and Jennifer's service was not up to the RBC standard. The next thing we know Jennifer sends me an email apologizing that I didn't understand what she was saying. Not only did our bank fail to do anything for 6 months, but apparently it's good business to put the blame back on the client, while calling them dumb. Do not use this bank, if you do please avoid dealings with Carmen or Jennifer at all costs. If you do experience poor service, or if you concerns are being ignored, ask RBC to move you to another bank at their cost or speak to their Customer Care department. Devon claimed to sympathize as her family was full of small business owners but in the end defended Jennifer's poor excuse for an apology. RBC's failure to communicate over the last 6 months has put our business in a very difficult position. This isn't what RBC promotes with their business banking, which goes to show you, this Bank cannot be trusted. Nobody from the bank has taken responsibility for what transpired.

I got problem to login in my bank mobile app so call to customer service there was a girl vinamrata she helped very well nd with patience, Thank you so much Vinamrata

I’m Thanh Dang , I’m not satisfied Customer Service Branch address 22 colborne street
I was online banking with Bitcoin 4 you with the amount $500 request refund,after I received verification code trying to enter code finally get blocked at 1145 pm I call customer service verification at Branch will 2 id after all I got answer I’m not allow mobile banking online even local banking i lost refund $500 by email transfer i was concern at Branch in conversation so Roughly in the room service she walked away with attitude horrible looking after 15 days i can’t pay bill
O Line mobile banking District if you were me what you can do about it.. today I closed my bank account
I Rates 1 star for RBC Customer service on Pilot Trust
I’m Thanh Dang with my concern is Truly

I feel like they purposely hire the most incompetent people to work for them. Whether it’s on the phone or in person at their younge and orchardville branch in Toronto, they are terrible to deal with.

Nothing is tracked, you will have to repeat yourself to every person your passed to and they are extremely rude. Avoid at all costs.